Customer Service Officer - Multiskilled, Kaikohe
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Te Kaunihera o Te Hiku o te Ika - Far North District Council

Customer Service Officer - Multiskilled

  • Posted Today
  • On Site
  • Full Time

$60.89  -  $67.65 k/yr

Kaikohe

Job Description

Be the first point of contact for our community and help create positive customer experiences every day. As a Customer Services Officer - Multiskilled, you'll provide information and support across a wide range of Council services through our Contact Centre.


Te Wero – The Challenge

This is a permanent position within our organization; we have a vacancy in our 24-hour Contact Centre team. Hours of work will be Monday to Friday 1030-1900 with the possibility of different shifts to cover client requirements. This is a fast-paced and rewarding role where no two days are the same. You'll assist customers with enquiries, resolve issues, process transactions, provide administrative support, and work collaboratively with teams across Council to deliver great outcomes for our communities.


I ā koe - About You

You thrive on helping people and enjoy working in a busy customer-focused environment. You are positive, adaptable, and genuinely care about delivering excellent service.


You'll bring:


  • Previous contact centre experience.
  • Strong communication and relationship-building skills.
  • Confidence using computer systems and digital tools.
  • Sound administration and organisational skills.
  • The ability to manage multiple tasks and priorities.
  • A current full driver's licence.
  • A commitment to continuous improvement and finding solutions.
  • An appreciation of diverse communities and customer needs.
  • Knowledge of Te Ao Māori, or a willingness to grow your understanding.
  • A customer-first mindset and a passion for supporting your community.


Tā mātou āroha – What We Offer

Far North District Council are proud of our diverse workforce and are committed to maintaining an inclusive workplace where everyone feels valued and respected. We are a progressive and growing council filled with like-minded people who love what they do and are committed to providing superior services to residents and their community.


You will be given all the tools of the trade to hit the ground running.


  • Learning & Development plan to ensure your ongoing growth and success within the organisation.
  • The salary for this position is Grade 10 within Council's salary structure (Band: $60,889 to $67,654 pro rata per annum) dependent on qualifications and experience, plus Kiwi Saver.
  • We operate a “Business First” approach with flexible/hybrid options.
  • Free $100,000 life insurance scheme (conditions apply).
  • Free Will package, so that if the unexpected happens your family is supported.


We are committed to an inclusive recruitment process that supports access needs to ensure every applicant can participate fully and confidently. This is in line with our Accessibility Policy, supports the Te Tai Tokerau Regional Accessibility Strategy, and upholds the values of mana tangata, manaakitanga, mahi tahi, whanaungatanga and āhurutanga. Please let us know if you have any accessibility needs when making your application.


Creating Great Places, Supporting our People

Please note that advertising campaigns may close earlier than the stated date.



Desired Hard Skills

  • Administration
  • Contact Centre
  • Customer Support
  • Data Entry
  • Transaction Processing

Desired Soft Skills

  • Adaptability
  • Communication
  • Empathy
  • Organisation
  • Problem-Solving

Benefits & Perks

Culture

  • 🤱 Extended Parental Leave
  • 🏛 Fully Paid Jury Service
  • 🏘 Work from Home
  • 🧕 Inclusive Workspace
  • ❤ Care and Appreciation
  • 💼 Life Insurance
  • 🧠 Mental Health Workshops
  • 💚 Counselling Services
  • 🏎 Competitive Salary
  • 🎉 Employee Discounts and Rewards
  • 🎖 Long Service Rewards
  • ⏰ Flexible Work
View All
  • 📚 Cultural Competency Training
  • 💡 Internal Mentoring
  • 🙌 Community Focused
  • 🌐 INZ Accredited Employer

Job Schedule

  • Monday to Friday

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