Extended Parental Leave

Work-Life Balance Support

Wellness Program

Extraordinary Benefits Card

Support Services for Employees

Join NZ&#x27;s Leading Mobile &amp; Digital Services Provider and Build Your Career! At Spark, we help all of New Zealand win big in a digital world. We&#x27;re looking for passionate, customer-focused people who love technology, thrive on helping others, and want to build a meaningful career with one of New Zealand&#x27;s most iconic brands. As a Customer Advisor, you&#x27;ll be more than just a salesperson. You&#x27;ll be a trusted advisor, problem solver, and technology expert who helps customers connect, work, and live better through the right Spark solutions. WHAT YOU&#x27;LL DO You&#x27;ll be the friendly face of Spark, delivering exceptional customer experiences in our Tauranga Crossing Store and supporting customers across multiple channels.<ul><li>Creating memorable customer experiences and building lasting relationships</li><li>Understanding customer needs and recommending the right mobile, broadband, entertainment, and digital solutions</li><li>Selling devices, plans, accessories, and value-added services that genuinely improve customer outcomes</li><li>Providing support in-store, through digital channels, and occasionally in customers&#x27; homes</li><li>Demonstrating the latest technology and helping customers get the most from their products</li><li>Processing transactions accurately and efficiently</li><li>Contributing to a positive, high-performing team culture</li><li>Staying up to date with the latest products, technology, and Spark initiatives</li></ul> WHAT SUCCESS LOOKS LIKE As a Customer Advisor, you&#x27;ll be expected to contribute to key business outcomes, including:<ul><li>Achieving and exceeding sales targets</li><li>Driving Postpaid Mobile growth and customer retention</li><li>Growing Broadband and Connected Home solutions</li><li>Delivering outstanding customer experience results</li><li>Maintaining high customer advocacy scores</li><li>Ensuring compliance and operational excellence</li><li>Continuously developing your product knowledge and sales capability</li><li>Supporting team success and contributing to a winning store culture</li></ul> WHY SPARK? At Spark, we believe in rewarding our people and investing in their success. Along with competitive pay, uncapped commission, and a supportive growth-focused culture, you&#x27;ll enjoy over $5,000 worth of benefits annually just for being part of the Spark team.<ul><li>Uncapped Commission – Be rewarded for delivering great customer outcomes and achieving your sales goals.</li><li>$120 Monthly Spark Credit – Enjoy Spark services and products at staff rates with a monthly credit allowance.</li><li>Comprehensive Insurance Cover – Including medical insurance, life insurance, and income protection for added peace of mind.</li><li>Enhanced Parental Leave – Receive top-up payments to 100% of your base salary for up to 26 weeks, in addition to government contributions.</li><li>Career Growth &amp; Development – Access extensive learning opportunities, leadership programmes, and countless career pathways across the wider Spark Group.</li><li>Health &amp; Wellbeing Support – Benefit from wellbeing coaches, mental health resources, and access to in-house Specialist Clinical Support.</li><li>$1,500 Employee Referral Bonus – Know someone great? Refer them to Spark and earn a bonus when they join the team.</li><li>Exclusive Staff Benefits – Access discounts, offers, recognition programmes, and experiences available only to Spark employees.</li></ul> OUR SPARK STORY At Spark, we&#x27;re more than New Zealand&#x27;s largest telecommunications and digital services company, we&#x27;re helping shape the future of Aotearoa. With roots dating back to the 1800s, we&#x27;re deeply woven into the fabric of New Zealand, connecting millions of people and thousands of businesses through the power of technology. Our purpose is simple: All of New Zealand WIN BIG in a DIGITAL WORLD. Every day, we bring this to life by delivering innovative technology, exceptional experiences, and meaningful solutions that make a real difference for our customers, communities, and each other. It&#x27;s Better with Spark. Better for our customers, better for our people, and better for New Zealand. We believe great outcomes start with great people, which is why we foster an inclusive, supportive culture where everyone can thrive, grow, and be themselves. At Spark, you&#x27;ll be part of a collaborative team that values innovation, encourages ownership, and works together to create better experiences for our customers and a brighter digital future for Aotearoa If you&#x27;re passionate about making an impact, embracing new possibilities, and helping build a brighter digital future, we&#x27;d love to have you on the journey. Better Connections. Better Opportunities. Better Together. Better for Tomorrow. To download the position description, please sign in with your account.

Spark

Customer Advisor (30 hrs)

Spark NZ Spark helps all of New Zealand win big in a digital world. As New Zealand&#x27;s leading telecommunications company, we connect millions of New Zealanders and support thousands of businesses through our mobile, broadband, IT and cloud solutions. At the heart of our strategy, SPK-30, is our ambition: It’s better with Spark. Whether it’s our network performance, customer experiences, or the workplace culture we create with our people, we want it to be better with Spark. Our industry moves at pace, and so do we. Technology, customer expectations and business needs are constantly evolving. We embrace change, work together to solve problems that matter and focus on creating better outcomes for our customers, communities and Aotearoa. Our people are empowered to take ownership, keep learning and make a real impact.<h1>Change Lead (12 month fixed term)</h1>We’re looking for a proactive and customer-focused Change Lead to join our Service Management team, managing IT change processes across key customers and working closely with our technology and customer teams. Whether you’re an experienced Change professional or an IT specialist with strong ITIL knowledge looking to take the next step, this role offers the opportunity to manage end-to-end change activities, strengthen governance and drive continuous improvement.<h3>Key Responsibilities</h3><ul><li>Change Management &amp; Governance: Manage changes through their full lifecycle, ensuring compliance with ITIL processes, customer requirements and governance standards.</li><li>Quality &amp; Risk Management: Assess change quality, impact and risk, ensuring changes are appropriately documented, reviewed and approved before implementation.</li><li>Customer &amp; Stakeholder Engagement: Build trusted customer relationships, coordinate stakeholders and lead or participate in CAB, TAB and customer meetings.</li><li>Approvals &amp; Reporting: Manage change approvals, closure and reporting through ServiceNow, including Forward Schedules of Change and PIR involvement where required.</li><li>Process Improvement &amp; Documentation: Maintain change documentation, improve processes and identify opportunities for standardisation, automation and AI-enabled efficiencies.</li><li>Team Collaboration: Support and upskill change requestors, share knowledge and contribute to a positive, high-performing team culture.</li></ul><h3>Experience &amp; Skills</h3><ul><li>Experience: 2+ years in Change Management or 4+ years in IT or Telecommunications.</li><li>ITIL Knowledge: Strong understanding of Change, Incident, Problem and related ITIL processes.</li><li>Risk &amp; Governance: Ability to assess technical changes, manage risk and maintain strong process discipline.</li><li>Tools &amp; Reporting: Experience with ServiceNow or similar platforms, alongside strong Microsoft Excel and Word skills.</li><li>Communication: Confident engaging with customers, technical teams and senior stakeholders.</li></ul><h3>Key Selection Criteria</h3><ul><li>Customer Focus: Builds trust through accountability, professionalism and reliable delivery.</li><li>Process &amp; Risk Discipline: Applies sound judgement and maintains strong change governance.</li><li>Communication &amp; Collaboration: Engages effectively across technical teams and customers.</li><li>Ownership &amp; Improvement: Takes initiative, challenges inefficiencies and embraces automation and AI.</li><li>Problem Solving: Applies structured thinking and produces clear, practical documentation.</li><li>Adaptability: Manages competing priorities and contributes positively to team outcomes.</li></ul> WHY CHOOSE US: Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai At Spark, diversity and inclusion are simply part of how we work here, built into our everyday decisions, behaviours and ways of working. We want everyone to feel totally comfortable bringing their whole self to work, no matter your gender, ethnicity, orientation, age or ability. Sustainability: Toitū As Spark, how we do business is just as important as what we do. We believe technology has a critical role to play in helping Aotearoa transition to a high-productivity low-carbon future, where all New Zealanders can thrive in a digital world. Equity sits at the heart of how we work, and we&#x27;re focused on partnering in ways that makes a real difference to digital equity across the country. We support our customers and communities by being sustainable ourselves, investing in our people, minimising our environmental impact, and operating a responsible, ethical business. Benefits: Awhina Our people matter and we make sure we look after them. At Spark, we&#x27;ve got our people covered with a great range of benefits, including:<ul><li>Wellbeing - Medical insurance, life, income and trauma protection, wellbeing support and access to our leading Mahi Tahi Wellness program.</li><li>Hybrid ways of working - For most teams at Spark this means being in the office for four days a week, and one day being flexible.</li><li>Leave - Four weeks annual leave, plus purchased leave, leading parental leave support and study leave.</li><li>Spark Credit - $150 monthly Spark account credit for permanent employees to enjoy our products and services.</li><li>Spark Share scheme - Opportunities to share in Spark&#x27;s success through our employee share scheme.</li><li>Sustainable commuting - Salary sacrifice options to make public transport and cycling more affordable.</li><li>Grow your career - Access learning, development and internal opportunities to build new skills and grow your career across Spark.</li></ul> Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining). At Spark, we’re committed to living our values, with tūhono (connection) at the heart of our mahi. Welcoming whānau into the recruitment process helps create a real sense of belonging and support for each candidate. We just ask candidates to let us know in advance if whānau will be joining, so we can prepare the space and make sure everyone feels comfortable. To download the position description, please sign in with your account.

Change Lead

Join NZ&#x27;s #1 Mobile &amp; Digital Services provider and build your career! WHAT YOU&#x27;LL DO: You’ll be the smiling face leading our teams to deliver exceptional customer experiences and drive sales across our Centre Place store in Hamilton. As an Assistant Store Lead, you will be responsible for:<ul><li>Liaising with the Store Lead in the delivery and performance of our targets (strong commercial acumen).</li><li>Driving and maintaining a Growth Mindset culture</li><li>Working to ensure day to day operations run smoothly.</li><li>Working day-to-day as part of the team (on the tools)</li><li>Able represent the voice of the customer to our stakeholders - and customer-centric by putting them at the centre of everything we do.</li><li>Motivating the team towards goals via coaching and feedback</li><li>Supporting and driving to Spark&#x27;s Unified Frontline vision and purpose</li></ul> WHAT WE NEED FROM YOU As an Assistant Store Lead you are:<ul><li>A servant leader by seeking to understand by listening, and focusing on the growth of people through Blue Heart Culture &amp; Growth Mindset</li><li>Working collaboratively with the Channels team and stakeholders, by incorporating feedback when appropriate</li><li>Optimism to foster enthusiasm among the team in bringing UFL vision to life.</li><li>A critical thinker - using my Initiative to identify gaps - and to get things done.</li><li>Adaptable and flexible to changes in priorities and demands.</li><li>Self-directed and can be relied on to work when no-one is watching with the highest integrity.</li></ul> OUR BENEFITS These are just one of the many things that make working at Spark that extra bit special. Along with competitive pay, vibrant and supportive growth-focused culture, we offer over $5,000 worth of benefits a year available to you just for being with Spark:<ul><li>Uncapped Commission</li><li>Monthly $150 Spark credit to use on any of our amazing products (at staff rates!)</li><li>Comprehensive medical insurance &amp; life and income protection</li><li>Enhanced parental leave payments - including top up to 100% base salary on top of the government contribution for 26 weeks.</li><li>Development opportunities with countless career pathways within the wider Spark group.</li><li>Leading edge health and wellbeing support including wellbeing coaches and in-house Specialist Clinical Support.</li><li>$1,500 referral scheme - get your mates to join and make some extra cash!</li><li>And much more...</li></ul> OUR SPARK STORY Millions of New Zealanders and thousands of businesses turn to us as Aotearoa&#x27;s largest telecommunications and digital services company. With our roots dating back to the 1800&#x27;s, Spark is woven into the fabric of Aotearoa, and we are committed in our purpose of helping ALL of New Zealand WIN BIG in a DIGITAL WORLD, through amazing technology. With this commitment to our country comes a commitment to our people. We want you to connect and bring your whole self to work so we can celebrate the unique things that make you, you. We&#x27;re thinking big about transforming our country and our inclusive culture is all about embracing your story and empowering you to grow through your journey here at Spark. By embracing this diversity, we enhance our understanding of the world around us and unlock endless potential. We operate in an exciting and constantly evolving industry, and this brings new and unique challenges every day. Across Spark we are empowered to deliver better outcomes for the fast-changing needs of our customers. The traditional hierarchical organisational structure has been scrapped in favour of a transparent and collaborative Agile environment that leverages diversity and in turn creates highly productive teams. We step up to the challenge every time, taking ownership to achieve great things on our quest to shape a better future together. We strive to enable better outcomes for ALL of New Zealand - so come join us today, on our quest to make a difference towards OUR TOMORROW. To download the position description, please sign in with your account. Position Description Assistant Lead Position Description.docx

Assistant Store Lead

Spark helps all of New Zealand win big in a digital world. As New Zealand&#x27;s leading telecommunications company, we connect millions of New Zealanders and support thousands of businesses through our mobile, broadband, IT and cloud solutions. At the heart of our strategy, SPK-30, is our ambition: It’s better with Spark. Whether it’s our network performance, customer experiences, or the workplace culture we create with our people, we want it to be better with Spark. Our industry moves at pace, and so do we. Technology, customer expectations and business needs are constantly evolving. We embrace change, work together to solve problems that matter and focus on creating better outcomes for our customers, communities and Aotearoa. Our people are empowered to take ownership, keep learning and make a real impact. About the Role: The role of the Electrical Shift Engineer is crucial in maintaining the operational integrity of network and data center environments, ensuring that all systems function efficiently and reliably. The shift engineer has oversight of 24x7 operation of engineering systems, leads incident resolution and is familiar with all engineering processes associated with the Facility. Day to day you will be involved in: • Emergency Response: Taking charge of emergency response in the case of critical system failure, this includes making safe and escalation. • Maintenance: Monitor, supervise and lead as required maintenance activities during scheduled shifts, which includes overseeing the operation of critical infrastructure such as HVAC systems, power supplies, diesel and fire systems. • Trouble shooting: Lead resolution of technical problems that may arise during the shift, monitoring any potential risk or disruption to services. • System Monitoring: track unusual events utilizing available system such as BMS, providing analyses, recommendations, reports, and appropriate follow-up plans. • Engineering Records: manage records associated with facilities and respond to customer requests for information. • Shift Work: Work in a shift environment collaborating with shift members to ensure all shift duties are completed. What experience you&#x27;ll bring? • 3+ years of relevant work experience in a critical environment, working with the operation of building cooling, electrical, mechanical, life safety systems, Electrical Power Monitoring Systems (EPMS) and • Building Monitoring Systems (BMS) • Electrical certification (NZCE – Electrical) or a NZ Registered Electrician • Experienced in the operation of all PBS systems including proficiency in the operation of BMS • Experience and proficiency with common desktop applications, particularly Excel • Demonstrates Ability to effectively analyse, resolve &amp; communicate technical issues in service angles with understanding of the complexities of operating mission critical Data Centres &amp; Network Buildings • Easily works with personnel at all levels, clients, internal stakeholders, Data Centre service line and supplier organizations to drive SLA commitments • Strives to create an excellent team climate with rewards &amp; recognition to drive performance &amp; standards to meet and exceed the operational requirements. • Ability to provide 24x7 shift coverage • Knowledge of Uptime Institute, TIA-942 Telecommunication Industry Association standard for Data Centres and&#x2F;or ANSI&#x2F;BICSI Standards • Proven experience in supporting positive team culture WHY CHOOSE US: Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai At Spark, diversity and inclusion are simply part of how we work here, built into our everyday decisions, behaviours and ways of working. We want everyone to feel totally comfortable bringing their whole self to work, no matter your gender, ethnicity, orientation, age or ability. Sustainability: Toitū As Spark, how we do business is just as important as what we do. We believe technology has a critical role to play in helping Aotearoa transition to a high-productivity low-carbon future, where all New Zealanders can thrive in a digital world. Equity sits at the heart of how we work, and we&#x27;re focused on partnering in ways that makes a real difference to digital equity across the country. We support our customers and communities by being sustainable ourselves, investing in our people, minimising our environmental impact, and operating a responsible, ethical business. Benefits: Awhina Our people matter and we make sure we look after them. At Spark, we&#x27;ve got our people covered with a great range of benefits, including: Wellbeing - Medical insurance, life, income and trauma protection, wellbeing support and access to our leading Mahi Tahi Wellness program. Hybrid ways of working - For most teams at Spark this means being in the office for four days a week, and one day being flexible. Leave - Four weeks annual leave, plus purchased leave, leading parental leave support and study leave. Spark Credit - $150 monthly Spark account credit for permanent employees to enjoy our products and services. Spark Share scheme - Opportunities to share in Spark&#x27;s success through our employee share scheme. Sustainable commuting - Salary sacrifice options to make public transport and cycling more affordable. Grow your career - Access learning, development and internal opportunities to build new skills and grow your career across Spark. Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship. At Spark, we’re committed to living our values, with tūhono (connection) at the heart of our mahi. Welcoming whānau into the recruitment process helps create a real sense of belonging and support for each candidate. We just ask candidates to let us know in advance if whānau will be joining, so we can prepare the space and make sure everyone feels comfortable. To download the position description, please sign in with your account.

Senior Electrical Engineer

As New Zealand&#x27;s largest telecommunications and digital services company, Spark&#x27;s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses. We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand. Did you know when you dial 111 the first person you will speak to will be someone from Spark&#x27;s Customer Experience Centre? We&#x27;re looking for people to come and join our team to support the New Zealand public in connecting to Emergency Services. Day to day in the 111 queue:<ul><li>Be the first point of contact for all 111 calls made in New Zealand. You will provide the critical link between the New Zealand Public and the required Emergency Service, whilst maintaining the ability to remain calm under pressure.</li><li>Gather factual and accurate information whilst upholding the integrity of all 111 emergency processes and procedures.</li></ul> What experience you&#x27;ll bring:<ul><li>You&#x27;re an effective communicator. You listen intently, and you&#x27;re able to relay information clearly.</li><li>You&#x27;re cool, calm, and collected. Even when circumstances are challenging.</li><li>You&#x27;re a team player. You enjoy working with others and helping to achieve a common goal.</li><li>You&#x27;re motivated. You love learning, and you&#x27;re looking to grow your career.</li><li>You might have experience in customer service, retail, or hospitality – but that’s not essential.</li></ul> Please note there are 3 roles listed below applicants will only be considered if cover letter indicates which roles you are available for. WHY CHOOSE US: Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai Within Spark Business Group, we are constantly looking for ways to build a more inclusive culture.  Our vision is for diversity and inclusion to be &quot;how things are done at Spark&quot;, embedded into our day-to-day activities, standards, and business practices.  We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability. Sustainability: Toitū Sustainability is a key focus for us.  We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation.  The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion. Benefits: Awhina Our people matter and we make sure we look after them.  As a valued employee of Spark, we’ve got our people covered with a range of leading benefits including:<ul><li>Wellbeing – comprehensive medical insurance, life, and income protection.  Access to wellbeing coaches, EAP, and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.</li><li>Leave – in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support, and study leave.</li><li>Spark Credit – we provide permanent employees with $150 monthly Spark credit to use on any of our amazing products.</li><li>Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.</li><li>Career development – Development opportunities with countless career pathways within the wider Spark group.</li></ul> There are 4 Part-time positions available please indicate which one you would prefer on your application.<ul><li>Role A:16 Hours per week overnight: Fri 22:30-07:00, Sat 23:00-0730</li><li>Role B: 30 Hours per week: Mon 1600-2230, Tues 16:15-22:45, Wed 16:30-2300, Thurs 16:30-23:00, Fri OFF,          Sat OFF, Sun 16:30-2300</li><li>Role C: 20 Hours per week:  Fri-13:15-21:45, Sat-16:15-22:45, Sun 16:30-2300</li><li>Role D: 20 hours per week: Wed- 16:00 - 22:30, Fri 07:30 - 16:00, Sat 09:30 - 16:00</li></ul> The start date for these roles is the 7&lt;sup&gt;th&lt;&#x2F;sup&gt; of December. Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining). To download the position description, please sign in with your account.

111 Customer Experience Agent Christchurch

Join NZ&#x27;s #1 Mobile &amp; Digital Services provider and build your career! WHAT YOU&#x27;LL DO: You&#x27;ll primarily be the smiling face that serves and sells to our customers in our fantastic Dunedin retail store. Your day-to-day will have you utilising your outstanding systems and products knowledge to drive Sales, provide world-class retail &amp; customer service &amp; deliver suitable Solutions. Sometimes you&#x27;ll provide virtual service which will see you assisting our customers over chat messaging, and you may even occasionally assist in a customer&#x27;s home. Your flexible and open attitude will help you shine across all our customer interactions and support our customers on their journey with us - whatever that journey looks like. WHAT WE NEED FROM YOU: The first thing we are looking for is a great attitude and a willingness to learn, if you bring skills from Retail, Contact Centre, or Hospitality that&#x27;s great - but not essential.<ul><li>The most crucial thing is that you want to provide excellent customer experiences and can connect with people from all walks of life.</li><li>You&#x27;ll be an excellent team player who has outstanding communication skills and the capacity to work independently (and earn some great commissions by meeting or exceeding your sales targets!)</li><li>You will be self-motivated and goal-oriented with strong problem-solving and decision-making abilities.</li></ul> OUR BENEFITS: These are just one of the many things that make working at Spark that extra bit special. Along with competitive pay, vibrant and supportive growth-focused culture, we offer over $5,000 worth of benefits a year available to you just for being with Spark:<ul><li>Uncapped Commission</li><li>Monthly $150 Spark credit to use on any of our amazing products (at staff rates!)</li><li>Comprehensive medical insurance, life and income protection</li><li>Enhanced parental leave payments - including top up to 100% base salary on top of the government contribution for 26 weeks.</li><li>Development opportunities with countless career pathways within the wider Spark group.</li><li>Leading edge health and wellbeing support including wellbeing coaches and in-house Specialist Clinical Support.</li><li>$1,500 referral scheme - get your mates to join and make some extra cash!</li></ul> OUR SPARK STORY: Millions of New Zealanders and thousands of businesses turn to us as Aotearoa&#x27;s largest telecommunications and digital services company. With our roots dating back to the 1800&#x27;s, Spark is woven into the fabric of Aotearoa, and we are committed in our purpose of helping ALL of New Zealand WIN BIG in a DIGITAL WORLD, through amazing technology. With this commitment to our country comes a commitment to our people. We want you to connect and bring your whole self to work so we can celebrate the unique things that make you, you. We&#x27;re thinking big about transforming our country and our inclusive culture is all about embracing your story and empowering you to grow through your journey here at Spark. By embracing this diversity, we enhance our understanding of the world around us and unlock endless potential. We operate in an exciting and constantly evolving industry, and this brings new and unique challenges every day. Across Spark we are empowered to deliver better outcomes for the fast-changing needs of our customers. The traditional hierarchical organisational structure has been scrapped in favour of a transparent and collaborative Agile environment that leverages diversity and in turn creates highly productive teams. We step up to the challenge every time, taking ownership to achieve great things on our quest to shape a better future together. We strive to enable better outcomes for ALL of New Zealand - so come join us today, on our quest to make a difference towards OUR TOMORROW. To download the position description, please sign in with your account.

Customer Advisor

As New Zealand&#x27;s largest telecommunications and digital services company, Spark&#x27;s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses. We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand. Did you know when you dial 111 the first person you will speak to will be someone from Spark&#x27;s Customer Experience Centre? We&#x27;re looking for people to come and join our team to support the New Zealand public in connecting to Emergency Services. Day to day in the 111 queue:<ul><li>Be the first point of contact for all 111 calls made in New Zealand. You will provide the critical link between the New Zealand Public and the required Emergency Service, whilst maintaining the ability to remain calm under pressure.</li><li>Gather factual and accurate information whilst upholding the integrity of all 111 emergency processes and procedures.</li></ul> What experience you&#x27;ll bring:<ul><li>You&#x27;re an effective communicator. You listen intently, and you&#x27;re able to relay information clearly.</li><li>You&#x27;re cool, calm, and collected. Even when circumstances are challenging.</li><li>You&#x27;re a team player. You enjoy working with others and helping to achieve a common goal.</li><li>You&#x27;re motivated. You love learning, and you&#x27;re looking to grow your career.</li><li>You might have experience in customer service, retail, or hospitality – but that’s not essential.</li><li>Please note there are 3 roles listed below applicants will only be considered if cover letter indicates which roles you are available for.</li></ul> WHY CHOOSE US: Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai Within Spark Business Group, we are constantly looking for ways to build a more inclusive culture.  Our vision is for diversity and inclusion to be &quot;how things are done at Spark&quot;, embedded into our day-to-day activities, standards, and business practices.  We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability. Sustainability: Toitū Sustainability is a key focus for us.  We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation.  The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion. Benefits: Awhina Our people matter and we make sure we look after them.  As a valued employee of Spark, we’ve got our people covered with a range of leading benefits including:<ul><li>Wellbeing – comprehensive medical insurance, life, and income protection.  Access to wellbeing coaches, EAP, and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.</li><li>Leave – in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support, and study leave.</li><li>Spark Credit – we provide permanent employees with $150 monthly Spark credit to use on any of our amazing products.</li><li>Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.</li><li>Career development – Development opportunities with countless career pathways within the wider Spark group.</li></ul> • There are 3 Part-time positions available please indicate which one you would prefer on your application.<ul><li>Role A:16 Hours per week overnight: Fri 22:30-07:00, Sat 23:00-0730</li><li>Role B: 30 Hours per week: Mon 1600-2230, Tues 16:15-22:45, Wed 16:30-2300, Thurs 16:30-23:00, Fri OFF,          Sat OFF, Sun 16:30-2300</li><li>Role C: 20 Hours per week:  Fri-13:15-21:45, Sat-16:15-22:45, Sun 16:30-2300</li></ul> The start date for these roles is the 7&lt;sup&gt;th&lt;&#x2F;sup&gt; of December. Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining). To download the position description, please sign in with your account. #jobs-for-mums

Available Spark Jobs

Assistant Store Lead

111 Customer Experience Agent Christchurch

Customer Advisor (30 hrs)

111 Customer Experience Agent - 3 Roles

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