Front Office Duty Manager, Dunedin
Apply Save

Fable Hotels and Resorts

Front Office Duty Manager

  • Posted 2w ago
  • On Site
  • Full Time

Dunedin

Job Description

“The story that stays with you”


At Fable Hotels we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality.


Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off!


The world is yours to explore, so join us today to start an adventure of a lifetime!


About the role


Fable Dunedin Hotel is an award-winning luxury hotel in the heart of Dunedin Central.


This stunning boutique hotel is looking for a hands-on Duty Manager to join Fable Dunedin Front Office team. If you have a genuine passion for delivering superior guest service at all times in a warm, friendly manner and your attention to detail is second to none, this might be a perfect role for you!!


This role will suit somebody who is continuously willing to learn and who strives for excellence within the team. Your rapport with guests is excellent, and you have a proven record of exceptional customer service skills.


Key responsibilities:


  • Deliver exceptional customer service ensuring guests’ satisfaction and comfort
  • Oversee daily Front Office responsibilities and operations
  • Manage Front Office team in the absence of management
  • To be a role model for the team and lead by example
  • Maintain effective communication among the team and with other departments
  • Ensure guest requests and complaints are handled professionally
  • Checking guests in and out
  • Daily cash management duties
  • Able to upsell products and services, as well as implement all active promotions and offers appropriately


Skills and requirements:


  • Previous experience as a Duty Manager in a luxury hotel environment
  • Reliable and punctual
  • Can-do, positive attitude that consistently delivers exceptional guest engagement
  • Ability to make quick and accurate decisions in demanding situations
  • Excellent communication skills, both written and verbal
  • Attention to detail and accuracy
  • Ability to multi-task
  • Flexibility to work on a rotating roster, including weekends, public holidays, and night shifts when necessary
  • Experience with Clarity and/or Opera PMS is preferred
  • A current LCQ or Manager's Certificate
  • Good understanding of the legislation regarding current Health & Safety, Fire Safety, NZ Licensing laws, NZ Employment laws
  • A full NZ Driver License is advantageous but not necessary
  • Immaculate personal presentation and grooming standards
  • Current eligibility to work for any New Zealand employers


What we offer at Fable Hotels:

  • Paid Birthday Off
  • Endless career and growth opportunities
  • Fantastic rewards and recognition initiatives
  • Free access to hundreds of online Hospitality courses
  • A variety of amazing corporate discounts


Sound like a good fit?  We’d love to talk to you!

To apply now for this position, please click the ‘apply’ button and send us your CV and cover letter.

Desired Hard Skills

  • Cash Management
  • Customer Service
  • Health & Safety Compliance
  • PMS Software
  • Upselling

Desired Soft Skills

  • Communication
  • Decision Making
  • Attention to Detail
  • Flexibility
  • Leadership

Additional Compensation

  • Performance Bonus

Benefits & Perks

Culture

  • 🎂 Birthdays Off
  • 📈 Professional Development
  • 🎉 Employee Discounts and Rewards
  • 🌐 INZ Accredited Employer

Are You an International Job Seeker?

Check if youʼre eligible to work in New Zealand before you apply - itʼs fast and free.

Get Your Free Visa Eligibility Check

Increase Your Hiring Chances

Let us create the perfect CV for this job!

Start Now
Report This Job