Front Office Agent

Bring Your Energy to M Social Auckland – Join Our Front Office Team!

At M Social Auckland , we do things differently. We’re bold, social, and all about creating memorable moments — for our guests and our team.

Located in the heart of the CBD, we’re known for our outstanding service, energetic vibe, and unbeatable waterfront location.

We’re on the lookout for a passionate and personable Front Office Agent to join our high-performing Front Office team.

Why You’ll Love Working With Us

• Free staff parking in the CBD when on shift
• Complimentary staff meals while on duty
• Discounted hotel rates nationwide
• Career development and ongoing training opportunities
• A supportive, social, and energetic team culture
• Stable, full-time hours (40 per week) on a rotating roster

This role includes working evenings, weekends, and public holidays — flexibility is key

About the Role

As the face of M Social, you’ll be at the heart of the guest experience. Your day will include:

• Welcoming guests with warmth and professionalism
• Seamless check-in and check-out processes
• Room allocations and promoting hotel facilities
• Managing cashiering, payments, and billing queries
• Resolving guest concerns confidently and efficiently
• Creating standout guest moments at every opportunity

What We’re Looking For

• Previous front desk experience in a 4+ star hotel (preferred)
• Knowledge of Opera Cloud (highly desirable)
• Strong customer service or reception experience
• Confident communication skills and fluent English
• A calm, solutions-focused approach under pressure
• A genuine passion for hospitality and people

Ready to Join the Social Scene?

If you bring the personality, professionalism, and passion — we’ll provide the support, training, and opportunities to help you grow your career.

Be part of one of New Zealand’s leading lifestyle hotel brands and take the next step in your hospitality journey.

Apply now and bring your energy to M Social Auckland .