Customer Specialist - Lynnmall Advice Centre, Auckland
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ASB Bank Limited

Customer Specialist - Lynnmall Advice Centre

  • Posted Today
  • On Site
  • Full Time

Auckland

Job Description

Looking for a customer-focused role where you can build new skills and grow your career?

At ASB, our customers are at the heart of everything we do. Our Advice Centres are about more than everyday banking. They’re places where we help customers feel confident about their money, make banking easier, and connect them with solutions that genuinely meet their needs.

We’re looking for a Customer Specialist to join our friendly team at our LynnMall Advice Centre in New Lynn.


Te tūranga | The role


As a Customer Specialist, you’ll be one of the first people our customers turn to for help.

No two days will look quite the same. You’ll support customers with a wide range of banking needs, help them get the most out of our digital and self-service options, and take the time to understand what they need so you can point them towards the right solution.

You’ll be joining a supportive team where you can learn, build your confidence and develop valuable skills while making a real difference to our customers.

This is a full-time position working 40 hours per week on a flexible roster across Monday to Sunday.


Ō pūkenga | About you


You don’t need to know everything about banking from day one. What’s most important is your ability to connect with people, learn quickly and deliver a great customer experience.

You could be a great fit if you:

  • Enjoy talking to people and building genuine relationships
  • Have experience delivering great service, whether that’s in retail, hospitality, customer service or another people-focused environment
  • Are confident learning new systems, products and digital tools
  • Enjoy asking questions and finding solutions that suit the customer
  • Thrive in a busy, team-focused environment
  • Are motivated to learn, develop and build your career


What’s in it for you?


A Customer Specialist role can be a great starting point for building a career with ASB. You’ll have opportunities to develop your banking knowledge, grow your skills and explore different career pathways across the organisation.

You’ll also have access to:

  • A competitive market salary
  • A broad range of staff banking benefits
  • Life and income protection insurance
  • Professional development and career opportunities
  • A supportive and diverse team environment

At ASB, we’re united as one team, working together to accelerate progress for all New Zealanders.


Me pēhea te tono | How to apply


If you love helping people, enjoy learning and are looking for an opportunity to grow your career, we’d love to hear from you.

For more information, take a look at the attached Position Description and apply online today.

Desired Hard Skills

  • Product Knowledge
  • Customer Service
  • Digital Tools

Desired Soft Skills

  • Communication
  • Teamwork
  • Customer Focus
  • Learning Agility

Benefits & Perks

Culture

  • 🤱 Extended Parental Leave
  • 🏘 Work from Home
  • 🧕 Inclusive Workspace
  • ⚖ Work-Life Balance Support
  • 💸 Payroll Giving
  • 💼 Life Insurance
  • 🧠 Mental Health Workshops
  • 🌿 Wellness Program
  • 📈 Professional Development
  • 🏎 Competitive Salary
  • 🎉 Employee Discounts and Rewards
  • 🎖 Long Service Rewards
  • 🏆 Performance Bonus
  • ⏰ Flexible Work
  • 🍇 Fruit Box
  • ☕ Work Café
  • Wellbeing Support
  • Bereavement Leave
  • Sick Leave
View All
  • 🌈 Rainbow Tick
  • 🌿 Indigenous Rights
  • 💸 Living Wage
  • 🌐 INZ Accredited Employer

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