Customer Service, Hamilton
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Fred Recruitment

Customer Service

  • Posted Today
  • On Site
  • Full Time, Part Time

Hamilton

Job Description

Join a nationwide family-owned company in the heart of Te Rapa as a customer service superstar where you will make a difference.

  • Customer service + front desk admin + processing orders
  • Mon - Fri + 8am - 4.30pm + ASAP start + $27.50/hr
  • Warm friendly team + Te Rapa location

The Company

This is a proud, family-owned NZ company that’s been around for over 50 years - solid, stable and genuinely people-focused. They value teamwork, integrity, reliability and lending a hand when things get busy. This well-established team is supportive, community-minded and grounded. You’ll work alongside a long-serving team that takes pride in both their work and giving back.


The Role

We’re looking for a Customer Service Extraordinaire to join a hard working, friendly team providing front desk admin duties, processing orders and customer liaison. You will be comfortable managing reception ensuring customers receive the exceptional service they’ve come to expect in person, on the phone and by email. You will enjoy collaborating with others and liaise between warehousing and other group branches to ensure products are provided to customer's specifications.


Key Responsibilities:

  • Welcoming guests in a friendly and professional manner and handling customer inquiries and orders by phone, via email and in-person at the front desk
  • Processing and keying orders with high accuracy - your data entry and attention to detail is second to none as you will maintain accurate database records
  • Coordinating deliveries and following up with customers and resolving any issues promptly and professionally
  • Process customer orders accurately and efficiently to ensure seamless delivery
  • Liaising with Account Managers, the warehouse team, management and other branches within the group
  • Assisting in the warehouse when required (e.g. picking, packing, or processing inwards goods) - you’re happy to roll up your sleeves and help when required.

Must haves:

  • Ideally previous experience in a customer service role processing orders and confidence working with a high number of complex SKUs, ordering weights and grades.
  • Excellent phone manner and written communication skills
  • Strong data entry and numeracy skills
  • Ability to use your initiative, ask questions and problem-solve. Your common sense will shine through!
  • Ability to self manage and get on with the task at hand
  • You love solving problems and paying attention to the details

As part of the job application process we require a MOJ - Ministry of Justice report and Drug & Alcohol Testing to be completed.


If you're looking for a part-time role in a stable, welcoming team where you and your skills will be valued I want to hear from you, apply now to Shelby at Fred.

Desired Hard Skills

  • Data Entry
  • Communication Skills
  • Order Processing
  • Numeracy
  • Customer Service

Desired Soft Skills

  • Problem Solving
  • Teamwork
  • Attention to Detail
  • Initiative
  • Self Management

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