Service Manager | Ace Machinery, Invercargill
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Hiring for Ace Machinery

Service Manager | Ace Machinery

  • Posted 1w ago
  • On Site
  • Full Time

Invercargill

Job Description

Attractive remuneration package


Please Quote Reference Number 18680


  • Take control of the day-to-day flow of our service operation
  • Technical background NOT required
  • Join the team at Ace Machinery - Southland


Ace Machinery is looking for a highly organised, proactive Service Manager to take ownership of the day-to-day flow of our busy agricultural machinery service operation.


This is not your traditional Service Manager role.


You do not need to be a qualified mechanic or come from the agricultural machinery industry. We already have technical capability within the business. What we're looking for is someone who is exceptionally good at organising people and work, communicating with customers, setting priorities and making sure things get done.


The role


There is a simple way we define this position: You own the WHAT and the WHEN. Our Foreman owns the HOW.


You'll be responsible for making sure the right jobs are allocated to the right people at the right time, customers know what's happening, required parts are available, and every job keeps moving through the business until it's completed and invoiced.


Your responsibilities will include:


  • Planning and managing the workshop and field-service schedule
  • Allocating and prioritising work across our mechanics
  • Keeping customers proactively updated
  • Monitoring every open job so nothing gets forgotten
  • Coordinating parts required for upcoming and ongoing jobs
  • Ordering parts and following up suppliers
  • Rescheduling work when priorities, parts or circumstances change
  • Running weekly priority reviews with mechanics
  • Monitoring service KPIs and identifying jobs that need intervention
  • Working closely with our Foreman on technical matters
  • Working with our Administrator to move completed jobs through to invoicing
  • Helping build better systems and structure as Ace Machinery grows


Who we're looking for


We're more interested in how you operate than what industry you've come from.


You might currently be a Service Manager, Operations Manager, Service Coordinator, Customer Service Manager, Sales Manager, Parts Manager or running workflow in another service-based business.


You'll likely be someone who:


  • Is exceptionally organised and structured
  • Enjoys coordinating multiple jobs and people at once
  • Communicates confidently with customers
  • Follows things through rather than assuming they'll happen
  • Notices when something is starting to fall behind
  • Can change priorities quickly without losing control of the bigger picture
  • Is comfortable making day-to-day decisions
  • Holds people accountable while maintaining good working relationships
  • Likes improving systems and creating structure
  • Doesn't need the owner standing beside them to make routine decisions


Mechanical or agricultural experience would certainly be useful, but it isn't essential.


Sound like you? APPLY NOW with an up to date CV and Cover Letter.


To find out more about us, check out our website!

acemachinery.co.nz



Please Quote Reference Number 18680

Desired Hard Skills

  • Job Allocation
  • KPI Monitoring
  • Parts Coordination
  • Service Scheduling
  • Workflow Management

Desired Soft Skills

  • Accountability
  • Communication
  • Decision Making
  • Organisation
  • Prioritisation

Culture

  • 🌈 Rainbow Tick
  • 💸 Living Wage

Job Schedule

  • Monday to Friday

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