Retail Manager, Auckland
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Simon James

Retail Manager

  • Posted Today
  • On Site
  • Full Time

Starting at $75 k/yr

Herne Bay, Auckland

Job Description

Simon James is looking for an experienced and driven Retail Manager to join our Herne Bay team.


This is a senior, highly client-focused role at the heart of our luxury retail business. The role combines exceptional clienteling and sales with team leadership, buying and store management, and is suited to someone who understands the importance of building long-term relationships and delivering a highly considered, personal and elevated client experience.


Client sales, services and experience


  • Lead the delivery of an exceptional, highly personalised luxury client experience.
  • Build genuine, long-term relationships with new and existing clients through thoughtful and considered clienteling.
  • Proactively follow up with clients, anticipating their needs and creating meaningful opportunities to re-engage and drive repeat business.
  • Develop a strong understanding of individual client preferences, style and purchase history.
  • Introduce clients to new collections, brands and pieces in a personal and relevant way.
  • Create memorable in-store experiences that reflect the quality and exclusivity of the Simon James brand.
  • Lead by example in sales, clienteling and relationship management.



Sales


  • Drive personal and store sales through exceptional service, product knowledge and strong client relationships.
  • Identify opportunities to develop existing client relationships and introduce clients to new categories and brands.
  • Maintain a strong understanding of sales performance, client behaviour and product performance.
  • Consistently deliver a polished, discreet and professional approach appropriate to a luxury environment.


Buying & Product


  • Contribute to seasonal buying and assortment planning alongside the stakeholders.
  • Attend buying appointments and brand meetings
  • Bring insights from client relationships, sales and market trends into buying decisions.
  • Identify key styles, emerging trends and opportunities across the collection.
  • Provide ongoing feedback on product performance and client response to inform future buys.
  • Develop exceptional product and brand knowledge and share this with the wider team.


Team Leadership


  • Lead by example and foster a supportive, high-performing team culture built on exceptional service
  • Support and mentor team members in clienteling, sales and luxury customer service.
  • Provide clear direction, encouragement and regular feedback to support individual and team development.
  • Share knowledge and expertise through product, brand and clienteling training.
  • Coordinate regular product and brand training and foster team culture.

Store & Brand


  • Maintain an exceptional standard of presentation, merchandising and stock organisation.
  • Ensure the store experience reflects the Simon James aesthetic and brand values.
  • Represent Simon James and our international brands with discretion, professionalism and confidence.
  • Work closely with Operations Manager to ensure the smooth running of the store.


The ideal candidate will have:

  • Experience in luxury fashion, jewellery or premium retail, with a strong understanding of the client
  • Experience managing a retail boutique and managing a team.
  • Proven experience in clienteling and relationship-led sales.
  • A natural ability to build genuine connections and develop long-term client relationships.
  • Strong commercial and sales instincts, with a passion for achieving results.
  • Excellent product knowledge and a genuine passion for fashion, jewellery and design
  • Confident and polished communication style.
  • Strong leadership skills and the ability to inspire and develop a team.
  • Highly organised, proactive and detail-oriented.
  • An understanding of Simon James and the brands we represent.


This job is for an immediate or as soon as possible start. Please send CV and letter of interest to hello@simonjames.co.nz.

Desired Hard Skills

  • Product Knowledge
  • Sales Floor
  • Big Ticket Sales
  • Leadership
  • Client Services
  • Relationship Building

Desired Soft Skills

  • Customer Management
  • Team Management
  • Communication

Additional Compensation

  • Performance Bonus
  • Bonus

Job Schedule

  • 8 Hour Shift

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