Executive Housekeeper

The Kingsgate Hotel, Paihia is seeking an experienced and passionate Executive Housekeeper to lead our housekeeping operations and uphold the exceptional standards our guests expect from a premium hotel experience.

This is an exciting opportunity for a hands-on hospitality professional who takes pride in delivering immaculate guest rooms, inspiring high-performing teams, and maintaining the highest levels of presentation throughout the hotel.

About the role:

As Executive Housekeeper, you will be responsible for the overall management of the housekeeping department, ensuring all guest rooms, public areas, and back-of-house spaces consistently meet exceptional standards.

Reporting to the General Manager, you will lead, coach, and develop the housekeeping team while managing departmental budgets, rostering, inventory control, and quality assurance processes.

Key responsibilities:

• Lead and manage all housekeeping operations across the hotel
• Ensure guest rooms and public areas are maintained to exceptional presentation standards
• Recruit, train, coach, and develop housekeeping team members
• Manage staff rosters to ensure operational efficiency and service excellence
• Conduct regular room inspections and quality audits
• Oversee linen, laundry, and guest amenities management
• Monitor departmental budgets and control operating costs
• Maintain health, safety, and hygiene standards in accordance with company policies and regulatory requirements

Work closely with Front Office and Maintenance teams to ensure a seamless guest experienceDrive continuous improvement initiatives and maintain high guest satisfaction scores

To be successful in this role, you will bring:

• Proven experience in a senior housekeeping leadership role within a hotel environment would be an advantage
• Strong knowledge of housekeeping operations, quality standards, and industry best practices
• Exceptional leadership and people management skills
• Excellent organisational and time management abilities
• Strong attention to detail and commitment to delivering outstanding guest experiences
• Experience with rostering, inventory management, and budgeting
• Ability to work flexibly, including weekends and public holidays as required
• A positive, professional, and proactive approach
• What we offer: Opportunity to work in one of Paihia's leading hotels
• Supportive and collaborative leadership team
• Competitive salary package
• Career development and growth opportunities
• Staff benefits and hotel discounts
• A workplace culture focused on excellence, teamwork, and guest satisfaction

If you are a motivated hospitality professional with a passion for exceptional service and operational excellence, we would love to hear from you.

Join Kingsgate Hotel, Paihia and help create unforgettable guest experiences every day.