Operations & Customer Service

Oversee the buzz of operations, building customer relationships and keeping shipments moving seamlessly from start to finish.

• Down to earth working environment + Supportive management
• Established Freight Forwarder offering long term stability
• Hybrid role + 2 days working from home + Hands on role

The role

You'll be joining a busy Operations and Customer Service team, taking ownership of import and export shipments and ensuring everything runs smoothly from booking through to delivery.

Working closely with customers, overseas agents and internal teams, you'll be the go to person keeping shipments on track, resolving any hiccups along the way and making sure customers are kept in the loop. No two days will be quite the same, so you'll need to enjoy a fast paced environment where communication, organisation and a proactive approach are key.

What's in it for you?

• Salary up to $85K depending on experience
• Hybrid role + 2 days working from home
• A fun, relaxed and down to earth team
• Established Freight Forwarding business offering long term stability
• A trusted working environment + Supportive management

What we're looking for

We're keen to hear from experienced freight forwarding professionals who know their way around import and export operations and enjoy being part of a close knit team. Ideally, you'll bring:

• 3+ years' experience in freight forwarding, ideally across operations and customer service
• Good working knowledge of CargoWise
• Strong written and verbal communication skills
• Confidence managing customer relationships and dealing with overseas agents
• Excellent attention to detail and the ability to juggle competing priorities
• A proactive, can do attitude and a genuine team player mentality

Responsibilities

• Managing import and export bookings from customers and overseas agents, ensuring all details are accurately captured in CargoWise
• Coordinating with overseas offices and agencies to confirm bookings and shipment arrangements
• Monitoring shipments throughout their journey, keeping a close eye on departures, transhipments and arrivals
• Keeping customers updated on shipment progress, delivery timeframes and any changes along the way
• Providing shipping and air freight options to customers and coordinating arrangements with origin offices

Keen to hear more?

If the role above sounds like a bit of you, apply now or reach out to Bec at Fred today for a confidential chat.