Operations Manager

Ready to take the next step in hotel operations?

We’re looking for an experienced hospitality professional to join Copthorne Hotel Greymouth as our Operations Manager.

This is a great opportunity for someone who enjoys being at the heart of hotel operations. You’ll work closely with the Hotel Manager, support and lead the operational team, and play an important part in making sure the hotel runs smoothly, our guests are well looked after, and our people have the support they need to do their best work.

As 2IC to the Hotel Manager, you’ll have real involvement across the business, from people leadership and guest experience through to financial performance, rostering, compliance, sales opportunities and the day-to-day operation of the property.

About the role

No two days in this role will necessarily look the same. You’ll be visible around the hotel, working alongside the team and stepping in where needed, while also keeping an eye on the bigger operational picture.

You’ll be responsible for:

• Supporting the Hotel Manager with the day-to-day running of the hotel
• Leading, supporting, coaching and developing the operational team
• Ensuring our guests receive consistently warm and professional service
• Managing operational costs, budgets, forecasts and rostering
• Looking for opportunities to grow revenue and improve hotel performance
• Supporting recruitment, induction, training and development of team members
• Working closely with department leaders to keep everyone connected and informed
• Overseeing operational standards, health and safety and legislative compliance
• Supporting the upkeep of the property and ensuring operational issues are followed through
• Responding confidently and professionally to guest feedback or issues
• Building positive relationships within the local community and looking for opportunities to support the hotel’s business.

About you

You’ll already have solid hotel or hospitality operational experience and be comfortable leading people in a busy environment. Just as importantly, you’ll be someone who is happy to be hands-on and visible rather than managing from behind a desk.

We’d love to hear from you if you have:

• Previous hotel operational and management experience
• Strong people leadership skills and the ability to coach and develop others
• Good commercial awareness and confidence working with budgets and operational results
• A genuine commitment to guest service
• Strong communication and problem-solving skills
• The ability to make good decisions when things get busy
• A proactive, practical approach and willingness to get involved
• Good computer literacy
• Flexibility to work across the needs of a hotel operation
• A relevant hotel, hospitality or business qualification would be an advantage.

As the role carries responsibility for the hotel’s liquor licence, you’ll also need to be able to meet the requirements associated with holding a current Manager’s Certificate.

Why join us? This is an opportunity to take on a broad hotel leadership role where you can make a visible difference. You’ll have the chance to develop your experience across the full operation, work closely with the Hotel Manager and build your capability towards future senior hotel leadership opportunities.

We’re looking for someone who genuinely cares about guests and colleagues, enjoys bringing people together and is prepared to go that little bit further when it counts. Those qualities reflect the values at the heart of the business: Genuinely Care, Go Further, Truly Connected and Energy On.

If you’re an experienced hotel operator looking for a role where you can lead, learn, contribute and make your mark, we’d love to hear from you.

Apply now and come be part of the team at Copthorne Hotel Greymouth.