Delivery Lead, Auckland
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Spark

Delivery Lead

  • Posted 1w ago
  • On Site
  • Full Time

Auckland

Job Description

Spark helps all of New Zealand win big in a digital world. As New Zealand's leading telecommunications company, we connect millions of New Zealanders and support thousands of businesses through our mobile, broadband, IT and cloud solutions.

At the heart of our strategy, SPK-30, is our ambition: It’s better with Spark. Whether it’s our network performance, customer experiences, or the workplace culture we create with our people, we want it to be better with Spark.   

Our industry moves at pace, and so do we. Technology, customer expectations and business needs are constantly evolving. We embrace change, work together to solve problems that matter and focus on creating better outcomes for our customers, communities and Aotearoa. Our people are empowered to take ownership, keep learning and make a real impact.

About the Role:

The Delivery Lead owns the day-to-day, end-to-end delivery of an assigned portfolio, leading cross-functional business and technology teams from project initiation through to benefits realisation.


Day to day you will be involved in:


  • Own end-to-end portfolio delivery: own and lead the day-to-day, end-to-end delivery of the assigned portfolio, from initiation through to benefits realisation
  • Establish and lead the project team: establish the project team by engaging Technology Evolution, Intelligent Platforms, Enterprise Data, Networks & Operations, CoE and Partners, and lead delivery against agreed scope, schedule and budget
  • Manage portfolio roadmap and risk: manage and maintain the portfolio roadmap, schedule, dependencies, risks, issues and resource planning
  • Maintain spend and benefits visibility: maintain spend and benefits visibility across run, change, vendor, cloud and labour, applying consistent delivery lifecycle and method standards
  • Govern delivery and escalate trade-offs: run steering groups, stage gates and go-live reviews, and escalate trade-offs where portfolio decisions cannot be made locally


What experience you'll bring?


  • 10+ years in technology delivery, with at least 3–5 years leading CRM or BSS transformation in a telco, utilities, or large consumer services environment.
  • Hands-on experience with Salesforce, ServiceNow, or equivalent enterprise platforms.
  • Track record of delivering multi-phase programmes that involve progressive legacy decommissioning.
  • Experience working within governed programme structures with architectural gating and independent assurance.
  • Deep understanding of telecommunications Business products and services in BSS/OSS landscape (billing, provisioning, catalogue management) strongly preferred.


WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

At Spark, diversity and inclusion are simply part of how we work here, built into our everyday decisions, behaviours and ways of working. We want everyone to feel totally comfortable bringing their whole self to work, no matter your gender, ethnicity, orientation, age or ability.

Sustainability: Toitū

As Spark, how we do business is just as important as what we do. We believe technology has a critical role to play in helping Aotearoa transition to a high-productivity low-carbon future, where all New Zealanders can thrive in a digital world. Equity sits at the heart of how we work, and we're focused on partnering in ways that makes a real difference to digital equity across the country. We support our customers and communities by being sustainable ourselves, investing in our people, minimising our environmental impact, and operating a responsible, ethical business.

Benefits: Awhina

Our people matter and we make sure we look after them. At Spark, we've got our people covered with a great range of benefits, including:

  • Wellbeing - Medical insurance, life, income and trauma protection, wellbeing support and access to our leading Mahi Tahi Wellness program.
  • Hybrid ways of working - For most teams at Spark this means being in the office for four days a week, and one day being flexible.
  • Leave - Four weeks annual leave, plus purchased leave, leading parental leave support and study leave.
  • Spark Credit - $150 monthly Spark account credit for permanent employees to enjoy our products and services.
  • Spark Share scheme - Opportunities to share in Spark's success through our employee share scheme.
  • Sustainable commuting - Salary sacrifice options to make public transport and cycling more affordable.
  • Grow your career - Access learning, development and internal opportunities to build new skills and grow your career across Spark.

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).

At Spark, we’re committed to living our values, with tūhono (connection) at the heart of our mahi. Welcoming whānau into the recruitment process helps create a real sense of belonging and support for each candidate. We just ask candidates to let us know in advance if whānau will be joining, so we can prepare the space and make sure everyone feels comfortable.

Desired Hard Skills

  • Leadership
  • BSS/OSS
  • Portfolio Delivery
  • Project Management
  • Risk Management
  • Salesforce

Desired Soft Skills

  • Collaboration
  • Communication
  • Decision Making
  • Stakeholder Management

Benefits & Perks

Culture

  • 🤱 Extended Parental Leave
  • ⚖ Work-Life Balance Support
  • 🌿 Wellness Program
  • 💳 Extraordinary Benefits Card
  • 🗣 Support Services for Employees

Job Schedule

  • Monday to Friday

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