Service Leader, Academic Advice and Information, Palmerston North
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Te Kunenga ki Pūrehuroa Massey University

Service Leader, Academic Advice and Information

  • Posted 1mo ago
  • On Site
  • Full Time

$71.27  -  $101.33 k/mo

Milson, Palmerston North

Job Description

Service Leader Academic Advice and Information

Student Achievement | Massey University

Fixed term full time (1 FTE) ending 30 July 2027

Location – Manawatū Campus

Salary band - $71,274 - $101,329


Massey University is seeking a skilled and values-driven Service Leader, Academic Advice and Information, to lead a high-performing advisory team on its Manawatū campus. This pivotal role is ideal for a collaborative leader who excels at developing people, fostering strong service cultures, and using data and insights to drive improvements for students.


About the role

As Service Leader, you will lead a team delivering high-quality, responsive academic advice and information services to prospective and current students. Working closely with the Associate Director Student Achievement and Service Leaders across campuses, you will ensure services are consistent, compliant, and aligned with university priorities. The role centres on people leadership and service performance, supporting team capability and wellbeing, leading through change, and using service data to inform planning and continuous improvement.


Key responsibilities

  • Lead, coach, and develop Academic Advisors and Student Services Liaison Advisors
  • Build an inclusive, supportive, and high-performing team culture focused on wellbeing and
  • service excellence
  • Monitor service performance and use data to drive improvement and accountability
  • Ensure students receive accurate, timely academic advice and effective referral pathways
  • Collaborate with Service Leaders and key university stakeholders across campuses
  • Support service planning, process improvement, and operational governance.


What we are looking for

We are looking for a confident and collaborative people leader who brings:

  • Relevant tertiary qualification (bachelor’s degree or higher)
  • 5 years minimum proven leadership and management experience within a complex environment
  • Strong coaching, performance leadership and people management capability
  • Experience using data and insights to improve services and outcomes
  • Knowledge of academic advising or student services (tertiary education preferred)
  • Excellent stakeholder engagement and communication skills demonstrated commitment to equity, accessibility, and inclusive practice, including Te
  • Tiriti o Waitangi


Why Massey University?

Massey is proudly Tiriti-led and committed to enabling students to achieve, connect, and

thrive. You’ll join a values-driven organisation focused on service excellence, collaboration,

and continuous improvement.


Application details

To apply, please submit your CV and a cover letter outlining your leadership approach,

experience developing teams, and how you use data and insight to improve service outcomes.


Massey University is committed to being an inclusive employer and encourages applications


from candidates who can contribute to a diverse and values-driven workforce.

If you have any queries regarding the position or application process, please reach out to Paul Fenton, Association Director Student Achievement at P.Fenton@massey.ac.nz. Please note that CVs and cover letters should not be sent to this email address with applications only being accepted through the official Massey vacancies portal.

The employment setting will involve work with people across the lifespan and applicants will be required to comply with the requirements of the Vulnerable Children Act 2014 and the Vulnerable Children (Requirements for Safety Checks of Children’s Workers) Regulations 2015


Applications close Tuesday 01 September 2026, 11.00pm.

Desired Hard Skills

  • Clinical Teaching
  • Diagnostic Imaging
  • Internal Medicine
  • Surgical Procedures
  • Veterinary Medicine

Desired Soft Skills

  • Time Management
  • Coordination
  • Communication
  • Leadership

Benefits & Perks

Culture

  • 🏘 Work from Home
  • 🧕 Inclusive Workspace
  • ❤ Care and Appreciation
  • 📈 Professional Development
  • 🏎 Competitive Salary
  • 🎉 Employee Discounts and Rewards
  • ⏰ Flexible Work
  • ☕ Work Café
View All
  • 🌈 Rainbow Tick
  • 🧠 Neurodiverse
  • 💰 Wage Equality
  • 🏃 Women Leadership
  • 🤝 Unionisation
  • 🌐 INZ Accredited Employer
View All

Job Schedule

  • Shift Work

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