Referral Bonuses

Extended Parental Leave

Long Service Rewards

Uniform Provided

The NZ Rail Staff Welfare Trust- The Trust offers reimbursement of medical expenses for members and their families, access to affordable holiday homes, and group discounts on additional insurances.

Employee Discounts and Rewards

Work from Home

Mental Health Workshops

Professional Development

Bereavement Leave

Wellbeing Support

Extended Annual Leave

Visa Sponsorship

Company Supplied Technology

Counselling Services

Flexible Work

Inclusive Workspace

Sick Leave

EAP, Employee Assistance Programme, Study Grants, Travel Privileges on Great Journeys of New Zealand and InterIslander.

Care and Appreciation

Wage Equality

Indigenous Rights

Living Wage

INZ Accredited Employer

Health Insurance

<ul><li>Based in Waltham, Christchurch | 4 Positions Available </li><li>Permanent, full-time opportunity working a 7-day rotating roster between 600 and 2300 </li><li>Competitive hourly rate of $38.26 - $44.38, depending on qualifications and experience, plus applicable penal rates </li></ul>Mechanical&#x2F;Electrical Fitter(Mechanical Engineer) He whakamārama mō te tūranga mahi | About the role: Based at our Waltham depot in Christchurch, you’ll work hands-on with our locomotive fleet, ensuring they’re safe, reliable, and ready for action. Whether it&#x27;s routine maintenance or responding to the unexpected, you’ll be a key part of keeping our network on track. This is a permanent, full-time role on a 7-day rotating roster between 0600 and 2300 In this role, you will: <ul><li>Conduct scheduled maintenance and mechanical repairs on locomotives </li><li>Identify and diagnose faults, then work collaboratively to resolve them </li><li>Perform safety checks and assist operators with equipment </li><li>Maintain clear service records and follow all safety procedures </li><li>Support yard operations, including operation of rail vehicles </li></ul>Starting hourly rate: $38.26 - $44.38 + penal rates, based on your qualifications and experience . Ngā pukenga e rapu nei mātou | What you will bring: We’re after someone mechanically minded and committed to safety. You will bring: <ul><li>Experience in heavy industry, automotive engineering </li><li>A strong focus on safety, problem-solving, and quality outcomes </li><li>A team-oriented approach and adaptability to changing priorities </li><li>A full Class 1 driver licence </li><li>Relevant Trade Qualifications or Certifications </li></ul>It’s a bonus if you also have: <ul><li>Diesel or Automotive Mechanic Experienced (Desirable) </li><li>Automotive Electrical Experienced (Desirable) </li><li>Welding certification (AS&#x2F;NZS 2980 or ISO 9606.1) </li><li>A Level 4-5 NZQA trade certificate in mechanical fitting, or a related field </li><li>F endorsement on your NZ driver licence </li><li>Gantry crane unit standards (US 30072 and 3800) </li></ul>Nōu te rourou | What’s in it for you: At KiwiRail, you gain more than a job you build a career. <ul><li>Permanent full-time role based in Waltham (80-hour fortnight roster, Monday to Sunday) </li><li>Starting hourly rate between $38.26 - $44.38, based on experience and qualifications </li><li>Time and a half Saturdays, and double time Sundays and public holidays. </li><li>Ongoing training and career development opportunities </li><li>Supportive team environment </li><li>Discounted travel on Scenic trains and Interislander </li><li>Discounted Southern Cross health insurance </li><li>Access to NZ Rail Staff Welfare benefits </li><li>All PPE and training provided </li></ul>Kua rite, kia rite | Ready to Make a Difference? If you’re ready to bring your mechanical skills to a team that keeps New Zealand connected, we’d love to hear from you. Apply today and join us in building Stronger Connections for a Better New Zealand. Rā aukati | Applications close: 13 November 2026 (Unless filled sooner) Successful candidates must pass a pre-employment medical and drug screen Applicants must hold New Zealand residency or citizenship KiwiRail is committed to creating an inclusive and supportive workplace where everyone can feel valued and respected. We welcome applications from people of all backgrounds, abilities, and experiences because together we are stronger.

KiwiRail

Mechanical/Electrical Fitter(Mechanical Engineer) - Waltham

Competitive Salary

People and Performance Partner | Hamilton or Tauranga (preferred) <ul><li>Make a meaningful impact on the ground, supported by a connected and collaborative national team</li><li>13-month fixed-term opportunity covering an internal secondment</li><li>Full-time role with flexible working to support work-life balance</li><li>Flexible location, based at one of our depots in Hamilton or Tauranga</li></ul> Position Description He kōrero mō mātou | About us: At KiwiRail, we connect communities and deliver vital freight and passenger services across Aotearoa. Our purpose, Hononga Whaikaha, Oranga mō Aotearoa – Stronger Connections, Better New Zealand, underpins everything we do.  As part of this, we have an opportunity for an experienced People &amp; Performance Partner to join us in the Central North Island, supporting leaders and teams across a diverse and operationally critical portfolio. In this role, you’ll provide operational HR partnering support across a diverse portfolio, working closely with leaders and employees to build a safe, inclusive and high‑performing workforce. You’ll coach and guide managers through complex people matters, with a strong focus on employee relations, performance management and investigations, ensuring outcomes are fair, consistent and aligned with KiwiRail values. Importantly, while you’ll be part of a large, experienced and highly collaborative People &amp; Performance partnering team nationally, this role is the sole on‑the‑ground HR partner for the central North Island regions. You’ll be comfortable working autonomously day to day, taking ownership of your portfolio and providing trusted, pragmatic advice to leaders locally. At the same time, you’ll stay closely connected to and supported by the wider national People &amp; Performance team, working collaboratively on shared initiatives, peer reviews and continuous improvement. This is a great opportunity for an experienced HR professional who enjoys autonomy, strong stakeholder relationships and meaningful influence, while still valuing teamwork, collaboration and professional connection across a broader HR community. Ngā pukenga e rapu nei mātou | What you will bring: You’ll be a confident and credible HR partner with: <ul><li>4–6 years’ experience in HR advisory or business partnering roles, including strong ER case management, performance issues and investigations </li><li>Proven experience supporting leaders in operational, unionised or complex environments</li><li>The confidence to work independently in a sole‑charge HR capacity, managing your portfolio end‑to‑end</li><li>Strong judgement and interpersonal skills, enabling you to build effective relationships from frontline leaders through to senior stakeholders and union representatives</li><li>A practical, solutions‑focused approach aligned to health and safety, inclusion and KiwiRail values</li><li>A relevant tertiary qualification in Human Resources or a related field, or equivalent experience</li></ul> Nōu te rourou | What’s in it for you: At KiwiRail, you’ll be part of a values‑led organisation where people, safety and connection matter. We offer: <ul><li>Competitive salary plus 4% employer KiwiSaver contribution</li><li>Southern Cross medical insurance (staff discount)</li><li>5 weeks’ annual leave</li><li>Discounted staff travel and access to NZ Rail Staff Welfare Trust benefits</li><li>Flexible working options to support work‑life balance</li><li>Ongoing professional development and career growth opportunities</li><li>A diverse and inclusive work environment with real purpose and impact</li></ul> Kua rite, kia rite | Ready to make a difference? If you’re an experienced HR professional who enjoys autonomy, values collaboration, and wants to play a key role supporting Central North Island leaders while being part of a strong national team, we’d love to hear from you.Apply now with your CV and cover letter via our online portal. Applications close: Sunday 15th of November 2026

People and Performance Partner

<ul><li>Location, South Auckland </li><li>Career progression opportunity </li><li>Contribute to meaningful change and improvement </li></ul> Position Description He kōrero mō mātou | About us: At KiwiRail, we connect New Zealand sustainably, supporting our customers, communities, and people through reliable transport services. For more than 150 years, rail has connected communities and moved freight and passengers across the country. We continue this legacy by delivering transport services that create economic, social, and environmental value for Aotearoa. Our people work together to build stronger connections and a better future for New Zealand. Safety, health, and wellbeing are our top priorities, and we value the contribution everyone makes to our shared success. He whakamārama mō te tūranga mahi | About the role: As Senior Performance Analyst – Infrastructure, you will turn complex operational, delivery, financial, and customer data into clear insights that inform business decisions. Working in our Integrated Delivery Planning &amp; Performance team, you will support Infrastructure leaders to understand performance, identify emerging risks, and address the causes of recurring issues. You will lead analysis across our Delivery In Full, On Time (DIFOT) framework and help teams identify practical, lasting improvements. Your work will strengthen performance reporting, improve data quality, and support better productivity and value for money. You will also share analytical knowledge and help colleagues build confidence in evidence-based decision-making. Your key responsibilities will include: <ul><li>Leading complex performance analysis and translating findings into clear recommendations for business decisions. </li><li>Monitoring DIFOT performance, investigating root causes, and identifying sustainable improvements. </li><li>Developing and maintaining performance measures, reporting frameworks, and executive reports. </li><li>Identifying opportunities to improve productivity, delivery outcomes, data quality, and value for money. </li><li>Collaborating with stakeholders across Infrastructure and coaching colleagues to strengthen analytical capability and performance management. </li></ul> Ngā pukenga e rapu nei mātou | What you will bring: We welcome people with relevant analytical experience who enjoy solving problems, working collaboratively, and helping others make informed decisions. You will bring: <ul><li>Experience in performance analysis, business intelligence, or a related analytical field. </li><li>The ability to interpret complex data and communicate insights clearly to different audiences. </li><li>Knowledge of performance measures, reporting frameworks, root cause analysis, or continuous improvement. </li><li>Strong relationship-building skills and the ability to work with stakeholders across different teams. </li><li>A commitment to data quality, constructive collaboration, and evidence-based decision-making. </li></ul> Nōu te rourou | What’s in it for you: At KiwiRail, your work will contribute to the infrastructure that connects New Zealand&#x27;s communities and businesses. You will have opportunities to influence important decisions, work alongside experienced professionals, and contribute to improvements that make a meaningful difference. You can also build your analytical expertise, share knowledge across the business, and explore opportunities for ongoing learning and career development. You will join a collaborative team that values different perspectives, continuous improvement, and the contribution everyone makes to our shared goals. Kua rite, kia rite | Ready to Make a Difference? If you enjoy turning complex information into practical insights and helping teams achieve better outcomes, we would like to hear from you. Join KiwiRail as Senior Performance Analyst – Infrastructure and help improve delivery, strengthen performance, and build a better-connected New Zealand. Me pēhea te tuku tono | How to Apply Submit your CV and cover letter online. If you’re a current KiwiRail employee, please apply using your internal profile. Rā aukati | Applications close: 15th November 2026 (unless filled sooner)

Senior Performance Analyst

<ul><li>Lead practical environmental compliance, risk management and capability across KiwiRail’s North Island operations, projects and sites. </li><li>Permanent full-time role </li><li>Location is flexible within the North Island </li></ul> Position Description He kōrero mō mātou | About us KiwiRail connects communities and moves freight and passengers across Aotearoa New Zealand. For more than 150 years, rail has supported the country’s economic, social and environmental wellbeing. Our purpose, Hononga Whaikaha, Oranga mō Aotearoa – Stronger Connections, Better New Zealand – guides how we create value for our customers, communities and people. He whakamārama mō te tūranga | About the role This senior, hands-on role provides environmental leadership across North Island operations, projects and sites. You will work with business units and support functions to identify and manage environmental risk, meet legal and consent obligations, and put practical controls in place to avoid or minimise environmental effects. You will lead the North Island Environmental Advisors, setting priorities and allocating work while providing technical oversight, quality assurance, coaching and career development. You will also coordinate assurance activities and responses to significant environmental incidents and non-compliances, ensuring investigations, corrective actions, reporting and lessons learned are completed and recorded. A key focus will be supporting the development and implementation of KiwiRail’s enterprise-wide Environmental Management System aligned with ISO 14001, improving environmental data and information management, and building environmental capability across the business. In this role, you will: <ul><li>Manage environmental risks and compliance responsibilities across North Island operations, projects and sites. </li><li>Lead responses to significant environmental incidents and potential consent non-compliances, including investigation, corrective actions, regulator reporting and communication of lessons learned. </li><li>Oversee environmental inspections, audits and control verifications, with actions assigned, tracked and completed. </li><li>Provide clear, practical advice on environmental management plans, risk assessments and controls. </li><li>Partner with operational, engineering, project delivery and support teams to make sound, timely and proportionate decisions. </li><li>Lead, coach and develop the North Island Environmental Advisors, including work allocation, prioritisation and quality oversight. </li><li>Build trusted relationships with councils, regulators, mana whenua, iwi representatives, consultants and other stakeholders. </li><li>Coordinate training, toolbox talks, guidance and communications that improve environmental awareness and practice. </li><li>Manage consultants and contractors to deliver quality environmental outcomes within agreed budgets and timeframes. </li></ul> Ngā pūkenga e rapu nei mātou | What you will bring You are an experienced environmental leader who can move confidently between strategic priorities, technical detail and practical site-based delivery. You build credible relationships, make risk-based decisions and help others turn environmental requirements into workable actions. <ul><li>10+ years’ experience in environmental compliance, risk management or a comparable senior environmental role, including significant people-management experience. </li><li>Strong knowledge of New Zealand environmental legislation and experience working with regulatory authorities. </li><li>Experience conducting audits, reviewing environmental management plans and leading responses to environmental incidents. </li><li>Experience engaging with mana whenua and incorporating environmental and cultural values into project delivery. </li><li>Demonstrated ability to influence technical, operational and project teams and build effective relationships at all organisational levels. </li><li>Experience leading, coaching and developing environmental professionals. </li><li>A relevant tertiary qualification in Environmental Science, Environmental Engineering, Resource Management or a related field. </li><li>A current and valid New Zealand Driver Licence. </li></ul> Travel and site requirements The role requires regular travel to KiwiRail locations across the North Island, including occasional overnight stays. Travel is typically 1–2 days per month but may vary. You must be able to undertake site visits, use required personal protective equipment, and meet KiwiRail’s drug and alcohol screening requirements. Kua rite? | Ready to make a difference? If you want to lead practical environmental improvement across a complex, nationally significant transport network, we would like to hear from you. Apply to help KiwiRail strengthen environmental performance and create better outcomes for Aotearoa New Zealand. Applications close: Monday 16th of November 2026

Environmental Lead - North Island

Discounted Phone or Internet Plans

<ul><li>X1 Positions based at Westfield Depot</li><li>Permeant Full-time Position (80-hour fortnight roster, Monday to Sunday)</li><li>Starting hourly rate between $38.26 - $44.38 + penal rates, based on your qualifications and experience.</li></ul> <a href="https://www.kiwirail.co.nz/assets/Careers/KCKR/CPP-Mechanical-Engineer-Level-4-5-Clean-copy-11.pdf?vid=4" target="_blank">Position Description</a><a href="https://www.kiwirail.co.nz/assets/Careers/KCKR/CPP-Mechanical-Engineer-Level-4-5-Clean-copy-11.pdf?vid=4" target="_blank">  </a> He whakamārama mō te tūranga mahi | About the role: Based at our Westfield depot in Auckland, you’ll work hands-on with our locomotive fleet, ensuring they’re safe, reliable, and ready for action. Whether it&#x27;s routine maintenance or responding to the unexpected, you’ll be a key part of keeping our network on track. This is a permanent, full-time role on a 7-day rotating roster between 0700 and 1900 In this role, you will:<ul><li>Conduct scheduled maintenance and mechanical repairs on locomotives</li><li>Identify and diagnose faults, then work collaboratively to resolve them</li><li>Perform safety checks and assist operators with equipment</li><li>Maintain clear service records and follow all safety procedures</li><li>Support yard operations, including operation of rail vehicles</li></ul> Starting hourly rate: $38.26 - $44.38 + penal rates, based on your qualifications and experience. Ngā pūkenga e rapu nei mātou | What you will bring: We’re after someone mechanically minded and committed to safety. You will bring:<ul><li>Experience in heavy industry, automotive engineering</li><li>A strong focus on safety, problem-solving, and quality outcomes</li><li>A team-oriented approach and adaptability to changing priorities</li><li>A full Class 1 driver licence</li><li>Relevant Trade Qualifications or Certifications</li></ul> It’s a bonus if you also have:<ul><li>Diesel or Automotive Mechanic Experienced (Desirable)</li><li>Automotive Electrical Experienced (Desirable)</li><li>Welding certification (AS&#x2F;NZS 2980 or ISO 9606.1)</li><li>A Level 4-5 NZQA trade certificate in mechanical fitting, or a related field</li><li>F endorsement on your NZ driver licence</li><li>Gantry crane unit standards (US 30072 and 3800)</li></ul> Nōu te rourou | What’s in it for you: At KiwiRail, you gain more than a job you build a career.<ul><li>Permanent full-time role based in Westfield (80-hour fortnight roster, Monday to Sunday)</li><li>Starting hourly rate between $38.26 - $44.38, based on experience and qualifications</li><li>Time and a half Saturdays, and double time Sundays and public holidays.</li><li>Ongoing training and career development opportunities</li><li>Supportive team environment</li><li>Discounted travel on Scenic trains and Interislander</li><li>Discounted Southern Cross health insurance</li><li>Access to NZ Rail Staff Welfare benefits</li><li>All PPE and training provided</li></ul> Kua rite, kia rite | Ready to Make a Difference? If you’re ready to bring your mechanical skills to a team that keeps New Zealand connected, we’d love to hear from you. Apply today and join us in building Stronger Connections for a Better New Zealand. Rā aukati | Applications close: 30 November 2026 (Unless filled sooner) Successful candidates must pass a pre-employment medical and drug screen Applicants must hold New Zealand residency or citizenship KiwiRail is committed to creating an inclusive and supportive workplace where everyone can feel valued and respected. We welcome applications from people of all backgrounds, abilities, and experiences because together we are stronger.

Mechanical Engineer - Westfield Depot

Check out what it&#x27;s like to work as a Rail Operator at KiwiRail - click here it&#x27;s time to join us! Position Description <ul><li>Located in Dunedin</li><li>Training rate starting at $30.42 per hour rising to $33.24 once qualified</li><li>Shift work with advance planned rosters to support work-life balance</li><li>Excellent investment in training with genuine career progression opportunities</li></ul>He whakamārama mo te tūranga mahi | About the role: At KiwiRail, your growth matters. We&#x27;re looking for people with the right attitude, a strong safety mindset, and a willingness to learn. No rail experience? That&#x27;s okay. We&#x27;ll provide the training, support, and development needed to help you build a long-term career with us. In this hands-on, physical role, you&#x27;ll work across our freight rail yards in all weather conditions and play a vital role in keeping New Zealand&#x27;s freight moving safely and efficiently.<ul><li>Performing shunting operations, including connecting and disconnecting wagons</li><li>Guiding train drivers during wagon movements and coupling activities</li><li>Positioning wagons into customer sidings</li><li>Conducting safety-critical checks to ensure trains are fit for departure</li><li>Working closely with a small team and communicating clearly via radio throughout your shift</li><li>Safety and teamwork are at the heart of everything we do.</li></ul>Applicants with experience in transport, logistics, warehousing, manufacturing, construction, farming, forestry, defence, emergency services, or other operational environments are encouraged to apply.Ngā pukenga e rapu nei mātou | What (skills) you will bring: <ul><li>A customer-focused approach and respect for local communities</li><li>Physical fitness and the ability to undertake manual work outdoors, including walking on uneven ground</li><li>Previous shift work experience is advantageous</li><li>A strong commitment to Health &amp; Safety and looking out for the wellbeing of yourself and your team</li><li>Excellent teamwork and communication skills</li><li>A positive attitude and willingness to learn</li></ul>Nōu te rourou | What&#x27;s in it for you: <ul><li>Time and a half on Saturdays and double time on Sundays</li><li>5 weeks annual leave</li><li>Uniform provided</li><li>Extensive training, ongoing support, and nationally recognised qualifications</li><li>Clear pathways for career progression and increased earnings as you gain experience</li><li>Access to NZR Welfare trust healthcare refunds for you and your family</li><li>Exclusive discounts on Interislander and Great Journeys rail travel</li></ul> <h3>Ready to build a career with KiwiRail? </h3> Opportunities to join our Freight Operations team in Dunedin don&#x27;t come up often. If you&#x27;re looking for a stable, hands-on career with excellent training, long-term development opportunities, and the chance to play a key role in keeping New Zealand moving, we&#x27;d love to hear from you.Apply online now with your CV. Applications close: Friday 20th November

Rail Operator

Senior Marketing Manager - Passenger <ul><li>Shape how Interislander and Great Journeys New Zealand are marketed to customers here and around the world </li><li>Drive how brand and commercial strategy delivers impactful campaigns and creates demand </li><li>Permanent full-time role Wellington or Christchurch based </li></ul> Position Description He kōrero mō mātou | About us At KiwiRail, we&#x27;re proud to connect people, goods and communities across Aotearoa. Through Interislander and Great Journeys New Zealand, we deliver some of the country&#x27;s most memorable travel experiences while supporting tourism, regional economies and sustainable transport. As KiwiRail continues to invest in the future of Passenger, including exciting developments such as the future Interislander fleet programme, we&#x27;re looking for a talented marketing leader to help drive awareness, customer demand and growth across our Passenger business. He whakamārama mō te tūranga mahi | About the role This is a rare opportunity to lead the marketing of two distinctly New Zealand travel brands at an exciting point in their evolution. Reporting to the Head of Customer, Product &amp; Brand, you&#x27;ll lead marketing across Interislander and Great Journeys New Zealand, turning brand strategy, customer insight and commercial priorities into marketing that builds demand and strengthens our brands. You&#x27;ll set the direction for an experienced marketing and creative team, lead integrated planning and campaigns, and ensure our brands come to life brilliantly and consistently across every channel. Just as importantly, you&#x27;ll work across Passenger with Revenue &amp; Growth, Product, Customer Experience, Digital and operational teams. You&#x27;ll connect the dots, bring strong commercial judgement to marketing decisions and help turn good ideas into joined-up customer activity that delivers results. And with change ahead for Passenger, including the future Interislander ferries, you&#x27;ll have the opportunity to influence how some of New Zealand&#x27;s best-known travel experiences are taken to market in the years ahead. What you&#x27;ll be doing <ul><li>Setting the marketing strategy and annual plan across Interislander and Great Journeys New Zealand. </li><li>Turning brand strategy into action, ensuring each brand is expressed distinctively and consistently across campaigns, content, channels and customer touchpoints. </li><li>Leading integrated campaigns and marketing activity that build consideration, demand and long-term brand value. </li><li>Connecting marketing with commercial priorities, using customer, market and performance insight to guide where we focus and invest. </li><li>Working shoulder-to-shoulder with Revenue &amp; Growth, Product, Customer Experience, Digital and Operations to deliver joined-up plans, outcomes. </li><li>Measuring campaign effectiveness and using data and insights to optimise future performance. </li><li>Setting a high creative and marketing standard, challenging briefs and work when needed and helping teams and partners understand what great looks like. </li><li>Leading, coaching and developing a talented team and creating the environment for people to do their best work. </li><li>Getting the best from agencies, creative partners, suppliers and marketing investment. </li></ul> Ngā pūkenga e rapu nei mātou | What you&#x27;ll bring You&#x27;re a senior marketer who can zoom out and zoom in. You can think strategically about brand, customers and commercial opportunity, then empower a team turn that thinking into excellent work. You&#x27;ll bring: <ul><li>Significant senior marketing experience in a customer-led organisation such as tourism, travel, transport, retail, hospitality, services or another strong consumer brand. </li><li>Strong commercial judgement and confidence connecting marketing choices and investment to customer demand and business outcomes. </li><li>Proven experience translating brand and commercial strategy into distinctive, consistent execution across multiple channels. </li><li>Strong integrated marketing capability and an understanding of how brand, content, media, PR, digital and performance channels work together. </li><li>Experience working successfully across functions, particularly alongside commercial, digital, product, customer and operational teams. </li><li>A track record of leading and coaching talented teams, setting clear expectations and lifting the quality of the work. </li><li>Strong creative judgement. You know what great marketing looks like and can explain why. </li><li>Confidence using customer, market and campaign insight to make better decisions. </li><li>The ability to influence senior stakeholders, agencies and partners without needing to own everything yourself. </li><li>A relevant tertiary qualification in Marketing, Communications, Business or a related discipline, or equivalent experience. </li></ul> You don&#x27;t need to be a specialist in every marketing discipline. What matters is that you understand how the pieces fit together, ask the right questions and can bring specialist teams together around a strong brand and commercial outcome. Nōu te rourou | What&#x27;s in it for you? At KiwiRail you&#x27;ll have the opportunity to make a real impact across nationally recognised brands while helping shape the future of passenger travel in New Zealand. In return, we offer: <ul><li>A key leadership role within a growing and evolving Passenger business. </li><li>The opportunity to work on major tourism, transport and customer experience initiatives. </li><li>Competitive remuneration and a 4% employer KiwiSaver contribution. </li><li>Discounted Southern Cross medical insurance. </li><li>Staff travel benefits and retail partner discounts. </li><li>Ongoing professional development opportunities. </li><li>Access to the NZ Rail Staff Welfare Trust and a range of employee benefits. </li></ul> Kua rite, kia rite | Ready to make a difference? If you&#x27;re a commercially savvy marketing leader with a passion for creating exceptional brand experiences and delivering campaigns that drive results, we&#x27;d love to hear from you. Join KiwiRail and help tell the stories, build the brands and create the customer demand that will power the future of Passenger travel across Aotearoa. Applications close:  Thursday 5th of November 2026

Senior Marketing Manager - Passenger

People and Performance Partner | Hamilton or Tauranga (preferred) <ul><li>Make a meaningful impact on the ground, supported by a connected and collaborative national team</li><li>13-month fixed-term opportunity covering an internal secondment</li><li>Full-time role with flexible working to support work-life balance</li><li>Flexible location, based at one of our depots in Hamilton or Tauranga</li></ul> Position Description He kōrero mō mātou | About us: At KiwiRail, we connect communities and deliver vital freight and passenger services across Aotearoa. Our purpose, Hononga Whaikaha, Oranga mō Aotearoa – Stronger Connections, Better New Zealand, underpins everything we do.  As part of this, we have an opportunity for an experienced People &amp; Performance Partner to join us in the Central North Island, supporting leaders and teams across a diverse and operationally critical portfolio. In this role, you’ll provide operational HR partnering support across a diverse portfolio, working closely with leaders and employees to build a safe, inclusive and high‑performing workforce. You’ll coach and guide managers through complex people matters, with a strong focus on employee relations, performance management and investigations, ensuring outcomes are fair, consistent and aligned with KiwiRail values. Importantly, while you’ll be part of a large, experienced and highly collaborative People &amp; Performance partnering team nationally, this role is the sole on‑the‑ground HR partner for the central North Island regions. You’ll be comfortable working autonomously day to day, taking ownership of your portfolio and providing trusted, pragmatic advice to leaders locally. At the same time, you’ll stay closely connected to and supported by the wider national People &amp; Performance team, working collaboratively on shared initiatives, peer reviews and continuous improvement. This is a great opportunity for an experienced HR professional who enjoys autonomy, strong stakeholder relationships and meaningful influence, while still valuing teamwork, collaboration and professional connection across a broader HR community. Ngā pukenga e rapu nei mātou | What you will bring: You’ll be a confident and credible HR partner with:<ul><li>4–6 years’ experience in HR advisory or business partnering roles, including strong ER case management, performance issues and investigations </li><li>Proven experience supporting leaders in operational, unionised or complex environments</li><li>The confidence to work independently in a sole‑charge HR capacity, managing your portfolio end‑to‑end</li><li>Strong judgement and interpersonal skills, enabling you to build effective relationships from frontline leaders through to senior stakeholders and union representatives</li><li>A practical, solutions‑focused approach aligned to health and safety, inclusion and KiwiRail values</li><li>A relevant tertiary qualification in Human Resources or a related field, or equivalent experience</li></ul> Nōu te rourou | What’s in it for you: At KiwiRail, you’ll be part of a values‑led organisation where people, safety and connection matter. We offer:<ul><li>Competitive salary plus 4% employer KiwiSaver contribution</li><li>Southern Cross medical insurance (staff discount)</li><li>5 weeks’ annual leave</li><li>Discounted staff travel and access to NZ Rail Staff Welfare Trust benefits</li><li>Flexible working options to support work‑life balance</li><li>Ongoing professional development and career growth opportunities</li><li>A diverse and inclusive work environment with real purpose and impact</li></ul> Kua rite, kia rite | Ready to make a difference? If you’re an experienced HR professional who enjoys autonomy, values collaboration, and wants to play a key role supporting Central North Island leaders while being part of a strong national team, we’d love to hear from you.Apply now with your CV and cover letter via our online portal. Applications close: Sunday 15th of November 2026

People and Performance Partner | Hamilton or Tauranga

Check out what it&#x27;s like to work as a Rail Operator at KiwiRail - click here it&#x27;s time to join us! <ul><li>Located in Napier</li><li>Training rate starting at $30.42 per hour rising to $33.24 once qualified</li><li>Shift work with advance planned rosters to support work-life balance</li><li>Excellent investment in training with genuine career progression opportunities</li></ul>Position Description He whakamārama mo te tūranga mahi | About the role: At KiwiRail, your growth matters. We&#x27;re looking for people with the right attitude, a strong safety mindset, and a willingness to learn. No rail experience? That&#x27;s okay. We&#x27;ll provide the training, support, and development needed to help you build a long-term career with us. In this hands-on, physical role, you&#x27;ll work across our freight rail yards in all weather conditions and play a vital role in keeping New Zealand&#x27;s freight moving safely and efficiently.<ul><li>Performing shunting operations, including connecting and disconnecting wagons</li><li>Guiding train drivers during wagon movements and coupling activities</li><li>Positioning wagons into customer sidings</li><li>Conducting safety-critical checks to ensure trains are fit for departure</li><li>Working closely with a small team and communicating clearly via radio throughout your shift</li><li>Safety and teamwork are at the heart of everything we do.</li></ul>Applicants with experience in transport, logistics, warehousing, manufacturing, construction, farming, forestry, defence, emergency services, or other operational environments are encouraged to apply.Ngā pukenga e rapu nei mātou | What (skills) you will bring: <ul><li>A customer-focused approach and respect for local communities</li><li>Physical fitness and the ability to undertake manual work outdoors, including walking on uneven ground</li><li>Previous shift work experience is advantageous</li><li>A strong commitment to Health &amp; Safety and looking out for the wellbeing of yourself and your team</li><li>Excellent teamwork and communication skills</li><li>A positive attitude and willingness to learn</li></ul>Nōu te rourou | What&#x27;s in it for you: <ul><li>Time and a half on Saturdays and double time on Sundays</li><li>Uniform provided</li><li>Extensive training, ongoing support, and nationally recognised qualifications</li><li>Clear pathways for career progression and increased earnings as you gain experience</li><li>Access to NZR Welfare trust healthcare refunds for you and your family</li><li>Exclusive discounts on Interislander and Great Journeys rail travel</li></ul> <h3>Ready to build a career with KiwiRail? </h3> Opportunities to join our Freight Operations team don&#x27;t come up often. If you&#x27;re looking for a stable, hands-on career with excellent training, long-term development opportunities, and the chance to play a key role in keeping New Zealand moving, we&#x27;d love to hear from you.Important Notice Successful applicants will be required to complete criminal history, medical, drug and alcohol, and other pre-employment checks.We welcome applicants from diverse backgrounds and are committed to building an inclusive workforce.Apply online now with your CV.Applications close: Wednesday 25th November (unless filled sooner)

Trainee Rail Operator

Position Description He kōrero mō mātou | About us At KiwiRail, we’ve been building strong connections across Aotearoa for over 150 years. From moving freight and passengers to showcasing the beauty of our country, we play a vital role in keeping New Zealand moving. We’re driven by a vision of a better-connected, more sustainable future for New Zealand. At KiwiRail, safety and innovation are at the heart of everything we do — from maintaining our network to expanding it for the future. Our success comes from working together as a team, and we’re always looking for talented people to join us in making a difference. He whakamārama mō te tūranga mahi | About the role The Signals Field Engineer will play a crucial role in ensuring the safe and efficient operation of the signalling equipment in the Upper North Island (UNI) region. You will provide technical oversight, field support, and administration in the management of signalling assets. Your work will ensure signalling systems are compliant with all codes and standards, helping to keep the rail network safe and reliable. Key responsibilities include:<ul><li>Providing technical oversight and support for maintenance and renewals work on signalling equipment</li><li>Ensuring all work complies with relevant codes, standards, and safety requirements</li><li>Conducting inspections, tests, and audits to verify compliance</li><li>Overseeing the testing and commissioning of signalling assets</li><li>Collaborating with field teams, offering technical advice and guidance</li><li>Responding to safety incidents and providing immediate corrective actions where necessary</li></ul> Ngā pukenga e rapu nei mātou | What you will bring We’re looking for someone with a strong technical background in signalling and electrical&#x2F;mechanical engineering, and the ability to work effectively in a collaborative and fast-paced environment. You will have:<ul><li>10+ years of experience in an electrical or mechanical technical role, with a focus on railway signalling</li><li>A relevant qualification in engineering or related field</li><li>Familiarity with signalling systems, codes, and industry standards</li><li>Strong problem-solving skills, including experience in root cause analysis (RCA)</li><li>Proficiency with computer tools for information management and reporting</li><li>Excellent communication skills, able to collaborate effectively with internal and external stakeholders</li></ul> It’s a bonus if you have:<ul><li>Qualification as a Signals Technician or Engineer</li><li>Experience in supervising or mentoring field teams</li></ul> Nōu te rourou | What’s in it for you<ul><li>Competitive salary plus 4% employer KiwiSaver contribution</li><li>Staff discount southern cross medical insurance</li><li>A wide range of discounts at retail partners</li><li>5 weeks annual leave</li><li>Discounted staff travel</li><li>Access to join NZ Rail Staff Welfare Trust where you will enjoy a range of benefits including access to holiday homes across New Zealand, as well as support for optometry, physiotherapy,  GP services, and prescription costs.</li><li>Professional development opportunities to help you grow and succeed</li></ul> Kua rite, kia rite | Ready to make a difference? If you&#x27;re a skilled Signals Field Engineer ready to help maintain and enhance the safety of our rail network, we want to hear from you. Apply online with your CV and cover letter. Applications close: Monday 23rd of November 2026

Signals Field Engineer | Hamilton

Trainee Track Worker – Dunedin<ul><li>Start late January 2027</li><li>Career growth opportunity</li><li>Starting hourly rate $30.42 + penal rates where applicable</li></ul> <a href="https://www.kiwirail.co.nz/assets/Careers/NHKR/Trainee-Track-Worker-Infrastructure-v3.pdf?vid=2" target="_blank">Position Description</a> He kōrero mō mātou | About us: At KiwiRail, our mission is to connect New Zealanders in a sustainable, reliable, and innovative way. Our rail network supports communities and businesses across the country, making a real difference in people’s lives. As part of our team, you’ll experience a warm, inclusive environment where collaboration and safety are our top priorities. Join us as we work together to build a better, more connected New Zealand. He whakamārama mo te tūranga mahi | About the role: As a Trainee Track Worker, you’ll be an essential part of our maintenance team, ensuring our rail infrastructure remains safe and reliable. You&#x27;ll be responsible for:<ul><li>Work collaboratively to carry out maintenance, repairs, and upgrades to our rail tracks.</li><li>Receive on-the-job training and attend classroom sessions to build the skills you need to succeed.</li><li>Operate tools and minor equipment under supervision, gaining competency as you progress.</li><li>This is an outdoor role, you will need to be physically fit, willing to work in all weather conditions and not be afraid to get your hands dirty.</li><li>Hours of work will be 40 per week, Monday to Sunday on a rotational roster.</li><li>Work away for up to 10 days and extensive travel is required.</li><li>Champion Zero Harm by promoting and practicing safety at all times, including raising concerns and offering solutions.</li></ul> Your work will directly support KiwiRail’s mission to connect New Zealand, making every journey safer and smoother. Ngā pukenga e rapu nei mātou | What (skills) you will bring: We’re looking for someone who is:<ul><li>Eager to learn and upskill, with a strong commitment to teamwork.</li><li>A solid level of verbal and written communication skills.</li><li>Physically fit and comfortable working outdoors in all weather conditions.</li><li>Flexible and able to travel or stay overnight when required.</li><li>Safety-conscious and proactive in identifying and addressing potential risks.</li><li>A holder of a clean NZ Class 1 driver’s licence or Restricted is essential.</li></ul> While NCEA Level 1 Maths and English (or equivalent) is desirable, we’re more interested in your willingness to grow, learn and contribute. Nōu te rourou | What’s in it for you: At KiwiRail, we offer:<ul><li>Competitive pay and comprehensive training to set you up for success.</li><li>Opportunities for career progression within an essential and growing industry.</li><li>A strong, inclusive team culture that values diversity and collaboration.</li><li>The chance to make a meaningful contribution to New Zealand’s transport infrastructure.</li></ul> Kua rite, kia rite | Ready to Make a Difference? If you’re ready to take on a rewarding challenge and build a career that truly matters, we want to hear from you. Apply now and help us keep New Zealand moving forward! KiwiRail is dedicated to fostering an inclusive and diverse workplace. We encourage applications from all backgrounds and communities. All successful candidates will undergo pre-employment medical and drug screening. NZ residency or citizenship is required. Me pēhea te tuku tono | How to Apply: Hit the apply button now to submit your application of interest. Rā aukati | Application Close: 22nd November 2026 unless filled sooner

Trainee Track Worker

Signals Technician (Level 3 or 4) <ul><li>Based in Napier</li><li>Permanent full-time opportunity</li><li>Monday to Friday 7:30am – 4pm with occasional overtime and callouts</li><li>EWRB registration with a current practising licence and a full Class 1 driver&#x27;s licence</li></ul>Position Description He kōrero mō mātou | About us At KiwiRail, we&#x27;re connecting New Zealanders, strengthening communities, and helping move the country&#x27;s economy. Our signalling teams play a critical role in keeping trains operating safely and reliably across the rail network.Based in the sunny Hawke&#x27;s Bay, this is an opportunity to combine a rewarding technical career with an outstanding lifestyle. Join a close-knit team delivering essential rail infrastructure that keeps New Zealand moving.He whakamārama mō te tūranga mahi | About the role We&#x27;re looking for an experienced Signals Technician Level 3 or 4 to join our Napier-based Network Services team.In this role, you&#x27;ll be responsible for maintaining, testing, fault-finding and repairing critical signalling assets that support the safe and efficient operation of New Zealand&#x27;s rail network. You&#x27;ll work across a variety of signalling systems and rail infrastructure, applying your technical expertise to minimise disruptions, improve asset reliability, and contribute to the ongoing performance of the network.Key responsibilities include:<ul><li>Maintaining, testing and repairing signalling equipment, track circuits, level crossings and interlocking systems</li><li>Diagnosing faults and restoring signalling assets safely and efficiently</li><li>Interpreting technical drawings, diagrams and engineering documentation</li><li>Completing maintenance records and technical documentation accurately</li><li>Participating in emergency response callouts when required</li><li>Contributing to a strong safety culture through toolbox talks, risk management and continuous improvement activities</li></ul>Ngā pūkenga e rapu nei mātou | What you will bring <ul><li>Signals Technician Level 3 or 4 capability, or equivalent signalling experience</li><li>EWRB registration with a current practising licence</li><li>Full Class 1 driver&#x27;s licence</li><li>Proven experience maintaining and fault-finding electrical or signalling systems in a rail, infrastructure, utilities or similar technical environment</li><li>Ability to interpret technical drawings and engineering documentation</li><li>Strong problem-solving skills and a commitment to safe work practices</li><li>A collaborative approach and the ability to work effectively both independently and as part of a team</li></ul>Nōu te rourou: What&#x27;s in it for you <ul><li>Work on critical infrastructure that supports New Zealand&#x27;s transport network</li><li>A varied role with a mix of maintenance, fault response and technical problem-solving</li><li>Ongoing training and development opportunities to expand your technical expertise</li><li>Career progression pathways within KiwiRail&#x27;s signalling and infrastructure teams</li><li>Competitive salary and KiwiRail benefits</li><li>The opportunity to enjoy the lifestyle of Napier and the wider Hawke&#x27;s Bay region while building a rewarding career</li></ul>Apply online with your CV and Cover Letter.Applications close: Sunday 15th November unless filled sooner

Signals Technician (Level 3/4)

Trainee Track Worker – Springfield <ul><li>Location, Springfield </li><li>Career growth opportunity </li><li>Starting hourly rate $30.42 + penal rates where applicable </li></ul> Position Description He kōrero mō mātou | About us: At KiwiRail, our mission is to connect New Zealanders in a sustainable, reliable, and innovative way. Our rail network supports communities and businesses across the country, making a real difference in people’s lives. As part of our team, you’ll experience a warm, inclusive environment where collaboration and safety are our top priorities. Join us as we work together to build a better, more connected New Zealand. He whakamārama mo te tūranga mahi | About the role: As a Trainee Track Worker, you’ll be an essential part of our maintenance team, ensuring our rail infrastructure remains safe and reliable. You&#x27;ll be responsible for: <ul><li>Work collaboratively to carry out maintenance, repairs, and upgrades to our rail tracks.</li><li>Receive on-the-job training and attend classroom sessions to build the skills you need to succeed.</li><li>Operate tools and minor equipment under supervision, gaining competency as you progress.</li><li>This is an outdoor role, you will need to be physically fit, willing to work in all weather conditions and not be afraid to get your hands dirty.</li><li>Hours of work will be 40 per week, Monday to Sunday on a rotational roster.</li><li>Champion Zero Harm by promoting and practicing safety at all times, including raising concerns and offering solutions.</li></ul> Your work will directly support KiwiRail’s mission to connect New Zealand, making every journey safer and smoother. Ngā pukenga e rapu nei mātou | What (skills) you will bring: We’re looking for someone who is:<ul><li>Eager to learn and upskill, with a strong commitment to teamwork.</li><li>A solid level of verbal and written communication skills.</li><li>Physically fit and comfortable working outdoors in all weather conditions.</li><li>Flexible and able to travel or stay overnight when required.</li><li>Safety-conscious and proactive in identifying and addressing potential risks.</li><li>A holder of a clean NZ Class 1 driver’s licence is essential.</li></ul> While NCEA Level 1 Maths and English (or equivalent) is desirable, we’re more interested in your willingness to grow, learn and contribute. Nōu te rourou | What’s in it for you: At KiwiRail, we offer: <ul><li>Competitive pay and comprehensive training to set you up for success.</li><li>Opportunities for career progression within an essential and growing industry.</li><li>A strong, inclusive team culture that values diversity and collaboration.</li><li>The chance to make a meaningful contribution to New Zealand’s transport infrastructure.</li></ul> Kua rite, kia rite | Ready to Make a Difference? If you’re ready to take on a rewarding challenge and build a career that truly matters, we want to hear from you. Apply now and help us keep New Zealand moving forward! KiwiRail is dedicated to fostering an inclusive and diverse workplace. We encourage applications from all backgrounds and communities. All successful candidates will undergo pre-employment medical and drug screening. NZ residency or citizenship is required. Me pēhea te tuku tono | How to Apply: Hit the apply button now to submit your application of interest. Rā aukati | Application Close: 29th November 2026 unless filled sooner

Trainee Track Worker - Springfield

Mechanical/Electrical Fitter(Mechanical Engineer) Westfield Depot

<ul><li>Join the amazing team at GJNZ in this seasonal opportunity</li><li>Take your customer services experience and skills to new heights</li><li>Great hourly rate plus benefits</li></ul> He kōrero mō mātou | About us: Great Journeys New Zealand (GJNZ) operate some of New Zealand’s most iconic Tourism experiences and Interregional commuter trains – The TranzAlpine, Coastal Pacific, Northern Explorer, Capital Connections and Te Huia services. Over recent years we have been embarking on transformational change regarding how we offer unique experiences to domestic and international visitors. Originating from scenic train travel, we now offer Scenic Day Trips, Short Breaks &amp; fully guided multi-day tours. He whakamārama mo te tūranga mahi | About the role: We have an exciting opportunity for Customer Host’s on a part-time, fixed term contract basis, located in Christchurch commencing 1 December 2026. The contract end date will be 25 April 2027 to ensure we can provide the best customer experience during our busy season. The Customer Host will ensure that all our passengers enjoy an outstanding experience while travelling on our services. You will be responsible for delivering a first-rate food and beverage service and provide a prompt and professional service to our passengers at all times. Ngā pukenga e rapu nei mātou | What (skills) you will bring:<ul><li>NCEA level 3 or equivalent</li><li>Experience working in a hospitality or customer service environment is essential</li><li>Ability to gain and maintain certifications in First Aid, Tunnel &amp; Gas Awareness, Emergency procedures, Food &amp; Hygiene and liquor license</li><li>Be in good health and able to pass the company’s medical standards</li><li>Strong ability to communicate confidently and enjoy interacting with our passengers</li><li>Good level of physical fitness as this role required long days working, standing on a moving train and lifting loads up to 20kg</li><li>You will have a numeric acumen and be able to accurately handle cash and conduct stock takes</li><li>A can-do attitude and willingness to go the extra mile</li></ul> Nōu te rourou | What&#x27;s in it for you:<ul><li>Competitive hourly rate and great benefits</li><li>Access to discounted health insurance for you and the whanau</li><li>A fantastic team culture</li><li>Ongoing training and development</li></ul> Kua rite, kia rite | Ready to Make a Difference?<ul><li>Provide quality customer services aboard</li><li>Proactively engage with every customer, building rapport and identifying their unique needs</li><li>Carry out cleaning duties and ensure that the customer areas are kept to a high standard</li><li>Assist with luggage handling</li><li>Ensure all food safety requirements are procedures are consistently applied</li><li>Provide support to team members as required and instructed by Managers on a day-to-day basis</li></ul> Me pēhea te tuku tono | How to Apply: Our people are everything. That’s why KiwiRail is committed to an inclusive, flexible, and supportive workplace where everyone can feel valued, respected, and have equal opportunity to succeed. We encourage applications from people of all ages, genders, sexual orientation, personalities, ethnicities, abilities, and cultures. If you thrive on the satisfaction of delivering high customer service and exceeding our passengers expectation, we want to hear from you. Hit the apply button and submit your CV and cover letter today. Rā aukati | Application Close: 18 November 2026

Customer Host Fixed Term Contract

Operations Cost AnalystPosition Description<ul><li>Contribute to delivering KiwiRail’s cost intelligence capability</li><li>Wide and varied responsibilities</li><li>Permanent, Auckland based</li></ul> He kōrero mō mātou | About us: At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, &quot;Stronger Connections, Better New Zealand,&quot; highlights our dedication to sustainability and community well-being. Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard. He whakamārama mo te tūranga mahi | About the role: The Operations Cost Analyst supports the Operations Cost Manager in delivering KiwiRail’s cost intelligence capability. The primary focus of this role is the production of standard costs and cost-to-serve analytics that underpin pricing decisions and profitability assessment across KiwiRail’s freight and logistics operations.<ul><li>Develop and maintain standard cost models: Build and update product and corridor-level standard cost structures, ensuring they accurately reflect operational drivers and input costs.</li><li>Generate cost-to-serve analytics: Produce regular CTS reporting that enables the business to understand the full cost of delivering services by product type, trading corridor, and customer segment.</li><li>Analyse operational cost drivers: Develop unit-cost and efficiency measures that explain the relationship between operational activity, resource consumption, and financial outcomes.</li><li>Support pricing, planning, and margin analysis: Provide costing inputs and analytical support to Pricing, Commercial, Finance, and Operations teams, enabling data-driven pricing, forecasting, and profitability decisions.</li><li>Deliver profitability insights: Develop P&amp;L analysis at the corridor, product, and customer level to identify opportunities for productivity, margin, and cost improvement.</li><li>Maintain and enhance financial models: Continuously improve the accuracy, efficiency, controls, automation, and usability of cost models and analytical tools.</li></ul> Key accountabilities include:<ul><li>Develop and maintain standard costing models</li><li>Deliver cost-to-serve, profitability and P&amp;L analysis</li><li>Develop cost and support profitability analysis</li><li>Analyse operational cost drivers and performance</li><li>Undertake variance analysis and performance reporting</li><li>Provide analytical support for pricing, planning, forecasting, business cases and investment decisions</li><li>Support investment evaluations and asset utilisation analysis</li><li>Develop and maintain unit-cost and performance measures</li><li>Maintain the integrity of costing data and models</li><li>Support the development and ongoing enhancement of KiwiRail’s costing capability</li><li>Drive continuous improvement, automation and responsible use of AI-enabled tools</li><li>Lead the costing contribution to cross-functional commercial reviews</li><li>Support benefit identification and tracking</li><li>Prepare reports, presentations and commentary</li></ul> Ngā pukenga e rapu nei mātou | What (skills) you will bring: <h2>Knowledge and experience</h2>Essential:<ul><li>5–6 years of relevant experience in a financial analysis, management accounting, costing, operational analytics, or commercial analysis role.</li><li>Demonstrated experience in standard costing and&#x2F;or cost-to-serve methodology — candidates with previous costing experience are strongly preferred.</li><li>Advanced proficiency in Excel and financial modelling, including the ability to build, maintain, reconcile, document, and improve complex multi-driver cost models.</li><li>Sound understanding of cost allocation approaches including activity-based costing (ABC) or ABC Lite principles.</li><li>Experience in actual-to-standard, cost-driver, or performance variance analysis, including the ability to identify, quantify, and explain material variances.</li><li>Experience working with large and complex financial and operational datasets, including data extraction, reconciliation, validation, exception analysis, and control checks.</li><li>Experience in P&amp;L analysis at a product, corridor, or customer level.</li><li>Understanding of unit-cost, productivity, utilisation, and operational performance measures and how these influence cost and profitability outcomes.</li><li>Ability to translate complex cost data into clear, actionable insights for non-finance stakeholders.</li><li>Strong analytical and problem-solving skills with high attention to detail and accuracy.</li><li>Ability to challenge data, assumptions, and methodologies constructively, while maintaining positive working relationships.</li><li>Experience working collaboratively across Finance, Operations, and Commercial teams.</li><li>AI literacy and responsible use capability, including the ability to use approved AI-enabled tools to support analysis, reporting, documentation, automation, and problem solving, while validating outputs and protecting confidential or sensitive information.</li></ul> Desirable:<ul><li>Experience in the transport, logistics, or infrastructure sectors, with an understanding of operational cost structures.</li><li>Exposure to cost-to-serve modelling in a freight, supply chain, or similar operational environment.</li><li>Familiarity with ERP, asset-management, transport-management, or operational systems, such as SAP, Maximo, or comparable platforms.</li><li>Experience with business intelligence tools such as Power BI.</li><li>Experience with data-query or transformation tools such as Power Query, SQL, or equivalent.</li><li>Knowledge of pricing methodology and its relationship to cost structures.</li><li>Understanding of fleet, asset, labour, fuel, terminal, maintenance, and network-related cost drivers.</li><li>Experience developing automated reporting, management dashboards, or repeatable analytical processes.</li><li>Experience applying AI-enabled productivity or analytics tools to improve finance, reporting, modelling, data preparation, or decision-support processes.</li><li>Experience facilitating or contributing to cross-functional operational, commercial, or costing workshops.</li></ul> Ways of working &#x2F; Work-related qualities<ul><li>You communicate clearly and confidently, tailoring your message to different audiences.</li><li>You collaborate effectively with colleagues and contribute to team success.</li><li>You stay calm and composed under pressure and adapt to changing priorities.</li><li>You take ownership of your outputs and seek opportunities for continuous improvement.</li><li>You apply sound judgement, validate your assumptions, and surface data issues proactively.</li><li>You are curious about emerging tools and technologies, including AI, and apply them responsibly to improve the quality, efficiency, and impact of your work.</li></ul><h2>Qualifications</h2><ul><li>You hold a relevant tertiary qualification in accounting, finance, economics, data analytics, engineering, operations research, or a related discipline, or have equivalent industry experience.</li><li>A CA, CPA, CIMA, or similar professional accounting qualification, or progress towards one, is desirable.</li></ul> Nōu te rourou | What&#x27;s in it for you:<ul><li>Competitive salary plus 4% KiwiSaver employer contribution</li><li>Access to discounted travel, health insurance &amp; holiday houses across NZ as part of the Staff Welfare Trust</li><li>A strong Zero Harm policy to keep you safe</li></ul> Kua rite, kia rite | Ready to Make a Difference? Rā aukati | Applications close: 19 November 2026

Operations Cost Analyst

Senior Media &amp; External Communications Advisor | Auckland or Wellington <ul><li>Shape the stories that help build and protect KiwiRail’s reputation</li><li>Auckland or Wellington based</li><li>12-month fixed term opportunity covering parental leave</li><li>Senior communications role with real visibility, variety and impact</li><li>Part time position working four days a week with flexi&#x2F;hybrid options available</li></ul> Position Description He kōrero mō mātou | About us At KiwiRail, we’re shaping the future of Aotearoa by driving sustainable growth for our customers, communities and people. For more than 150 years, rail has connected communities, moved freight and passengers around the country, and showcased New Zealand’s incredible landscapes to the world. Our purpose, Stronger Connections, Better New Zealand, reflects our commitment to creating a more connected country through our people, networks and journeys. He whakamārama mō te tūranga mahi | About the role If you thrive on a great story, can keep a cool head when the pressure is on, and know how to turn complex issues into clear, engaging communications, this could be the role for you.  As our Senior Media &amp; External Communications Advisor, you’ll be at the heart of KiwiRail’s external communications. You’ll help shape how our story is told, build and protect our corporate reputation, and provide trusted communications advice across a large, high-profile organisation.  No two days are likely to look the same. One day you could be developing a proactive media story or content for our external channels, and the next you could be advising on an emerging issue, preparing a senior leader for a media interview, or helping coordinate communications during a fast-moving situation.  You’ll work closely with senior leaders, communications and stakeholder teams, subject matter experts and media to ensure our external communications are clear, coordinated and impactful. Key Accountabilities <ul><li>Develop proactive and reactive communications plans that support KiwiRail’s strategy and protect our reputation.</li><li>Identify compelling stories and content opportunities that bring KiwiRail’s work and impact to life.</li><li>Build and maintain strong relationships with journalists and key media contacts.</li><li>Prepare media releases, articles, briefing material and engaging external content.</li><li>Assist with Official information Act requests.</li><li>Provide strategic communications advice to senior leaders, including around positioning, timing and reputational risk.</li><li>Prepare and coach approved spokespeople for media interviews and briefings.</li><li>Anticipate emerging issues and help coordinate clear, timely responses across the organisation.</li><li>Lead communications planning for sensitive, complex and high-profile issues or crisis situations.</li><li>Contribute to KiwiRail’s social media and digital channels, creating content that builds engagement and supports our corporate narrative.</li><li>Work closely with stakeholders across KiwiRail to keep communications aligned, consistent and impactful.</li><li>Share responsibility for the after-hours media phone and issues and crisis response as part of the team roster.</li></ul> Ngā pūkenga e rapu nei mātou | What you will bring We’re looking for an experienced communications professional who knows how to balance strategy with delivery and isn’t fazed when priorities change quickly. You’ll bring: <ul><li>Strong experience across communications, media relations and public relations.</li><li>Experience developing and delivering communications strategies and plans.</li><li>Excellent writing skills and the ability to turn complex information into clear, compelling messages.</li><li>Proven experience processing and managing Official Information Act (OIA) requests.</li><li>Strong media judgement and confidence operating in sensitive or high-profile situations.</li><li>A proactive approach, with the ability to spot both communications opportunities and emerging risks.</li><li>Experience tailoring communications for different audiences and channels.</li><li>Excellent relationship-building and stakeholder management skills.</li><li>The ability to think beyond the immediate issue and understand the broader reputational impact.</li><li>A collaborative, adaptable and solution-focused approach.</li><li>A tertiary qualification in journalism, communications or a related discipline, or equivalent industry experience.</li></ul> Experience working within a public service or similarly complex, high-profile environment would be particularly valuable. Nōu te rourou | What’s in it for you We offer more than a job. We offer the opportunity to use your communications expertise in an organisation that plays an important role in New Zealand every day. Some of the benefits of working at KiwiRail include: <ul><li>Competitive salary plus 4% KiwiSaver employer contribution</li><li>Discounted Southern Cross health insurance for you and your whānau</li><li>Access to the New Zealand Railways Staff Welfare Trust</li><li>Ongoing learning and development opportunities</li><li>Staff travel benefits and exclusive discounts</li><li>A collaborative and supportive team environment</li><li>The opportunity to work on stories and issues with genuine national interest and impact</li></ul> Kua rite, kia rite | Ready to make a difference? If you’re an experienced communications professional who loves a good story, enjoys operating at pace and knows how to navigate the moments when communications really matter, we’d love to hear from you. Bring your judgement, creativity and communications expertise to KiwiRail and help us tell our story while protecting and strengthening a reputation that has been built over generations. Applications close: Sunday 15th of November 2026

Senior Media and External Communications Advisor | Auckland or Wellington

<ul><li>Location, South Auckland </li><li>Career progression opportunity </li><li>Build collaboration and better decisions </li></ul> Position Description He kōrero mō mātou | About us: At KiwiRail, we connect New Zealand sustainably, supporting our customers, communities, and people through reliable rail and ferry services. For more than 150 years, rail has connected communities and moved freight and passengers across Aotearoa. Today, we are transforming our services and infrastructure to meet future needs and create lasting economic, social, and environmental value. Our people work together to build stronger connections and a better future for New Zealand. Safety, health, and wellbeing are our top priorities, and we value the contribution everyone makes to our shared success. He whakamārama mō te tūranga mahi | About the role: As Supply Planner – Infrastructure, you will bring together infrastructure demand, capacity, asset, maintenance, and project plans to create a clear, integrated view of supply. Based in our Integrated Delivery Planning &amp; Performance team, you will lead the Infrastructure Supply Review, helping KiwiRail understand whether infrastructure capacity can meet business demand over the next four to 36 months. You will embed our Integrated Business Planning (IBP) framework across Infrastructure, establish consistent planning processes, and work with teams to identify constraints, manage risks, and improve delivery readiness. <ul><li>Shape integrated infrastructure planning by leading the monthly Infrastructure Supply Review and connecting demand, capacity, and delivery plans. </li><li>Improve visibility and manage risk by identifying capacity constraints, critical asset risks, and Block of Line requirements to support reliable delivery. </li><li>Build collaboration and better decisions by embedding planning frameworks, strengthening data quality, and aligning stakeholders around a trusted supply plan. </li></ul> Ngā pukenga e rapu nei mātou | What you will bring: You will bring relevant planning experience, strong analytical skills, and the ability to turn complex information into practical actions. We are looking for someone with: <ul><li>At least five years&#x27; experience in supply, demand, or capacity planning within an Integrated Business Planning (IBP) or Sales and Operations Planning (S&amp;OP) environment, including embedding planning frameworks. </li><li>Strong analytical and data-modelling skills, including proficiency in Excel and Power BI. </li><li>Working knowledge of Maximo or equivalent asset management systems, alongside an understanding of infrastructure delivery and rail operations. </li><li>The ability to build relationships, influence stakeholders, and bring structure to complex or changing situations. </li><li>Relevant post-tertiary education in supply chain, planning, engineering, commerce, or analytics, or equivalent experience. </li></ul> Nōu te rourou | What’s in it for you: Join KiwiRail at an important stage in our transformation, where your work will help shape how infrastructure supply supports our future services. You will collaborate with teams across Infrastructure, Asset Management, Network Integration, Operations, and Finance. Your contribution will help improve planning, resource use, delivery readiness, and business performance. You will also have opportunities to develop your planning expertise, influence better decisions, and contribute to a transport network that supports communities and businesses throughout Aotearoa. Kua rite, kia rite | Ready to Make a Difference? f you enjoy connecting information, solving planning challenges, and bringing people together around shared goals, we would like to hear from you. Apply to join KiwiRail as Supply Planner – Infrastructure and help build a more connected, reliable, and sustainable future for New Zealand. KiwiRail is committed to an inclusive workplace where people feel respected and supported. We welcome applications from people of all backgrounds, experiences, and abilities. Me pēhea te tuku tono | How to Apply Submit your CV and cover letter online. If you’re a current KiwiRail employee, please apply using your internal profile. Rā aukati | Applications close: 15th November 2026 (unless filled sooner)

Infrastructure Supply Planner

Position Description He kōrero mō mātou | About us: At KiwiRail, we&#x27;re proud to connect people, places, and communities through sustainable travel. Great Journeys New Zealand showcases the very best of Aotearoa, offering premium rail holidays that combine world-class scenery with exceptional experiences. Our people are at the heart of every journey. We work together to create memorable moments for our guests while supporting each other as one team. If you&#x27;re passionate about New Zealand and enjoy creating meaningful connections with people, we&#x27;d love to welcome you on board. He whakamārama mō te tūranga mahi | About the role: As a Tour Guide, you&#x27;ll lead fully guided rail holidays ranging from three to seventeen days, delivering exceptional experiences from arrival to farewell. You&#x27;ll be the friendly face our guests remember, bringing New Zealand&#x27;s history, culture, landscapes, and people to life through engaging storytelling and outstanding service. No two tours are the same. You&#x27;ll confidently manage day-to-day tour operations, coordinate with accommodation and activity providers, and adapt calmly when plans change. Throughout each journey, you&#x27;ll ensure guests feel informed, supported, and cared for while representing Great Journeys New Zealand with professionalism and pride. You&#x27;ll also:<ul><li>Lead and accompany guests on premium multi-day rail holidays across New Zealand.</li><li>Deliver engaging commentary about New Zealand&#x27;s history, culture, geography, and destinations.</li><li>Create a welcoming, inclusive, and memorable experience for every guest.</li><li>Respond professionally to guest questions, requests, and unexpected situations.</li><li>Build positive relationships with accommodation, transport, and activity providers.</li><li>Monitor service quality and provide feedback to help improve future tours.</li><li>Complete tour reporting and administration accurately and on time.</li><li>Support the Tour Operations team between tours as required.</li><li>Promote safe practices and report hazards or incidents in line with company procedures.</li></ul> Ngā pukenga e rapu nei mātou | What you will bring: We&#x27;re looking for someone who enjoys working with people and takes pride in creating exceptional travel experiences. You&#x27;ll bring:<ul><li>Experience leading multi-day tours, guided holidays, or hosted travel experiences.</li><li>Outstanding customer service and interpersonal skills.</li><li>Excellent spoken and written English.</li><li>Strong knowledge of New Zealand&#x27;s destinations, history, culture, and visitor experiences.</li><li>Excellent organisation skills with the ability to manage multiple priorities.</li><li>Confidence using Microsoft Teams and other digital communication tools.</li><li>High attention to detail and the flexibility to adapt when plans change.</li><li>The ability to build positive relationships with guests, colleagues, and suppliers.</li><li>A professional, calm, and resilient approach in a fast-paced environment.</li><li>A strong commitment to safety and delivering consistently high standards.</li></ul> It would also be beneficial if you have:<ul><li>Experience working in the tourism or travel industry.</li><li>A recognised travel or tourism qualification.</li><li>Knowledge of Te Reo Māori and an appreciation of the connection between whenua and tangata whenua.</li><li>Familiarity with the Great Journeys New Zealand brand and products.</li></ul> Nōu te rourou | What’s in it for you: This is an opportunity to combine your passion for New Zealand with a career that creates lasting memories for travellers from around the world. In return, you&#x27;ll enjoy:<ul><li>The opportunity to travel throughout New Zealand while you work.</li><li>A supportive team committed to delivering exceptional guest experiences.</li><li>Ongoing training and professional development.</li><li>Opportunities to contribute ideas that shape future tours and experiences.</li><li>Career development within KiwiRail and Great Journeys New Zealand.</li><li>The satisfaction of representing one of New Zealand&#x27;s most iconic travel brands.</li></ul> Kua rite, kia rite | Ready to Make a Difference? If you enjoy sharing New Zealand&#x27;s stories, thrive in dynamic environments, and are passionate about creating unforgettable travel experiences, we&#x27;d love to hear from you. Apply today with your CV and cover letter and join us in delivering journeys our guests will remember for a lifetime. KiwiRail is committed to building an inclusive workplace where everyone feels welcome. We encourage applications from people of all backgrounds, experiences, and communities. Me pēhea te tuku tono | How to Apply Submit your CV and cover letter online. If you’re a current KiwiRail employee, please apply using your internal profile. Rā aukati | Applications close: 18 November 2026

Tour Guide Fixed Term Contract

<ul><li>Based at Hamiltoni Depot </li><li>Permanent, Full-Time | 4 x 10-hour shifts per week, Monday to Sunday roster </li><li>Launch your rail career with paid training and development </li></ul> Position Description He whakamārama mō te tūranga mahi | About the role: We&#x27;re looking for a Signals Technician Trainee to join our Network Services team. This is a fantastic opportunity to start a long-term career with KiwiRail, learning the skills required to maintain, install, and repair the signalling systems that keep New Zealand&#x27;s rail network operating safely and efficiently. You&#x27;ll receive structured training, on-the-job coaching, and formal development as you work towards becoming a qualified Signals Technician. Key responsibilities include: <ul><li>Assisting with the installation, maintenance, and repair of signalling equipment</li><li>Learning to test, fault-find, and adjust signalling systems and track circuits</li><li>Reading and interpreting technical drawings and diagrams</li><li>Supporting cable installation and equipment connections</li><li>Completing on-the-job training and technical development programmes</li><li>Maintaining accurate work records and documentation</li><li>Participating in team meetings and safety activities</li><li>Supporting KiwiRail&#x27;s commitment to Zero Harm and safe work practices throughout all tasks</li></ul> Ngā pūkenga e rapu nei mātou | What you will bring: We&#x27;re looking for a motivated individual who enjoys practical, hands-on work and is keen to learn a trade. To be successful, you&#x27;ll have: <ul><li>Experience working as part of a team</li><li>Experience in labouring, construction, mechanical, electrical, or other hands-on work environments</li><li>A positive attitude and willingness to learn</li><li>Strong communication and problem-solving skills</li><li>A commitment to health, safety, and quality</li><li>Essential requirements:</li><li>NCEA Level 1 (or equivalent) in Maths, English, and Science</li><li>Full New Zealand Class 1 Driver Licence</li><li>Ability to travel and stay away from home when required</li></ul> Desirable: <ul><li>First Aid and CPR Certificates</li><li>Full Class 2 Driver Licence</li><li>Previous rail industry experience</li><li>Electrical trade background or New Zealand Electrical Registration</li></ul> Nōu te rourou | What’s in it for you: At KiwiRail, you gain more than a job you build a career. <ul><li>Permanent, Full-Time | 4 x 10-hour shifts per week, Monday to Sunday roster (Hamilton Depot)</li><li>Ongoing training and career development opportunities</li><li>Supportive team environment</li><li>Discounted travel on Scenic trains and Interislander</li><li>Discounted Southern Cross health insurance</li><li>Access to NZ Rail Staff Welfare benefits</li><li>All PPE and training provided</li></ul> Kua rite, kia rite | Ready to Make a Difference? If you&#x27;re looking for a hands-on career, enjoy practical problem-solving, and want to develop specialist technical skills, we&#x27;d love to hear from you. Rā aukati | Applications close: 27 November 2026 (Unless filled sooner) Successful candidates must pass a pre-employment medical and drug screen Applicants must hold New Zealand residency or citizenship KiwiRail is committed to creating an inclusive and supportive workplace where everyone can feel valued and respected. We welcome applications from people of all backgrounds, abilities, and experiences because together we are stronger.

Signals Technician Trainee Hamilton

Check out what it&#x27;s like to work as a Rail Operator at KiwiRail - click here it&#x27;s time to join us!<ul><li>Located in Whareroa</li><li>Training rate starting at $30.42 per hour rising to $33.24 once qualified</li><li>Shift work with advance planned rosters to support work-life balance</li><li>Excellent investment in training with genuine career progression opportunities</li></ul> Position Description He whakamārama mo te tūranga mahi | About the role: At KiwiRail, your growth matters. We&#x27;re looking for people with the right attitude, a strong safety mindset, and a willingness to learn. No rail experience? That&#x27;s okay. We&#x27;ll provide the training, support, and development needed to help you build a long-term career with us. In this hands-on, physical role, you&#x27;ll work across our freight rail yards in all weather conditions and play a vital role in keeping New Zealand&#x27;s freight moving safely and efficiently.<ul><li>Performing shunting operations, including connecting and disconnecting wagons</li><li>Guiding train drivers during wagon movements and coupling activities</li><li>Positioning wagons into customer sidings</li><li>Conducting safety-critical checks to ensure trains are fit for departure</li><li>Working closely with a small team and communicating clearly via radio throughout your shift</li><li>Safety and teamwork are at the heart of everything we do.</li></ul> Applicants with experience in transport, logistics, warehousing, manufacturing, construction, farming, forestry, defence, emergency services, or other operational environments are encouraged to apply. Ngā pukenga e rapu nei mātou | What (skills) you will bring:<ul><li>A customer-focused approach and respect for local communities</li><li>Physical fitness and the ability to undertake manual work outdoors, including walking on uneven ground</li><li>Previous shift work experience is advantageous</li><li>A strong commitment to Health &amp; Safety and looking out for the wellbeing of yourself and your team</li><li>Excellent teamwork and communication skills</li><li>A positive attitude and willingness to learn</li></ul> Nōu te rourou | What&#x27;s in it for you:<ul><li>Time and a half on Saturdays and double time on Sundays</li><li>Uniform provided</li><li>Extensive training, ongoing support, and nationally recognised qualifications</li><li>Clear pathways for career progression and increased earnings as you gain experience</li><li>Access to NZR Welfare trust healthcare refunds for you and your family</li><li>Exclusive discounts on Interislander and Great Journeys rail travel</li></ul><h3>Ready to build a career with KiwiRail?</h3>Opportunities to join our Freight Operations team don&#x27;t come up often. If you&#x27;re looking for a stable, hands-on career with excellent training, long-term development opportunities, and the chance to play a key role in keeping New Zealand moving, we&#x27;d love to hear from you. Important Notice Successful applicants will be required to complete criminal history, medical, drug and alcohol, and other pre-employment checks. We welcome applicants from diverse backgrounds and are committed to building an inclusive workforce. Apply online now with your CV. Applications close: Friday 20th November

Track Workforce Supervisor <a href="https://www.kiwirail.co.nz/assets/Careers/Sarah/Track-Workforce-Supervisor-PD-v2.pdf?vid=4" target="_blank">Position Description</a><ul><li>Provide line management for Gangers, Track Workers and Track Maintainers</li><li>Leadership and workforce oversight</li><li>Permanent, Wellington based</li></ul> He kōrero mō mātou | About us: At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, &quot;Stronger Connections, Better New Zealand,&quot; highlights our dedication to sustainability and community well-being. Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard. He whakamārama mō te tūranga mahi | About the role: The Track Workforce Supervisor is responsible for the people leadership, capability, administration, and availability of track gangs, ensuring KiwiRail has a safe, competent, and sustainable track workforce to support maintenance and network intervention activities. The role provides line management for Gangers, Track Workers and Track Maintainers. The Track Workforce Supervisor does not own delivery outcomes, work scope, or sequencing. Instead, the role works in close partnership with the Track Superintendent and Track Maintenance Superintendent, who provides operational direction for what work is done and when, while the Track Workforce Supervisor (reporting to the Track Workforce Manager) ensures the right people are available, competent, and supported to do it. Key accountabilities include:<ul><li>Provide people leadership and workforce oversight to the track workforce, including Track Gangers, Track Maintainers, Track Workers, and field crews, in line with KiwiRail policies, employment agreements, and organisational expectations.</li><li>Collaborate with the Track Capability Specialist to support the transformation of track maintenance and construction through the development and adoption of new technologies, mechanisation, and new and innovative ways of working.</li><li>Assure workforce competence, certification, and medical fitness requirements, ensuring track personnel are appropriately trained, assessed, authorised, and fit to perform safety-critical roles.</li><li>Coordinate and monitor training, assessments, and recertification activities, maintaining accurate competency records and proactively identifying and addressing capability gaps, development opportunities, succession needs, skills and workforce risks.</li><li>Manage workforce administration activities, ensuring accurate and timely maintenance of employee records, competency and certification registers, training records, medical clearances, roster information, leave management, onboarding documentation, and compliance reporting.</li><li>Champion health, safety, and wellbeing across the track workforce, role-modelling safe behaviours and reinforcing personal accountability at all levels in alignment with KiwiRail&#x27;s Zero Harm principles.</li><li>Work in close partnership with the Track and Track Maintenance Superintendents, Planning teams, Network Workforce teams, and other operational stakeholders to ensure workforce capability, capacity, and technical expertise are aligned with planned works, access strategies, and delivery sequencing and priorities.</li><li>Develop and maintain effective working relationships with internal and external stakeholders, including Learning &amp; Development, training providers, competency assessors, medical providers, recruitment partners, and union representatives to support workforce capability and operational outcomes.</li><li>Prepare and maintain workforce reporting, providing accurate information on capability, competency compliance, resource availability, vacancies, training requirements, and workforce risks to support planning and decision-making.</li></ul> Ngā pukenga e rapu nei mātou | What (skills) you will bring: Knowledge and experience<ul><li>Proven experience (8+ years) leading operational or field-based workforces.</li><li>Strong understanding of safety-critical environments.</li><li>Experience with workforce planning, industrial agreements, and people management.</li><li>Exposure to rail, construction, or infrastructure environments desirable.</li></ul> Ways of working &#x2F; Work-related qualities<ul><li>Strong people leadership and interpersonal skills.</li><li>Calm, fair, and consistent decision-making.</li><li>Able to work collaboratively with delivery-focused roles without role overlap.</li><li>Comfortable managing difficult conversations and industrial matters.</li><li>Committed to safety, wellbeing, and workforce sustainability.</li></ul> Other Requirements<ul><li>Ability to pass drug and alcohol screening requirements.</li><li>Current and valid NZ driver’s licence.</li><li>Willingness to travel and work flexible hours as required.</li></ul> Qualifications<ul><li>Relevant trade, operational, or management qualification, or equivalent experience.</li><li>Leadership or people management training desirable.</li><li>You are open to further training in workforce planning and Learning &amp; Development.</li></ul> Nōu te rourou | What&#x27;s in it for you:<ul><li>Competitive salary plus 4% KiwiSaver employer contribution</li><li>25 annual leave days</li><li>Access to join NZ Rail Staff Welfare Trust where you will enjoy a range of benefits including access to holiday homes across New Zealand, as well as support for optometry, physiotherapy, GP services and prescription costs</li><li>A wide range of discounts at retailers and on scenic trains and Interislander</li><li>Be part of a diverse and inclusive workplace dedicated to innovation, sustainability and community impact</li></ul> Kua rite, kia rite | Ready to Make a Difference? Rā aukati | Applications close:  16 November 2026

Track Workforce Supervisor

Customer Experience &amp; Service Design Manager <ul><li>Shape better end-to-end experiences across our Passenger businesses and influencing a major transformation programme </li><li>Senior manager-level opportunity leading a team while staying hands-on with customers, operational teams crew and the work </li><li>Play a leading role in bringing the new Interislander ferries and services to life; Wellington based </li></ul> Position Description He kōrero mō mātou | About us At KiwiRail, we&#x27;re proud to connect people, goods and communities across Aotearoa. Through Interislander and Great Journeys New Zealand, our Passenger business delivers some of the country&#x27;s most recognised transport and tourism experiences. Our Passenger experiences span some of Aotearoa’s most iconic journeys. We’re looking for a customer experience leader who can help us make those experiences even better and accessible, with a major immediate focus on the next generation of Interislander. This is an opportunity to influence experiences across digital, terminal, onboard and frontline touchpoints, turning customer insight and good ideas into practical change. And with new ferries on the horizon, you&#x27;ll be right at the heart of defining what the future Interislander experience looks and feels like for our customers and our people. He whakamārama mō te tūranga mahi | About the role Reporting to the Head of Customer, Product &amp; Brand – Passenger, this is a senior leadership role responsible for leading the design and customer readiness of the future Interislander experience as part of the Ferry Replacement Programme, and broader Passenger services. We&#x27;re looking for someone who is equally comfortable thinking and doing. You&#x27;ll lead and coach a small specialist team, but you&#x27;ll also stay close to the work: listening to customers, engaging crew and frontline teams, facilitating conversations, working through problems, testing ideas and helping turn insight into action. You&#x27;ll bring strong customer experience and service design thinking, helping translate customer needs and approved propositions into experiences that are practical, connected and deliverable. Spanning discovery and booking through to terminals, boarding, onboard services, disembarkation and post-travel, you&#x27;ll establish the blueprints and plans to help ensure future experience works seamlessly across physical, digital and frontline touchpoints. You&#x27;ll work alongside Product, Operations, Digital, Marketing, Revenue, People and ICT, bringing people together around the experience we&#x27;re trying to create, influencing senior stakeholders and programme decisions to ensure customer requirements are considered early, tested effectively and embedded into delivery plans. This is a highly collaborative leadership role requiring strong strategic thinking alongside the ability to turn customer ambition into practical, operationally achievable experiences. Your key responsibilities will include: <ul><li>Leading customer experience and service design across Passenger business, with a major focus on shaping the future Interislander experience and Ferry Replacement Programme. </li><li>Designing connected end-to-end customer journeys across digital, terminal, vessel and frontline experiences. </li><li>Turning customer insight and approved propositions into action, through practical service blueprints, experience standards and operational requirements. </li><li>Leading, coaching and developing a team of three, providing clear direction and priorities while staying hands-on and close to the work. </li><li>Working closely with customers, crew and frontline teams, listening, engaging them early and using research and insight to shape better solutions. </li><li>Bringing fresh thinking and constructive challenge, questioning established ways of working while bringing people with you. </li><li>Embedding accessibility and inclusive design across physical, digital and service experiences. </li><li>Leading Passenger’s CX and service-readiness contribution to the Ferry Replacement Programme, including customer and frontline trials, testing and clear acceptance criteria. </li><li>Identifying and maintaining visibility of CX gaps, dependencies, readiness risks and decisions, driving these towards resolution at pace. </li><li>Balancing customer outcomes with commercial priorities, cost, programme milestones and operational feasibility, while building strong cross-functional ownership and handover. </li></ul> Ngā pūkenga e rapu nei mātou | What you&#x27;ll bring You&#x27;re comfortable zooming out to see the whole customer journey, then zooming straight back into the detail to help solve a problem. You&#x27;ll bring: <ul><li>Strong experience in customer experience, service design, customer strategy or service transformation, with evidence that you&#x27;ve turned insight into real customer and operational outcomes. </li><li>Practical experience translating customer insight into end-to-end journeys, service blueprints, experience standards and operational requirements. </li><li>A hands-on approach. You&#x27;re as comfortable talking with frontline teams, running a workshop or testing an idea as you are influencing senior stakeholders. </li><li>Genuine curiosity and strong listening skills. You seek to understand before reaching for the answer. </li><li>The ability to engage frontline teams and design with people, not just for them. </li><li>Strong people leadership, with the ability to coach, give direction and build confidence and capability in your team. </li><li>The confidence to challenge established ways of working constructively, without losing the people you need to bring with you. </li><li>The ability to work through ambiguity, make sense of complexity and move at pace rather than wait for perfect information. </li><li>Practical service-design capability across physical, digital and human experiences. </li><li>Sound judgement. You understand that a great customer experience also needs to be operationally achievable and commercially sensible. </li><li>The confidence to influence across a complex programme without needing to own the programme itself. </li><li>Strong communication skills and disciplined management of priorities, requirements, risks, decisions and dependencies. </li><li>Experience in transport, travel, tourism, hospitality or another complex operational environment would be valuable, as would experience working alongside major capital, engineering or technical programmes. </li></ul> Nōu te rourou | What&#x27;s in it for you Few CX roles give you the opportunity to influence something this tangible. You&#x27;ll help shape experiences that customers will see, use and remember, across our ferries, terminals, digital channels and frontline services. You&#x27;ll work alongside the people who understand today&#x27;s operation best while helping imagine what could be different tomorrow. And you&#x27;ll have the opportunity to leave behind more than journeys and service blueprints: better experiences, stronger capability, and ways of working that continue long after the work is rolled out. <ul><li>Shape the end-to-end experience customers will have across the next generation of Interislander services. </li><li>Influence customer, digital, operational, terminal and vessel experiences from design through to readiness. </li><li>Work on complex customer challenges where your thinking and recommendations can directly influence future services. </li><li>Play a key role in ensuring new services are ready to deliver a safe, accessible, consistent and high-quality experience for customers. </li></ul> Kua rite, kia rite | Ready to make a difference? If you&#x27;re an experienced customer experience or service design leader who can bring together strategy, customer insight, people and operational delivery, we&#x27;d love to hear from you. Join KiwiRail and help shape the future Interislander experience, creating stronger connections and memorable journeys for customers travelling across Te Moana-o-Raukawakawa, the Cook Strait. Applications close: Thursday 5 November 2026

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