Service Supervisor

Ready to put your electrical refrigeration expertise to work? Lead a team, support dairy farmers across the Waikato and help to keep things cool!

• Electrical refrigeration expert + support the dairy industry + lead a team
• Dec start + Matamata based + travel across the Waikato
• Generous salary and benefits + Hilux ute + No WFH

The Opportunity

We are looking for an experienced Service Supervisor with practical dairy refrigeration experience, a customer first approach and the drive to help others do their best work. This is an opportunity to combine technical know how with your proven experience leading and supporting a team of Technicians across the Waikato. Join the dairy industry’s leading temperature control specialists, focusing on on-farm refrigeration and milk cooling while supporting a wider range of HVAC service work.

The Role

Reporting to the Service Manager, you'll bring leadership experience to the field service team; setting clear priorities, helping technicians solve problems and keeping customers informed. You’ll be at the centre of the action, coordinating planned maintenance, responding to breakdowns and helping dairy farmers make informed decisions about repairs, upgrades and replacements. You’ll also help build a positive, supportive team culture within the wider company. You’re a practical refrigeration professional who enjoys working with people as much as solving technical problems. You can stay focused when priorities change, give clear direction and recognise when specialist support is needed.

What you’ll be doing

• Keeping service delivery moving by planning schedules, allocating technicians and balancing urgent breakdowns with preventative maintenance
• Providing practical technical support for dairy refrigeration, milk cooling systems and wider HVAC servicing
• Coaching technicians and apprentices, supporting quality workmanship and identifying opportunities to develop skills
• You connect easily with farmers and will build trusted relationships with dairy farmers, farm managers, suppliers and other customers
• Preparing or coordinating service and repair quotations, following up opportunities and scheduling accepted work
• Keeping Simpro schedules, job records and costs accurate so completed work is ready for invoicing
• Leading by example on H&S with clear communication and prompt follow through

We’re looking for

• Relevant electrical refrigeration trade qualification, must have Electrical Level 4 Certificate and current EST Licence
• Minimum 8-10 years industry experience with dairy refrigeration and milk cooling systems, including servicing, preventative maintenance, fault finding and breakdown repairs
• Experience coordinating field technicians and balancing urgent work with planned commitments
• The ability to coach others and build constructive working relationships
• Confidence using Simpro for scheduling, job tracking, quotation follow up and accurate documentation
• Strong planning, customer communication and organisational skills, backed by sound safety practices and commercial awareness.
• Must hold NZ Citizenship or NZ Permanent Residency, visa sponsorship is not available
• Clean NZ Drivers Licence, clean MOJ and Drug & Alcohol testing are required as part of the recruitment process.

Put your leadership skills to work, bring out the best in your team and keep dairy farms running cool! APPLY NOW to Shelby Cowley for this exciting opportunity.