Duty Manager, Auckland
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Millennium Hotels and Resorts New Zealand

Duty Manager

  • Posted 1d ago
  • On Site
  • Full Time

$29  -  $33 /hr

Auckland

Job Description

Ready to take the next step in your Front Office career? Copthorne Hotel Auckland City is looking for an experienced and motivated Duty Manager to join our Front Office team in a varied, hands-on leadership role.


Customer service is your passion. Your standards are high, your attention to detail is sharp, and you stay calm under pressure. If that sounds like you, this could be your next move.


What We Offer


  • Career development and ongoing training
  • Discounted hotel rates nationwide
  • Complimentary meals on duty
  • Uniform provided
  • Free staff parking


You’ll be joining a respected hotel brand with a positive team culture and genuine opportunities to grow your hospitality career.


About the Role


As a Duty Manager, you’ll play a key role in ensuring the smooth and efficient day-to-day operation of the Front Desk. You’ll support and lead the team while delivering exceptional guest experiences.


Key responsibilities include:


  • Overseeing daily Front Office operations
  • Assisting guests with enquiries, reservations, and housekeeping requests
  • Handling guest concerns professionally and efficiently
  • Ensuring guest comfort, safety, and service standards are consistently met
  • Supporting the Front Office team during busy periods


You’ll communicate confidently at all levels and be trusted to make sound decisions in a fast-paced environment.


About You


To be successful in this role, you will have:


  • Minimum 2 years’ experience as a Duty Manager in a hotel environment
  • Front Office experience
  • LCQ, GM, and First Aid Certificates (or willingness to obtain)
  • Strong problem-solving skills and a calm, professional approach
  • Availability to work weekends, public holidays, and evening shifts on a rotating roster


Hours & Pay


  • 40 hours per week
  • Rotating roster including weekends & public holidays
  • $29.00 – $33.00 per hour, depending on experience


If you’re ready to step into a leadership role in a relaxed yet sophisticated hotel environment, apply now and become a valued member of the Copthorne Hotel Auckland City team.

Desired Hard Skills

  • First Aid Certificate
  • Front Office Experience
  • GM Certificate
  • LCQ Certificate
  • Problem-solving

Desired Soft Skills

  • Communication
  • Calm Under Pressure
  • Leadership
  • Professionalism

Benefits & Perks

Culture

  • ❤ Care and Appreciation
  • 📈 Professional Development
  • 🏎 Competitive Salary
  • 🎉 Employee Discounts and Rewards
  • 🅿 Free Parking
  • 🎖 Long Service Rewards
  • 📣 Referral Bonuses
  • 📱 Discounted Phone or Internet Plans
  • ⛑ Uniform Provided
  • 🍲 Meals Provided
View All
  • 🌐 INZ Accredited Employer

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