Senior Business Analyst - Service Design , Auckland
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Tribe (New Zealand) Limited

Senior Business Analyst - Service Design

  • Posted 1d ago
  • Hybrid
  • Fixed Term Contract

Auckland

Job Description

About the Opportunity


  • Join an exciting Architecture & Analysis team in a high-impact Senior BA role
  • Lead structured discovery across complex, cross-business problem areas
  • Translate ambiguity into decision-ready insights, options and roadmaps
  • Design future-state services/processes that work in real operational settings


What You’ll Bring


  • 7+ years in senior BA, service design, process design/improvement or similar
  • Proven ability to influence senior stakeholders (GM/C-level) without authority
  • Strong discovery skills: workshops, problem framing, root cause analysis
  • Experience with process/service tools (BPMN, SIPOC, VSM, blueprints, journeys)
  • Consulting background or operations-to-tech pathway welcomed


What’s on Offer


  • $150k package and hybrid flexibility
  • Opportunity to shape service design and discovery capability
  • Meaningful work spanning customer experience, operations and technology


Next Steps?


To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.


For any questions give Steve Cotton a call on 027 4443894and quote Job ID: 18502 for a confidential chat.


To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.


At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.


Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.

Desired Hard Skills

  • Root Cause Analysis
  • BPMN
  • Service Design
  • Workshops
  • Process Improvement

Desired Soft Skills

  • Influencing
  • Problem Framing
  • Stakeholder Management

Benefits & Perks

  • ⏰ Flexible Work

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