Service Delivery Specialist, Wellington
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Wellington City Council

Service Delivery Specialist

  • Posted Today
  • On Site
  • Full Time

Wellington

Job Description

Kia mahi ngātahi mō Pōneke mō tōna āpōpō | Working together for Wellington's future.

Our Service Delivery team plays an important role in ensuring Wellington City Council and our Council Controlled Organisations have reliable, effective and customer-focused technology services.


As an ICT Service Delivery professional, you’ll help manage the delivery and continuous improvement of ICT services across Council. You’ll work across service management, incident and problem resolution, service performance, vendor relationships and customer experience, helping ensure our technology services meet the needs of our people and the communities we serve.

You’ll also provide service delivery expertise across our enterprise applications and support the financial administration of ICT services and other Digital & Technology teams as required.


This is a role where you’ll work across a broad range of stakeholders and service providers, helping connect the needs of the business with the technology services that support them.


Āu ake mahi | What you’ll do

  • Manage service-related issues, problems and improvements, helping ensure effective and timely resolution.
  • Support the management and resolution of incidents and service requests across the organisation.
  • Apply and promote Service Management processes and practices to support consistent and effective service delivery.
  • Monitor and report on service levels, performance and other relevant service data.
  • Identify opportunities to improve services, processes and the customer experience.
  • Contribute to and support the delivery of continuous improvement initiatives.
  • Build effective relationships with vendors, suppliers, partners and internal customers to support quality service delivery.
  • Work with service providers to optimise, automate and enhance technology services.
  • Act as an assigned engagement and service delivery lead for relevant services and stakeholders.
  • Support the financial administration of ICT services and provide financial administration support to other Digital & Technology teams as required.
  • Contribute to a positive customer experience and champion service excellence across Digital & Technology.


Ngā tohu me ngā wheako | Qualifications and experience

We’re looking for someone who brings a strong service delivery mindset and can build trusted relationships across a complex organisation.


You’ll bring:

  • Relevant tertiary qualification and/or equivalent relevant experience.
  • Proven experience in a similar ICT service management or service delivery role.
  • Strong knowledge and understanding of service management practices and processes.
  • A demonstrated commitment to service delivery and improving the customer experience.
  • Strong problem-solving skills and the ability to work through complex issues in a structured way.
  • Good organisational skills and the ability to manage competing priorities.
  • The ability to build effective working relationships with a range of business stakeholders, vendors and service providers.
  • Resilience and the ability to remain effective when working under pressure.
  • Strong communication skills, with the ability to translate service and technology issues into clear information for different audiences.


You’ll also have a commitment to working in a way that reflects Te Tiriti o Waitangi and supports our commitment to partnership, participation and protection.


Nōu te rourou | What's in it for you

Working for the Council offers you a range of benefits including 5 weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities.

View our Employee Value Proposition Video to see what our employees say about working at WCC.


Applications close 18 october 2026. All applications must be submitted online and must have the right to work in New Zealand – we will not accept emailed applications.


Pre-employment Checks: All employees must undergo a Criminal Conviction Check prior to employment.


Diversity:

We want your application to enable you to portray the real you. Skills are gained across many areas of our life, not just formal employment. If you can demonstrate the skills listed in the advert through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We welcome applications from all people and like our workforce to reflect the diverse communities we serve.


Accessibility Support:

We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing: recruitment@wcc.govt.nz

Desired Hard Skills

  • Financial Administration
  • Incident Resolution
  • Problem Solving
  • Service Management

Desired Soft Skills

  • Communication
  • Organisational Skills
  • Relationship Building
  • Resilience

Benefits & Perks

Culture

  • 🤱 Extended Parental Leave
  • 🏛 Fully Paid Jury Service
  • 🏘 Work from Home
  • 🧕 Inclusive Workspace
  • ❤ Care and Appreciation
  • ⚖ Work-Life Balance Support
  • 🧠 Mental Health Workshops
  • 💚 Counselling Services
  • 💪 Physical Health Workshops
  • 🌿 Wellness Program
  • 🏥 Subsidised Health Insurance
  • 📈 Professional Development
  • 🏎 Competitive Salary
  • 🎉 Employee Discounts and Rewards
  • 🎖 Long Service Rewards
  • 💻 Company Supplied Technology
  • ⏰ Flexible Work
View All
  • 🧠 Neurodiverse
  • 💰 Wage Equality
  • 🏃 Women Leadership
  • 👩 Woman CEO
  • 💸 Living Wage
  • 🤝 Unionisation
  • 🙌 Community Focused
  • 🌐 INZ Accredited Employer
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