Customer Service Officer - Multiskilled, Kaikohe
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Te Kaunihera o Te Hiku o te Ika - Far North District Council

Customer Service Officer - Multiskilled

  • Posted Today
  • Hybrid
  • Part Time

$60.89  -  $67.65 k/yr

Kaikohe

Job Description

Permanent Part-Time


Are you passionate about delivering exceptional customer service and making a positive difference in your community? We're looking for a motivated and customer-focused Customer Services Officer to join our 24-hour Contact Centre team.


This role is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced environment where no two days are the same.


Te Wero – The Challenge

As a Customer Services Officer, you will be the first point of contact for customers, providing professional and responsive support across a range of enquiries. Whether assisting customers over the phone, responding to online requests, or directing enquiries to the right team, you'll play an important role in ensuring every customer receives a positive experience.


Key responsibilities include:


  • Providing exceptional customer service through multiple channels.
  • Responding to customer enquiries in a professional and timely manner.
  • Recording and updating information accurately in Council systems.
  • Resolving enquiries at first point of contact wherever possible.
  • Building positive relationships with customers and colleagues.
  • Contributing to a collaborative and supportive Contact Centre team environment.


I ā koe - About You

To be successful in this role, you'll bring:


  • Outstanding customer service skills and a genuine desire to help others.
  • Excellent verbal and written communication skills.
  • Strong computer and data-entry skills.
  • The ability to remain calm and professional in a busy environment.
  • Sound problem-solving and organisational skills.
  • A positive attitude and willingness to learn.
  • Previous contact centre, customer service experience would be advantageous.


Hours of Work - 26 hours per week


This is a permanent part-time position with the following roster (A 30-minute unpaid lunch break applies each shift)


  • Friday: 8:30am - 3:00pm
  • Saturday: 8:30am - 3:00pm
  • Sunday: 8:30am - 3:00pm
  • Monday: 8:30am - 5:00pm


Tā mātou āroha – What We Offer

Far North District Council are proud of our diverse workforce and are committed to maintaining an inclusive workplace where everyone feels valued and respected. We are a progressive and growing council filled with like-minded people who love what they do and are committed to providing superior services to residents and their community.


You will be given all the tools of the trade to hit the ground running.


  • Learning & Development plan to ensure your ongoing growth and success within the organisation.
  • The salary for this position is Grade 10 within Council's salary structure (Band: $60,889 to $67,654 pro rata per annum) dependent on qualifications and experience, plus Kiwi Saver.
  • We operate a “Business First” approach with flexible/hybrid options.
  • Free $100,000 life insurance scheme (conditions apply).
  • Free Will package, so that if the unexpected happens your family is supported.


We are committed to an inclusive recruitment process that supports access needs to ensure every applicant can participate fully and confidently. This is in line with our Accessibility Policy, supports the Te Tai Tokerau Regional Accessibility Strategy, and upholds the values of mana tangata, manaakitanga, mahi tahi, whanaungatanga and āhurutanga. Please let us know if you have any accessibility needs when making your application.


Creating Great Places, Supporting our People


Please note that advertising campaigns may close earlier than the stated date.

Desired Hard Skills

  • Administration
  • Contact Centre
  • Customer Support
  • Data Entry
  • Transaction Processing

Desired Soft Skills

  • Adaptability
  • Communication
  • Empathy
  • Organisation
  • Problem-Solving

Benefits & Perks

Culture

  • 🤱 Extended Parental Leave
  • 🏛 Fully Paid Jury Service
  • 🏘 Work from Home
  • 🧕 Inclusive Workspace
  • ❤ Care and Appreciation
  • 💼 Life Insurance
  • 🧠 Mental Health Workshops
  • 💚 Counselling Services
  • 🏎 Competitive Salary
  • 🎉 Employee Discounts and Rewards
  • 🎖 Long Service Rewards
  • ⏰ Flexible Work
View All
  • 📚 Cultural Competency Training
  • 💡 Internal Mentoring
  • 🙌 Community Focused
  • 🌐 INZ Accredited Employer

Job Schedule

  • Monday to Friday

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