Banking Consultant, Auckland
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ANZ Aotearoa

Banking Consultant

  • Posted 5d ago
  • On Site
  • Fixed Term Contract

Auckland

Job Description

Ko Mātou – About Us


Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.


Mō te tūranga - About the role


If you’re someone who thrives on human connection and finds purpose in helping others, this could be the role for you.


As a Banking Consultant in our team, you’ll play a vital role in supporting everyday banking needs, building trusted relationships, and guiding customers through simple and sometimes life-changing financial decisions. Whether it’s assisting with a quick transaction or introducing someone to our digital tools, you’ll make banking feel approachable and easy.


  • Deliver friendly, hands-on support across everyday banking activities
  • Listen to what matters most to each customer and tailor your service to suit
  • Share your knowledge of our banking tools and digital services
  • Support a workplace where learning and collaboration are part of daily life
  • Be part of a culture that celebrates community, growth, and diversity


This is a great fit for someone wanting to return to work, shift industries, or develop their experience in a people-first environment.


Role Location : Auckland

Role Type : Secondment, 10 months

Role Hours: Monday to Friday (09:30am to 02:30pm)


Ka aha tō rā e kite ai? - What will your day look like


No two days will be the exact same, but you’ll always be supported by a close-knit team and friendly environment.


  • Welcome customers and help them with a range of banking needs
  • Have meaningful conversations to understand what matters to each customer
  • Introduce digital banking tools in a way that feels simple and empowering
  • Guide customers through opening accounts, updating details, or exploring new products
  • Keep our banking safe by following compliance practices
  • Celebrate wins with your team


Ōu Pūkenga? - What will you bring?


To grow and be successful in this role, you will ideally bring the following:


  • Exceptional customer focus - retail experience is an advantage,
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
  • Ability to multi-task and highly adaptable to change and ambiguity,
  • Willingness to work in a collaborative team environment,
  • Sound understanding of compliance, and
  • Excellent communication and interpersonal skills.


You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.


Te Rā Ōtinga - Job Posting End Date


2 October 2026, 11.59pm, (NZST)

Desired Hard Skills

  • Compliance
  • Customer Focus
  • Digital Banking Tools

Desired Soft Skills

  • Interpersonal Skills
  • Communication
  • Teamwork
  • Adaptability

Benefits & Perks

Culture

  • ☮ Lifestyle Leave
  • 🤱 Extended Parental Leave
  • 📆 Paid Volunteer Leave
  • 🏛 Fully Paid Jury Service
  • 🏘 Work from Home
  • 🧕 Inclusive Workspace
  • ❤ Care and Appreciation
  • 💯 Employee Mentoring Program
  • ⚧ Gender Transition Support
  • ⚖ Work-Life Balance Support
  • 💸 Payroll Giving
  • 🧠 Mental Health Workshops
  • 💚 Counselling Services
  • 🏥 Subsidised Health Insurance
  • 📈 Professional Development
  • 🎉 Employee Discounts and Rewards
  • 🎖 Long Service Rewards
  • 📣 Referral Bonuses
  • 🏆 Performance Bonus
  • 🔥 Company Discounts
  • 💻 Company Supplied Technology
  • ⌨ Home Office Budget
  • 🩸 Free Period Products
  • ⛑ Uniform Provided
  • ⏰ Flexible Work
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  • 🌈 Rainbow Tick
  • 📚 Cultural Competency Training
  • 🌿 Indigenous Rights
  • 🧠 Neurodiverse
  • 💰 Wage Equality
  • 💸 Living Wage
  • 🌏 Sustainability Policy
  • 🗣 Support Services for Employees
  • 🤲 Volunteering
  • 🚪 Open Door Policy
  • 💝 Charitable
  • 🌐 INZ Accredited Employer
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