After Sales Manager (Service, Parts and Tyres), Auckland
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Hiring for Hobsonville Toyota

After Sales Manager (Service, Parts and Tyres)

  • Posted Today
  • On Site
  • Full Time

Hobsonville, Auckland

Job Description

$120k OTE + full personal use of company car



Please Quote Reference Number 18784


  • Commitment to helping you be an incredible leader
  • The security of a worldwide brand known for quality & reliability
  • Take your career to the next level: exciting, supportive & growth minded company


About us


Join Hobsonville Toyota and lead the team responsible for delivering a great service experience.


We're part of a group with Toyota sites across North Shore and West Auckland, and we're proud of the people and care behind our work.


Toyota is the leading automotive brand in New Zealand, and we are focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all. We're so proud to represent this special and reliable brand.


About the role


This role is all about ensuring the seamless and high performing operation of our Hobsonville Toyota business.


You'll do this by creating an excellent employee experience for your team, proactively and reactively pivoting and engaging with the financial performance of the units, creating an excellent experience for your customers and making operational decisions to the department excels with Toyota New Zealand's standards.


You are the key connection between the workshops and the front office, to ensure everything succeeds, and so while there is a real strategic element to your role, and you're also here to be hands-on and support the team with technical work as and when required.


In return for your hard work, we commit:


  • Investment in your career! We are passionate about supporting our people and what they want to get out of their career.
  • Work perks: car, discounts - servicing, parts, etc, wellbeing and social events throughout the year, competitive pay, long service rewards and a partnership with Boost.
  • A leader trained in being a leader - we are so proud of this.


To be considered for this role, you must have these skills and experience:


  • At least three years' experience as an After Sales or Service Manager in an automotive workshop or dealership
  • Experienced in leading a team of people with proven success in:
  • - Their development goals being achieved
  • - Coaching conversations and results
  • - Setting standards, and holding people to account
  • - Fostering a high performing team culture
  • - Performance improvement
  • Leading a department through change
  • Successfully developing and implementing new processes to increase efficiency and profitability - and implementing/embedding the same
  • Leading a department that has achieved its financial and operational requirements (and you must have financial understanding, acumen and literacy)
  • Excellent customer service skills
  • Sound knowledge of vehicle servicing, repair processes, warranty procedures and workplace safety.
  • A full driver's license and the legal right to work in New Zealand


If you're ready to lead a service team and make a difference for customers and colleagues, send us your CV and a brief cover letter outlining your Service Manager experience.



Please Quote Reference Number 18784

Desired Hard Skills

  • Automotive Management
  • Financial Management
  • Process Improvement
  • Vehicle Servicing
  • Warranty Procedures

Desired Soft Skills

  • Change Management
  • Coaching Skills
  • Customer Service
  • Decision Making
  • Team Leadership

Culture

  • 🌈 Rainbow Tick
  • 💸 Living Wage

Job Schedule

  • Monday to Friday

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