Client Support, Auckland
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Robert Half

Client Support

  • Posted Today
  • Hybrid
  • Full Time

$65  -  $70 k/yr

Auckland

Job Description

The Company

We've partnered with a forward-thinking, tech-driven organisation seeking passionate professionals who are committed to delivering outstanding customer service across Aotearoa. As part of a team that truly prioritises user experience, you'll play a key role in ensuring seamless system performance while providing timely, high-quality support to end users.


The Role

Reporting to the Client Support Team Lead, this role is ideal for someone who is passionate about delivering exceptional customer service, works proactively, and thrives as part of a team. You'll be joining a fast-paced environment where adaptability and a flexible, can-do attitude are key to success.

  • Record, create and maintain client interactions
  • Create client accounts and applicable documentation
  • Ability to learn and adapt to new systems and processes
  • Manage and resolve cases in an effective and timely manner, escalating where appropriate
  • Effectively manage the end-to-end client subscription process
  • Ability to problem solve through multiple internal platforms including but not limited to API Logs, CRM, ad-manager
  • Manage case load effectively, including management of emails and calls
  • Create and maintain records of customer interactions, process customer accounts and applicable documentation
  • Utilise technology and systems to handle high call volumes

Your Profile

  • Using technology and systems to manage high call volumes
  • 2+ years' experience within a customer service role
  • Technical savviness to learn new systems fast
  • Experience supporting SaaS customers previously highly advantageous

Apply Today

Please send your resume by clicking on the apply button.


Reference Number: 06900-0013532416

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.co.nz/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Culture

  • 🌈 Rainbow Tick
  • 📚 Cultural Competency Training
  • 🌿 Indigenous Rights
  • 🧠 Neurodiverse
  • 🏃 Women Leadership
  • 🌏 Sustainability Policy
  • 🤲 Volunteering
  • 💝 Charitable
  • 🙌 Community Focused
  • 🌐 INZ Accredited Employer
View All

Job Schedule

  • Monday to Friday

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