Chief Commercial Officer / Global Marketplace, Auckland
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Icehouse Ventures
Hiring for ArchiPro

Chief Commercial Officer / Global Marketplace

  • Posted 2w ago
  • On Site
  • Full Time

Auckland

Job Description

ArchiPro is looking for an exceptional commercial leader to own the end-to-end commercial and client experience across our global marketplace.


This is not a traditional Chief Revenue Officer role. ArchiPro is building a global marketplace for architecture and construction, connecting homeowners undertaking projects with the architects, designers and builders who deliver them, and the product brands ultimately specified into those projects.


We need someone who understands revenue and sales, but also brand, customer experience, marketing, media and marketplace dynamics. Just as importantly, they need to understand the architecture and design industry, its culture, people and the importance of reputation.


The role


As Chief Commercial Officer, you will have end-to-end responsibility for ArchiPro’s commercial organisation and the businesses participating in our marketplace.


Your responsibility begins with acquisition and continues through onboarding, account growth, retention and renewal. You will help shape who we acquire, what we sell, how we position and price our offering, how we sell it and why clients renew and grow their relationship with ArchiPro.


Sales should not close a client and then hand responsibility for that relationship to somebody else. The commercial organisation should remain accountable for client value throughout the lifecycle, bringing new business, account management, onboarding, client success, renewals and growth under one strategy.


Marketing and Editorial will continue to own their functions and execution, but this role will represent the commercial needs of our clients and ensure what we sell is aligned with what clients ultimately experience.


Building a thriving marketplace


Revenue is critical, but ArchiPro’s long-term value depends on building a healthy marketplace of the right architects, designers, builders and product brands who receive enough value to remain and grow with us.


Architecture and design is a relationship- and reputation-driven industry. We are not interested in a transactional sales organisation that treats every business as another prospect in a database.


You will understand how the different sides of the marketplace strengthen one another and where we need greater density, better representation and stronger relationships across categories and markets.


Global commercial strategy


You will own ArchiPro’s commercial strategy across New Zealand, Australia, the United States and Europe and help shape future international expansion.


You will influence market priorities, pricing, packaging and commercial propositions, working with the executive team to identify where ArchiPro should grow and how our offering should evolve.


Sales and acquisition


You will build and lead a high-performing acquisition organisation across multiple markets, including business development, SDR capability, sales leadership, enterprise partnerships and strategic accounts.

You will establish the systems, targets and accountability required to create predictable growth while ensuring the way we sell reflects the industry. Our teams need intelligent, relevant commercial conversations rather than a traditional SaaS sales playbook.


Client experience, retention and growth


You will own the commercial client experience from the first engagement through to long-term renewal and growth.


You will ensure the transition from prospect to client is seamless and that what was promised in the sales process is ultimately experienced by the client, with oversight of onboarding, account management, communication and performance reviews.


You will understand why clients stay, why they leave and where their experience falls short, improving retention, renewals and lifetime value while growing relationships across subscriptions, marketing, advertising, content, events and future products.


Brand, marketing and industry leadership


Brand is part of commercial performance at ArchiPro. How we are perceived by architects, designers and product brands directly influences who wants to participate in the marketplace.You will become one of ArchiPro’s senior representatives across architecture, design and the broader built environment, developing relationships with influential architects, designers, developers, builders and product brands. We want someone who is culturally fluent in this world and understands the importance of design, reputation, relationships and credibility.


Beyond platform subscriptions, our offering includes publishing, content, advertising, digital campaigns, social, email, events and other ways for businesses to engage with our curated audiences.


You will not run ArchiPro’s marketing department, but you must understand how marketing, media and brands work and be commercially fluent enough to help shape what we take to market, how it is packaged and sold, and whether it creates genuine value for clients.


Commercial performance


You will own the commercial numbers, including revenue, new business, pipeline, conversion, average contract value, retention, renewals, expansion, forecasting and client lifetime value.You will establish a strong operating rhythm and accountability around these metrics while remaining close to clients and the relationships behind the numbers.


Leadership


This is a hands-on leadership role. You will work alongside the team in important client meetings, help close major partnerships, review proposals and pipelines, listen to sales conversations and coach people on how they can improve.


As the organisation grows, you will build strong leaders beneath you and develop a high-performing team across new business, account management, onboarding, client success, renewals and growth.


Who you might be


We are deliberately not looking for one conventional career path. You may come from commercial leadership, revenue, customer experience, marketing, media, publishing or marketplace management. What matters is not your current title, but the breadth of what you have actually owned.


Whatever your background, you must be commercially proven, with significant revenue accountability and experience building high-performing teams. You will understand acquisition, onboarding, account management, retention and renewals, with strong judgement around pricing, packaging and negotiation.


Experience with brands, media, recurring-revenue businesses, marketplaces, international markets and relationships within architecture, design, construction, property or global product brands would be highly valuable.


Our mission is to simplify the end-to-end building experience.


Ultimately, we are looking for someone who takes responsibility for the commercial relationship between ArchiPro and every business participating in our marketplace, from the first interaction through to long-term renewal and growth.

Desired Hard Skills

  • Global commercial & revenue strategy
  • Marketplace, media, advertising & strategic partnership management
  • Pricing, packaging & commercial proposition development
  • Sales leadership

Desired Soft Skills

  • Executive leadership & team development
  • Industry credibility
  • Relationship building & executive influence
  • Strategic/commercial thinking

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