Call Centre and Customer Service, Wellington
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KiwiRail

Customer Service Specialist - part-time, fixed-term - Wellington

  • Posted 1d ago
  • On Site
  • Part Time, Fixed Term Contract

Wellington

Job Description

Customer Service Specialist – part-time, fixed-term


Position Description


  • Shift work – 24/7 (will include weekends and public holidays)
  • Part-time – either 40 or 50 hours per fortnight
  • Fixed Term to 30 April 2027, Kaiwharawhara Ferry Terminal, Wellington


He kōrero mō mātou | About us:


At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.


Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard.


He whakamārama mo te tūranga mahi | About the role:


Join our team at the Kaiwharawhara Ferry Terminal on a part-time, fixed-term basis to 30 April 2027.


You’ll not only provide exceptional customer service delivery to our passengers, you’ll also:


  • Coordinate passengers and their bookings
  • Assist with ticketing and check-in services for both passengers, their vehicles and commercial vehicles
  • Ensure passenger’s luggage is well looked after and properly labelled
  • Provide general travel advice and information to our passengers


We are looking for people with exceptional customer service skills and a can-do attitude who are passionate about the service they deliver.


Ngā pukenga e rapu nei mātou | What (skills) you will bring:


To be successful in this role, you must:


  • Be able to think on your feet in a fast-paced environment
  • Have a strong customer focus with the ability to relate to people at all levels
  • Have a sense of urgency and work with speed and accuracy
  • Be a great problem solver
  • Maintain your composure and help keep passengers calm in high stress situations
  • Have impeccable attention to detail and a talent for multi-tasking
  • Have exemplary communication and interpersonal skills
  • Have a moderate level of physical fitness as some lifting of passenger's luggage is required


Nōu te rourou | What's in it for you:


  • Supportive work environment and career opportunities
  • Great staff benefits, including access to Staff Welfare Trust holiday homes, discounted travel and healthcare insurance


Kua rite, kia rite | Ready to Make a Difference?


Rā aukati | Applications Close:  7 October 2026

We will be shortlisting and interviewing as we advertise, so be in quick!

Desired Hard Skills

  • Ticketing
  • Booking Coordination
  • Customer Service

Desired Soft Skills

  • Problem Solving
  • Communication
  • Attention to Detail
  • Composure
  • Multi-tasking

Benefits & Perks

Culture

  • 🤱 Extended Parental Leave
  • 🏘 Work from Home
  • 🧕 Inclusive Workspace
  • ❤ Care and Appreciation
  • 🩺 Health Insurance
  • 🧠 Mental Health Workshops
  • 💚 Counselling Services
  • 📈 Professional Development
  • 🛂 Visa Sponsorship
  • 🎉 Employee Discounts and Rewards
  • 🎖 Long Service Rewards
  • 📣 Referral Bonuses
  • 💻 Company Supplied Technology
  • ⛑ Uniform Provided
  • ⏰ Flexible Work
  • Wellbeing Support
  • Bereavement Leave
  • Sick Leave
  • Extended Annual Leave
View All
  • 🌿 Indigenous Rights
  • 💰 Wage Equality
  • 💸 Living Wage
  • 🌐 INZ Accredited Employer

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