Dispatch Operator, Christchurch
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Ventia

Dispatch Operator

  • Posted Today
  • On Site
  • Full Time

Christchurch

Job Description

Our Operations Centre is on the hunt for a Customer Service Agent to join the team supporting key contracts in Christchurch , New Zealand that provide essential community services.


WHAT'S IN IT FOR YOU?


  • A busy and fast-paced role where no two days are the same!
  • You will get to work with a close-knit, fun team
  • You'll have the opportunity to cross-train on other contracts, leading to growth opportunities


ABOUT THE ROLE


In this role, you will be providing an exceptional customer experience while managing interactions via voice and non-voice experience channels to deliver consistently outstanding results.You will be coordinating the best solution through direct channels or back-office functions and ensuring high-quality standards are always maintained.


We offer full training, and a wide variety of work, and career development opportunities across our business.


Our team environment is supportive, positive, and professional. This is a full-time position, requiring 40 hours per week.


**Afternoon Shift: Sunday to Thursday, 1:30pm to 10:00pm**


ABOUT YOU

The ideal candidate will have a professional warm and friendly telephone manner with the ability to speak with clarity and confidence. They will need to have strong problem-solving and decision-making skills as well as be able to interpret and present written information and demonstrate fluency in written and verbal English.


Excellent customer service skills with the client, team members, and external customers are key to their success in this role.


QUALIFICATIONS AND EXPERIENCE


  • Experience in a Customer Service environment (preferred in a contact center but not essential)
  • Proficient in an MS Windows environment including Outlook, Excel, Word, and PowerPoint
  • Knowledge of client and in-house systems is desirable


About Ventia


As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.

Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Māori and Pasifika peoples and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.


How to apply


Click the Apply Now button to start the journey to find your further with Ventia.


Position Reference Number: 168969

Desired Hard Skills

  • Outlook
  • Excel
  • Word
  • PowerPoint
  • Customer Service
  • MS Windows

Desired Soft Skills

  • Problem Solving
  • Decision Making
  • Teamwork
  • Communication

Benefits & Perks

Culture

  • 🧕 Inclusive Workspace
  • ❤ Care and Appreciation
  • 💯 Employee Mentoring Program
  • ⚖ Work-Life Balance Support
  • 🧠 Mental Health Workshops
  • 💚 Counselling Services
  • 🌿 Wellness Program
  • 🏥 Subsidised Health Insurance
  • 📈 Professional Development
  • 🛂 Visa Sponsorship
  • 🏎 Competitive Salary
  • 💹 Employee Stock Purchase Plan
  • 🚚 Relocation Support
  • 🖥 Computer Assistance
  • ⏰ Flexible Work
  • 🍇 Fruit Box
View All
  • 🐾 Dog Friendly
  • 🌐 INZ Accredited Employer

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