Duty Manager - Strata Lounge, Auckland Airport

• Permanent role with 32 guaranteed hours per week
• Lead a team delivering memorable premium lounge experiences
• Grow your hospitality leadership career with training and development

He angitūtanga / The opportunity:

We are looking for an experienced and customer-focused Duty Manager - Lounge to join our team at Strata Lounge, Auckland Airport.

This is a permanent position with 32 guaranteed hours per week.

In this hands-on leadership role, you will support the Lounge Manager with the day-to-day operation of the lounge, leading the team to deliver warm, professional and memorable customer experiences. You will coordinate service, support team performance and maintain high standards across food and beverage, presentation, food safety, responsible alcohol service and health and safety.

You will lead by example, solve service challenges as they arise and create an environment where the team can consistently deliver exceptional Kiwi hospitality.

Ko o kawenga / Your responsibilities:

• Lead and supervise the lounge team, allocating tasks, coordinating breaks and providing hands-on support during service.
• Champion high service standards and proactively create memorable experiences for lounge customers.
• Oversee food and beverage service, buffet presentation, espresso coffee and responsible alcohol service.
• Support team training, coaching and performance while identifying opportunities to improve service and operational efficiency.
• Maintain high standards across food safety, Safe Food Pro, stock control, cleaning, maintenance and health and safety compliance.

He kōrero mōu / About you:

• Previous experience in a similar hospitality leadership or supervisory role.
• Strong leadership, communication and customer service skills, with the ability to remain calm and solutions-focused under pressure.
• A current Duty Manager’s/General Manager’s Certificate or equivalent, including LCQ requirements.
• Confidence using Microsoft applications, with strong organisation and written communication skills.
• A flexible and reliable approach, with the ability to meet Police and AVSEC clearance requirements.
• Experience in a premium lounge or four or five-star hotel environment would be advantageous.

Nga painga / Benefits & Perks:

• Comprehensive Training & Development: Access to online learning programs, apprenticeships, and NZQA qualifications to support your career growth.
• Formal Career Paths: We offer formal career paths to help you achieve your professional goals.
• Rewards & Recognition: Celebrate your achievements with our Star Awards, Service Awards, and annual performance bonuses.
• Health & Safety Focus: A commitment to providing a safe and healthy work environment, prioritizing the well-being of employees and customers.
• Corporate & Retail Discounts: Enjoy exclusive discounts on health insurance, gym memberships, optometry services, and more.
• Site-Specific Benefits: Depending on the site, tailored perks such as free uniforms, on-site parking, subsidized accommodation, and access to amenities like gyms and pools are available.

Please visit our Benefits page for a comprehensive list of our benefits.

Mo matou / About us:

• We are New Zealand's leading and largest food and support services provider across multiple industries.
• Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, ESS and Rapport manage these industry sectors.
• We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.
• We are committed to reflecting the diversity of our customers, suppliers, and colleagues. We also prioritise sustainability in everything we do, ensuring an inclusive and equitable environment for all.

Successful candidates will be able to pass pre-employment and airport security checks satisfactorily.

Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click ‘Apply’ Now!

For any recruitment queries, please contact the Compass Group Recruitment Team at recruitment@compass-group.co.nz.

Creating meaningful and lasting connections with every experience.