Aftersales Advisor, Auckland
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Automotive Employment

Aftersales Advisor

  • Posted 1w ago
  • Hybrid
  • Full Time

Auckland

Job Description

Job reference - 1659694


  • Automotive aftersales experience required
  • Competitive remuneration
  • Franchise dealership group representing a leading vehicle brand


Access 34 years of our client relationships and connections and find your next job. New Zealand's leaders in motor industry recruitment since 1991.


We are seeking a customer-focused and highly organised Aftersales Advisor to join this dealership team. This hybrid role is ideal for someone with strong automotive knowledge who enjoys variety, combining front-line service advising with hands-on parts support.


You will act as a key link between customers, technicians, and the parts department, ensuring a seamless service experience while supporting efficient workshop operations.


Key responsibilities:


Service Advisor


  • Greet customers and manage vehicle service bookings from drop-off through to completion
  • Prepare accurate service estimates and explain repairs, maintenance, and warranty work
  • Liaise with technicians to interpret repair requirements and communicate progress to customers
  • Obtain customer approvals for additional work and manage expectations around timeframes and costs
  • Invoice completed jobs and ensure accurate documentation
  • Handle customer enquiries, concerns, and follow-ups professionally
  • Promote service offerings, maintenance plans, and manufacturer recommendations


Parts Advisor


  • Identify and supply correct parts to technicians and service customers
  • Use electronic parts catalogues and dealership DMS systems accurately
  • Order parts from manufacturers and suppliers, managing backorders and ETA's
  • Receive, check, and process incoming stock and returns
  • Maintain parts inventory accuracy and assist with stock control and stocktakes
  • Prepare parts quotes and process counter and workshop sales
  • Support workshop efficiency by ensuring parts availability and timely supply


Skills and experience


  • Previous experience as a Service Advisor and/or Parts Advisor within an automotive dealership
  • Strong understanding of vehicle components, servicing, and repair processes
  • Experience using dealership management systems and electronic parts catalogues
  • Excellent customer service and communication skills
  • High attention to detail and strong organisational abilities
  • Ability to multitask and prioritise in a fast-paced dealership environment
  • Current full driver's licence


You should be professional, reliable, and calm under pressure, with strong problem-solving skills. Other preferred attributes include team-oriented, customer-focused, and committed to quality and accuracy."


What's on offer


  • Competitive remuneration package
  • Ongoing manufacturer and in-house training
  • Career development opportunities within a reputable dealership group
  • Supportive team environment and modern facilities


How to apply


Applications from those wanting to relocate from elsewhere within NZ are welcome.


Click APPLY NOW to submit your CV. For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion via email or phone during NZ business hours: +64 9 271 3200.


To view further vacancies, visit the job board on our website https://www.automotiveemployment.co.nz/jobs

Desired Hard Skills

  • Inventory Control
  • Customer Service
  • Dealership Management Systems
  • Parts Management
  • Service Advising

Desired Soft Skills

  • Problem Solving
  • Communication
  • Teamwork
  • Multitasking
  • Organisational Skills

Benefits & Perks

  • 📈 Professional Development
  • 🏎 Competitive Salary

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