Customer Care Manager, Christchurch
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Bargain Chemist

Customer Care Manager

  • Posted Today
  • On Site
  • Full Time, Part Time

Christchurch

Job Description

Lovesolving problems and making customers' day? This one's for you.

Aboutus

Bargain Chemist is a 100% Kiwi-owned,pharmacist-led discount pharmacy chain. We're on a mission to be New Zealand'scheapest chemist, with free prescriptions, great service and a big range, instore, online and through our app. Our promise is simple: Saving New Zealandersevery day.


Aboutthe role

As our Customer Care Manager, you'll be thevoice of Bargain Chemist for every customer who calls, emails or messages us.Based at our Northwood Dark Store, this hands-on, solo role owns every enquiryfrom first contact to resolution, and you'll have real scope to shape how we docustomer care.


You'll:

  • Answer customer calls, emailsand social media messages within agreed response times
  • Resolve enquiries on orders,deliveries, returns, refunds, pricing and promotions
  • Manage tickets in Freshdesk andkeep every enquiry owned, tracked and closed
  • Work daily with our onlinefulfilment stores to fix order issues fast
  • Apply clear, consistentgoodwill and escalation processes
  • Route enquiries to the rightteam, from pharmacists to Support Office
  • Spot trends and share insightsthat improve the customer experience


Aboutyou

  • 3+ years in customer service orcustomer care, ideally in retail, ecommerce or pharmacy
  • Warm, clear and professionalcommunicator, on the phone and in writing
  • Calm and solutions-focused,even with tricky conversations
  • Highly organised and confidentjuggling multiple channels
  • Experience with Freshdesk orsimilar ticketing systems (Shopify a plus)
  • A self-starter who loves owningproblems to the finish


What'sin it for you

  • A permanent role with 30 hoursper week
  • The chance to shape customercare for a growing Kiwi brand
  • A supportive team that'spassionate about saving New Zealanders every day


Howto apply

If this sounds like you, hit Apply and sendus your CV and a short cover letter telling us why you'd be great at making ourcustomers' day.

Desired Hard Skills

  • Ticketing Systems
  • Customer Service
  • Multi-channel Communication

Desired Soft Skills

  • Problem Solving
  • Communication
  • Organisation
  • Self-starter

Culture

  • 🌐 INZ Accredited Employer

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