Service Experience Host | Wellington CBD

• Permanent role with 40 guaranteed hours per week
• Create memorable five-star experiences for clients and guests
• Grow your hospitality career in a premium corporate environment

He angitūtanga / The opportunity:

We are looking for a polished and customer-focused Service Experience Host to join our team at ANZ Centre, Wellington .

This is a permanent position with 40 guaranteed hours per week .

In this hands-on role, you will create an outstanding experience for clients and guests from the moment they arrive. You will provide warm, professional hospitality, anticipate guest needs and support food and beverage, events, meeting spaces and wider business services.

You will work closely with colleagues, contractors and service providers to ensure every interaction is seamless, professional and memorable while continuously looking for ways to enhance the overall guest experience.

Ko o kawenga / Your responsibilities:

• Deliver warm, professional and attentive hospitality, creating a memorable experience for every client and guest.
• Support food and beverage services, including event and catering setups, espresso coffee preparation, service and pack-down.
• Maintain meeting rooms, dining areas and guest spaces to consistently high presentation standards.
• Assist visitors with enquiries, building information and basic technology requirements while providing timely updates and support.
• Liaise with colleagues, contractors and service providers to coordinate guest requirements and ensure smooth service delivery.

He kōrero mōu / About you:

• A strong customer service background with a genuine focus on enhancing the guest experience.
• Excellent verbal and written communication skills with a professional and confident approach.
• Strong organisation and time-management skills, with the ability to manage multiple priorities.
• Good computer literacy, including confidence using Microsoft Office, Outlook and booking or phone systems.
• A flexible, proactive and team-focused approach, with strong attention to detail and the confidence to take ownership of tasks.
• Previous experience delivering five-star customer service , floor management or audio-visual support would be advantageous.

Nga painga / Benefits & Perks:

• Comprehensive Training & Development: Access to online learning programs, apprenticeships, and NZQA qualifications to support your career growth.
• Formal Career Paths: We offer formal career paths to help you achieve your professional goals.
• Rewards & Recognition: Celebrate your achievements with our Star Awards, Service Awards, and annual performance bonuses.
• Health & Safety Focus: A commitment to providing a safe and healthy work environment, prioritizing the well-being of employees and customers.
• Corporate & Retail Discounts: Enjoy exclusive discounts on health insurance, gym memberships, optometry services, and more.
• Site-Specific Benefits: Depending on the site, tailored perks such as free uniforms, on-site parking, subsidized accommodation, and access to amenities like gyms and pools are available.

Please visit our Benefits page for a comprehensive list of our benefits.

Mo matou / About us:

• We are New Zealand's leading and largest food and support services provider across multiple industries.
• Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, ESS and Rapport manage these industry sectors.
• We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.
• We are committed to reflecting the diversity of our customers, suppliers, and colleagues. We also prioritise sustainability in everything we do, ensuring an inclusive and equitable environment for all.

Successful candidates will be able to pass pre-employment checks satisfactorily.

Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click ‘Apply’ Now!

For any recruitment queries, please contact the Compass Group Recruitment Team at recruitment@compass-group.co.nz .

Creating meaningful and lasting connections with every experience.