Duty Manager, Queenstown
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Millennium Hotels and Resorts New Zealand

Duty Manager

  • Posted Today
  • On Site
  • Full Time

Queenstown

Job Description

Join Copthorne Hotel & Apartments Lakeview Queenstown and bring your passion for hospitality to one of New Zealand’s most iconic destinations. As part of Millennium Hotels and Resorts, we offer more than a job - enjoy staff perks, training, career pathways, and a team culture built on Energy On, Go Further, Truly Connected, and Genuinely Care. Discover A Thousand Ways of Happiness , where your journey takes flight.


In this Duty Manager role, you’ll lead by example to ensure our front office runs smoothly, uphold health and safety standards, and oversee the hotel in the absence of senior managers - uniquely varied leadership opportunity that blends hands-on operations with delivering warm and memorable hospitality.


Key responsibilities:

  • Act as the hotel’s Duty Manager, including responsibility for the liquor license and emergency protocols.
  • Supervise and support front office staff to deliver consistent, professional service.
  • Lead daily operations and resolve guest issues with empathy and efficiency.
  • Champion health, safety, and legal compliance standards.
  • Upsell hotel services, promote our restaurant, and support our loyalty programme.
  • Be the go-to for security, guest privacy, and smooth check-in/check-out processes.

What we’re looking for:

  • A current LCQ Certificate (preferred, but not essential).
  • A current General Managers Certificate, or the ability to obtain one.
  • Minimum 12 months proven experience in hotel front office or hospitality leadership.
  • A genuine passion for customer service, with excellent communication and multitasking skills.
  • A calm, proactive approach to handling pressure and solving problems.
  • Confidence in training, leading a team, and using property management systems.

Why work with us:

  • Great staff benefits such as discounted staff accommodation when staying as a guest, meals on duty, uniform provided, laundry services available.
  • Be part of a supportive national brand that values your growth.
  • Enjoy exclusive hotel discounts across our properties nationwide.
  • Join a team that celebrates meaningful guest interactions and local pride.

Feel secured with a full-time 40-hour work week, and an hourly wage rate between $30-$33, depending on experience.


Apply now and bring your leadership and energy to a hotel that’s all about creating memorable stays and making a difference.

Desired Hard Skills

  • Multitasking
  • Training
  • Property Management Systems

Desired Soft Skills

  • Customer Service
  • Problem Solving
  • Communication
  • Calm Under Pressure
  • Leadership

Benefits & Perks

Culture

  • ❤ Care and Appreciation
  • 📈 Professional Development
  • 🏎 Competitive Salary
  • 🎉 Employee Discounts and Rewards
  • 🎖 Long Service Rewards
  • 📣 Referral Bonuses
  • ⛑ Uniform Provided
  • 🍲 Meals Provided
View All
  • 🌐 INZ Accredited Employer

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