Programme Coordinator

About EDCS

Eating Disorders Carer Support (EDCS) supports families, whānau and carers of people experiencing eating disorders through community connections, resources, programmes and partnerships. Governed by a Board of Trustees, EDCS combines lived experience with accountable service delivery to improve access to effective carer support and build sustainable services.

About the Role

Reporting directly to the Executive Director, the Programme Coordinator is responsible for supporting the operational delivery of EDCS programmes through scheduling, participant administration, communications, promotion and digital systems.

This hands-on role supports the Programme Lead in implementing approved programmes and may facilitate or co-facilitate sessions when appropriately trained and authorised.

The position requires 8 hours per week and focuses on programme coordination, participant engagement and administrative support.

Key Responsibilities

• Coordinate programme calendars, registrations, waitlists, attendance, reminders and participant communications.
• Plan and publish approved programme promotions across social media, websites, email newsletters and referral channels.
• Prepare promotional materials, graphics, social media posts and event listings using approved digital and AI tools.
• Coordinate participant screening, consent, onboarding, referral pathways and follow-ups.
• Support webinars, eight-week programmes and community sessions through scheduling, technology checks and participant liaison.
• Facilitate or co-facilitate approved programmes when appropriately trained and authorised.
• Maintain participant records, attendance, feedback and programme engagement metrics.
• Provide operational feedback to the Programme Lead on participant demand, barriers and programme readiness.
• Support the Virtual Carer Network Hub through community engagement, event coordination and moderation logistics.
• Coordinate approved resource publications and website updates.
• Assist with correspondence, meeting arrangements, administrative reporting and partnership communications.
• Monitor promotional effectiveness and suggest improvements to increase enquiries and registrations.
• Maintain confidentiality, information security and accurate programme documentation.

The eight-hour role is intentionally focused on high-value coordination and communications. Regular facilitation or significant event campaigns may require reprioritisation or additional approved hours. Specialist programme design remains with the Programme Lead.

Skills and Experience

• Administration and coordination
• Social Media Management
• Community Engagement
• Digital Content Creation
• Participant Management
• Event Coordination
• Communication and Organisation
• Privacy and Safeguarding

Qualifications and Experience

• Experience in administration, communications, community programmes or a related field.
• Proficiency in social media scheduling, online event platforms and participant information systems.
• Strong written and verbal communication skills.
• Experience coordinating events, programmes or participant activities.
• Ability and willingness to complete relevant programme training and supervision.
• Understanding of confidentiality, consent and professional boundaries.

Key Relationships

• Executive Director
• Programme Lead
• Carers and whānau
• Technical providers
• Facilitators and volunteers