Technical Sales Support

Bring your practical mindset and people skills. Learn a specialist product range, solve problems and build a career with a great team.

• A varied role combining customer support, technical product knowledge and hands on problem solving.
• Join a close-knit, established team where everyone rolls up their sleeves and helps each other out.
• Full product training, with opportunities to develop your technical knowledge and progress into sales.

About the business

My client is an established business supplying specialist industrial equipment to a wide range of businesses across New Zealand and internationally.

They work with an impressive range of products, including pressure and temperature gauges, calibration equipment, relief valves, flow meters and gas detection, just to name a few. From importing and distributing to manufacturing, calibrating, certifying and repairing equipment, there's plenty happening in this business.

Together, we are looking to hire a Technical Sales Support, to keep things ticking behind the scenes and support the Sales Reps.

Based in Penrose, you'll be joining a long-standing team in a collaborative environment where people know each other, support one another and aren't afraid to roll up their sleeves and lend a hand. You'll have an approachable GM and manager, a team that enjoys a laugh and the occasional four legged office visitor!

The day to day

This is a role where no two days are quite the same. You'll be an important part of the internal sales and support team, working alongside external sales representatives and customers to make sure they have the right products, information and support when they need it.

You'll get to know the products inside and out, understand what different customers are trying to achieve and learn which products will best solve their problems. Some days you'll be working through customer enquiries and preparing quotes; other days you might be down in the warehouse checking stock, identifying products or getting orders ready for a sales rep heading out to see a client.

A few things you'll be involved in:

• Answering incoming calls and responding to customer enquiries via email, helping identify the right products and solutions.
• Supporting external sales representatives with product information, quotes, pricing and customer requirements.
• Getting hands on with the products, visiting the warehouse to identify, locate and prepare equipment for customers and sales reps.
• Liaising with product suppliers, coordinating information and following up on customer requirements.
• Learning the product range and building the confidence to make informed product recommendations.

What you'll bring

We're open minded about your background. You might come from plumbing, gas, HVAC, construction, engineering, manufacturing, industrial supply or technical sales support. You could even be a recent engineering or manufacturing graduate looking for somewhere to put your knowledge into practice.

What matters most is how you approach things. You're naturally curious, enjoy understanding how things work and get genuine satisfaction from helping someone find a solution. You're comfortable talking to people, happy to pick up the phone and aren't someone who waits to be told what to do when there's a problem to solve.

Ideally, you'll bring:

• Experience or exposure to a trade, technical, manufacturing or industrial environment.
• A practical mindset and an interest in understanding products, how they work and where they're used.
• Confidence communicating with customers, suppliers and internal sales teams.
• A problem solving approach, with the initiative to investigate, ask questions and find answers.

You don't need to know the product range already. Full training will be provided and they'll invest in developing the right person.

What's in it for you?

• A starting salary of $65k - $70k depending on the experience you bring, and the chance to build a career in a specialist industry without needing to know everything from day one.
• You'll join a stable, established business with a genuinely good team environment. Think shared lunches, team events and colleagues who enjoy coming into work everyday.
• You'll be given the training and support to become an expert in a niche product range, with the opportunity to develop your technical capabilities over time. If you discover you enjoy the sales side, there's also potential to progress into an external sales role and get out on the road.
• And the practical perks? Monday to Friday, 7:30am–4:00pm, free onsite parking in Penrose and your weekends to yourself.
• If you're someone who enjoys working with people, figuring things out and getting stuck in, I'd love to hear from you.
• You don't need to tick every box. If you've got the right attitude, a practical mindset and an interest in learning something new, this could be a great next step.

Apply now with an up to date resume or get in touch with Hayley at Fred Recruitment for a confidential chat.

I'd love to tell you more!