Contracts and Licence Transition Analyst, Turitea
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Te Kunenga ki Pūrehuroa Massey University

Contracts and Licence Transition Analyst

  • Posted 1w ago
  • On Site
  • Full Time

Massey University, Turitea

Job Description

Position Purpose:

The Planning, Governance and Resource Management practice is responsible for coordinating financial and resource planning across the department, providing management and governance reporting, overseeing IT-specific vendor/supplier engagement and contracts, supporting IT licence management, and coordinating IT asset

management.


The Senior Analyst – Software Asset Management is responsible for the operational oversight and lifecycle management of related agreements and Software Asset Management (SAM) processes. The purpose of this role is to ensure all University ICT agreements and the products and services they deliver are managed effectively to ensure compliance and performance, meet service requirements, reduce costs and maximise value of investments.


The Senior Analyst – Software Asset Management applies tools and techniques to manage and report on the software assets and licenses in use across the University.


They will manage the lifecycle of software assets and ensure software is licenced appropriately to meet demand whist managing costs. The Senior Analyst – Software Asset Management will respond to requests from end users relating to software assets and agreements and will act as a regular contact with suppliers to and assist with resolution of

supply and contract issues.


Department: Information Technology Services

Location: Palmerston North

Reports to: Practice Lead, Planning, Governance & Resource Management

Responsible for: None

Delegations: None

Job Title: P&C will add


Key relationships:

Internal

  • CIO
  • ITS Leadership Team
  • Heads of Schools/Institutes in
  • Colleges and Departments
  • TNE Office
  • Finance
  • Governance and Risk


External

  • IT Service Providers/Vendors
  • Advisory and Service Partners
  • IT leaders at other Universities
  • Corporate Partners (including local
  • and central government)
  • Institutional Partners
  • Key Stakeholders as required


Massey University:

We are a world-leading university in many academic disciplines and fields of research. Our point of difference is research that is connected to community and industry. Our researchers are developing expertise and skills to advance human knowledge and understanding. Working together across disciplines and locations, we solve national and global problems through fundamental, applied and interdisciplinary research, while

culturally and artistically enriching our world.


We are deeply committed to being a Te Tiriti-led university, demonstrating authentic leadership in contemporary Aotearoa New Zealand as we uphold Te Tiriti o Waitangi, the founding document of our nation, and its principles through our practice. We embrace this not just as an obligation but as a real opportunity for the nation and its people.


Our educators are preparing a new generation of global leaders. Our students are diverse and are attracted to Massey because they want to achieve their personal goals or make their mark in the world. They experience world-class learning that recognises their intellectual and cultural strengths, expands their horizons and prepares them to

contribute to a rapidly transforming world with skills, critical and creative thinking and leadership.


We will be renowned for our passion and caring attitude. All Massey campuses will be innovation ecosystems, acting as magnets for smart enterprises. Wherever we are, we will operate in partnerships founded on respect, trust and mutual benefit. Massey is not only defined by what we do, but by how we do it.


About this area

Key to the success of the institution, ITS is responsible for the provision, maintenance and support of information and communication technology at Massey University.


Massey core capabilities

At Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles through our practice, we:

  • Demonstrate awareness of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand society.
  • Understand the relevance of Te Tiriti o Waitangi in relation to the work of the University and the people we serve.
  • Embracing Te Reo in relevant and practical ways in our workplace interactions and engagement with external stakeholders, giving expression to Tikanga Māori and protocols that demonstrates that we respect and value Māori conventions in appropriate settings.


At Massey we work together with mutual respect and caring. we:

  • Act with integrity and trustworthiness and give credit to others for the work they do.
  • Work cooperatively and inter-dependently to foster and promote the One University approach.
  • Share knowledge and communicate professionally with courtesy and mutual respect.
  • Are ethical in all transactions, working within the parameters of our policies and procedures.
  • Are direct, truthful and maintain confidentiality.
  • Seek to understand and appreciate our differences.
  • Are ethical in all transactions, working within the parameters of our policies and procedures.
  • Are direct, truthful and maintain confidentiality.
  • Seek to understand and appreciate our differences.
  • Keep ourselves and others safe; work together to embrace with the University's health, safety and wellbeing policies, procedures and programmes; display commitment by actively supporting all safety and wellbeing initiatives: and by actively engaging in health and safety improvement opportunities.


At Massey we are future-focused, results- oriented and strive for excellence. we:

  • Take ownership and responsibility for delivering results to support achievement of University objectives.
  • Provide the best quality services to our customers (internal and external) ensuring our
  • students/ stakeholders are at the heart of everything we do.
  • Deliver or support world-class research, teaching and learning and citizenship.
  • Take personal responsibility for our performance, take pride in doing our job well, and commit to ongoing personal and professional development.
  • Are motivated and create a positive working environment where our values are reinforced.
  • Anticipate and respond with agility and resilience to the changing needs of the University and the communities we serve.
  • Seek ways to improve our services to deliver in an efficient and effective way.
  • Embrace technology and apply this innovatively to better meet the needs of those we serve.
  • Challenge ourselves to reach our potential and help bring out the best in others.
  • Understand how what we do contributes to the objectives of the University


Accountabilities

Supplier Management (SUPP) Level 4 Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs,

efficiencies and service quality.


  • Collects supplier performance data and investigates problems.
  • Monitors and reports on supplier performance, customer satisfaction, adherence to security requirements and market intelligence.
  • Validates that suppliers' performance is in accordance with contract terms.
  • Engages proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance.
  • Implements supplier management-related service improvement initiatives and programmes.


Asset Management (ASMG) Level 4

  • Controls assets in one or more significant areas ensuring that administration of full life cycle of assets is carried out.


Managing the full life cycle of assets from acquisition, operation, maintenance to disposal.

  • Produces and analyses registers and histories of authorised assets and verifies that all these assets are in a known state and location.
  • Acts to highlight and resolve potential instances of unauthorised assets.


Contract Management (ITCM) Level 4 Managing and controlling the operation of formal

contracts for the supply of products and services.

  • Sources and collects contract performance data (such as pricing and supply chain costs), and monitors performance against key performance indicators.
  • Monitors progress against business objectives specified in the business case.
  • Proactively manages risk and reward mechanisms in the contract.
  • Identifies and reports under-performance and develops opportunities for improvement.
  • Monitors compliance with terms and conditions and takes appropriate steps to address non-compliance.
  • Identifies where change is required, and plans for variations.
  • Ensures, in consultation with stakeholders, that change management protocols are implemented.


Customer Service Support (CSMG) Level 3 Managing and operating customer service or service desk functions.

  • Acts as the routine contact point, receiving and handling requests for support.
  • Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
  • Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
  • Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues
  • Contributes to creation of support documentation.


Qualifications and Experience

Qualifications:

  • A tertiary qualification in an IT or Business Management subject, or equivalent extensive industry experience.
  • Industry recognised certification in IT Service Management at a foundation or higher level.


Experience:

  • Minimum 3 years experience in an IT or IT-related position with experience in software asset and license management.
  • Familiarity with tools and practices that support Software Asset Management.


Capabilities - Behaviour Autonomy Level 4 Essential

  • Works under general direction within a clear framework of accountability.
  • Exercises substantial personal responsibility and autonomy.
  • Uses substantial discretion in identifying and responding to complex issues and assignments as they relate to the deliverable/scope of work.
  • Escalates when issues fall outside their framework of accountability.
  • Plans, schedules and monitors work to meet given objectives and processes to time and quality targets.


Influence Level 3 Essential

  • Interacts with and influences colleagues.
  • May oversee others or make decisions which impact routine work assigned to individuals or stages of projects.
  • Has working level contact with customers, suppliers and partners.
  • Understands and collaborates on the analysis of user/customer needs and represents this in their work.
  • Contributes fully to the work of teams by appreciating how own role relates to other roles.


Complexity Level 4

Essential

  • Work includes a broad range of complex technical or professional activities, in a variety of contexts.
  • Investigates, defines and resolves complex issues.
  • Applies, facilitates and develops creative thinking concepts or finds innovative ways to approach a deliverable.


Business Skills Level 4

Essential

  • Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences when engaging with colleagues, users/customers, suppliers and partners.
  • Selects appropriately from, and assesses the impact of change to applicable standards, methods, tools, applications and processes relevant to own specialism.
  • Demonstrates an awareness of risk and takes an analytical approach to work.
  • Maximises the capabilities of applications for their role and evaluates and supports the use of new technologies and digital tools.
  • Contributes specialist expertise to requirements definition in support of proposals.
  • Shares knowledge and experience in own specialism to help others.
  • Learning and professional development — maintains an awareness of developing practices and their application and takes responsibility for driving own development. Takes the initiative in identifying and negotiating their own and supporting team members' appropriate development opportunities. Contributes to the development of others.
  • Security, privacy and ethics — fully understands the importance and application to own work and the operation of the organisation.
  • Engages or works with specialists as necessary.


Knowledge Level 4

Essential

  • Has a thorough understanding of recognised generic industry bodies of knowledge and specialist bodies of knowledge as necessary.
  • Has gained a thorough knowledge of the domain of the organisation.
  • Is able to apply the knowledge effectively in unfamiliar situations and actively maintains own knowledge and shares with others.
  • Rapidly absorbs and critically assesses new information and applies it effectively.


Capabilities - Technical

Quality Assurance (QUAS) Level 3

Essential

  • Contributes to the collection of evidence and the conduct of formal audits or reviews of activities.
  • Examines records for evidence that appropriate testing and other quality control activities have taken place.
  • Determines compliance with organisational directives, standards and procedures and identifies non-compliances, non-conformances and abnormal occurrences.


Methods and Tools

(METL) Level 3

Essential

  • Provides support on the use of existing methods and tools.
  • Configures methods and tools within a known context.
  • Creates and updates the documentation of methods and tools.


Sourcing (SORC) Level 2

Essential

  • Assists in the preparation of pre-qualification questionnaires and tender invitations in response to business cases.
  • Assembles relevant information for tenders.
  • Produces detailed evaluation criteria for simple tender criteria.
  • Assists in the evaluation of tenders.


Pre-employment checks

Essential

  • Requirement to pass a Criminal and Traffic Convictions (Security) Check performed by the Ministry of Justice.
  • Requirement to pass a Credit History and No Asset Procedure (NAP)
  • Credit History Check performed by Equifax.
  • Requirement to pass a Qualifications Validation Check.

Desired Hard Skills

  • Data Collection
  • Data Processing
  • Health & Research
  • MS Office

Desired Soft Skills

  • Coordination
  • Communication
  • Time Management

Culture

  • 🌈 Rainbow Tick
  • 🧠 Neurodiverse
  • 💰 Wage Equality
  • 🏃 Women Leadership
  • 🤝 Unionisation
  • 🌐 INZ Accredited Employer
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Job Schedule

  • Monday to Friday

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