Receptionist 32 hours a week | Toi Aro, Wellington
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Wellington City Council

Receptionist 32 hours a week | Toi Aro

  • Posted Today
  • On Site
  • Part Time

Wellington

Job Description

Help create a welcoming experience at one of Wellington's creative hubs

At Wellington City Council, we're committed to creating a vibrant, inclusive and connected city. Toi Aro plays an important role in supporting Wellington's creative, cultural and community sectors, providing a welcoming space for artists, performers, organisations and the public to come together.


We're looking for a friendly and customer-focused Receptionist to join our team. This is a varied front-of-house role where you'll be the first point of contact for visitors, tenants, artists and community groups, helping to ensure everyone has a positive experience from the moment they arrive.


Based at 3 Market Lane, this permanent part-time position is working 32 hours a week. The schedule is as follows:

  • Monday: 2.00pm to 8.00pm
  • Tuesday: 4.00pm to 8.00pm
  • Friday: 2.00pm to 8.00pm
  • Saturday: 10.00am to 4.00pm
  • Sunday: 10.00am to 4.00pm


Ngā Taipitopito Tūranga | Role details

Reporting to the Arts Venues Manager, you'll play a key role in the day-to-day operation of Toi Aro, providing exceptional customer service and supporting the smooth running of the facility.


You will:

  • Deliver a welcoming and professional reception service for all visitors.
  • Be the first point of contact for artists, tenants, hirers, community groups and members of the public.
  • Respond to enquiries in person, by phone and via email.
  • Support venue bookings, customer payments and facility administration.
  • Undertake opening and closing procedures, including security and facility checks.
  • Manage access control, contractor sign-ins and visitor information.
  • Process point-of-sale transactions and maintain accurate records.
  • Help maintain a safe, accessible and welcoming environment.
  • Support activities and events taking place within the facility.
  • Work collaboratively with colleagues to ensure excellent customer experiences.


Ngā tohu me ngā wheako | Qualifications and experience

We're seeking someone who genuinely enjoys helping people and who thrives in a busy customer-facing environment.


You'll bring:

  • Experience in reception, customer service, hospitality, visitor services or a similar role.
  • Excellent communication and interpersonal skills.
  • A professional, approachable and positive attitude.
  • Strong administration and computer skills.
  • Good organisational skills and attention to detail.
  • Confidence managing multiple tasks and competing priorities.
  • The ability to work independently and exercise sound judgement.
  • Experience handling cash, payments or point-of-sale systems would be advantageous.
  • An interest in arts, culture, community facilities or public services would be highly regarded.


Most importantly, you'll enjoy working with a diverse range of people and take pride in delivering excellent customer service every day.


Nōu te rourou | What's in it for you

This is a fantastic opportunity to join Wellington City Council and be part of a facility that supports creativity, community connection and city vibrancy.

You'll work with a passionate and supportive team while meeting a diverse range of people and contributing to experiences that make Wellington an exciting place to live, work and visit.

Working for the Council offers you a range of benefits including 5 weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities.

View our Employee Value Proposition Video to see what our employees say about working at WCC.


Diversity:

We want your application to enable you to portray the real you. Skills are gained across many areas of our life, not just formal employment.  If you can demonstrate the skills listed in the advert through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We welcome applications from all people and like our workforce to reflect the diverse communities we serve.


Accessibility Support:

We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing: recruitment@wcc.govt.nz

Applications close 25 October 2026. Please note that we may engage with applicants prior to the vacancy closing and/or close applications ahead of this date so we encourage you to submit your application as soon as possible.


All applications must be submitted online and must have the right to work in New Zealand – we will not accept emailed applications.

All employees must undergo a Criminal Conviction Check, the results of which will be held on your employee file if employed.

If you have questions, please contact Melissa Davey, Manager City Activation, Arts & Economy, melissa.davey@wcc.govt.nz

Desired Hard Skills

  • Administration
  • Communication
  • Customer Service
  • Point-of-Sale
  • Reception

Desired Soft Skills

  • Judgement
  • Interpersonal Skills
  • Time Management
  • Organisational Skills
  • Positive Attitude

Benefits & Perks

Culture

  • 🤱 Extended Parental Leave
  • 🏛 Fully Paid Jury Service
  • 🏘 Work from Home
  • 🧕 Inclusive Workspace
  • ❤ Care and Appreciation
  • 🩺 Health Insurance
  • ⚖ Work-Life Balance Support
  • 🧠 Mental Health Workshops
  • 💚 Counselling Services
  • 💪 Physical Health Workshops
  • 🌿 Wellness Program
  • 🏥 Subsidised Health Insurance
  • 📈 Professional Development
  • 🏎 Competitive Salary
  • 🎉 Employee Discounts and Rewards
  • 🎖 Long Service Rewards
  • 💻 Company Supplied Technology
  • ⏰ Flexible Work
View All
  • 🧠 Neurodiverse
  • 💰 Wage Equality
  • 🏃 Women Leadership
  • 👩 Woman CEO
  • 💸 Living Wage
  • 🤝 Unionisation
  • 🙌 Community Focused
  • 🌐 INZ Accredited Employer
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