Customer Specialist - Takapuna, Auckland
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ASB Bank Limited

Customer Specialist - Takapuna

  • Posted 1w ago
  • On Site
  • Full Time

Auckland

Job Description

Customer Specialist - Takapuna

Monday to Friday | Full Time


Nau mai ki ASB


At ASB, we're all about helping our customers get one step ahead. Every day, we support New Zealanders to achieve their goals and make confident decisions about their financial future.


We're looking for a Customer Specialist to join our team in Takapuna. This is a fantastic opportunity for someone early in their career who enjoys working with people, solving problems, and wants to build a long-term career with one of New Zealand's leading banks.


Te tūranga | The role


As a Customer Specialist, you'll be the first point of contact for our customers, helping with a wide range of everyday banking needs. No two days are the same.


You'll:


  • Build genuine relationships with customers
  • Support customers with their day-to-day banking needs
  • Educate customers on digital and self-service banking tools
  • Ask great questions to understand customer needs
  • Deliver personalised solutions and exceptional service
  • Work closely with a supportive team that is passionate about helping people


Ō pūkenga | About you


You don't need banking experience to be successful in this role.

We'd love to hear from you if you:


  • Have recently completed university or are early in your career
  • Enjoy talking to people and building relationships
  • Have experience in customer-facing environments such as retail, hospitality, customer service, tourism, sports clubs, or community organisations
  • Are confident using technology and learning new systems
  • Have strong communication skills
  • Bring a positive attitude, curiosity, and a willingness to learn
  • Thrive in a fast-paced team environment


Why ASB?


This role offers a genuine career pathway into financial services. Many of our leaders and specialists started in frontline customer roles.


You'll receive:


  • Comprehensive training and ongoing coaching
  • Structured career development opportunities
  • Exclusive banking and staff benefits
  • Supportive and inclusive team culture
  • Monday to Friday hours with no late nights or weekend work


Our Values


At ASB, our values of Care, Courage and Curiosity guide everything we do. We're committed to creating an inclusive workplace where everyone can thrive and bring their whole selves to work.


Ready to take the first step in your banking career? We'd love to hear from you.

Desired Hard Skills

  • Communication Skills
  • Customer Service
  • Digital Banking Tools

Desired Soft Skills

  • Teamwork
  • Curiosity
  • Positive Attitude
  • Relationship Building
  • Willingness to Learn

Benefits & Perks

Culture

  • 🤱 Extended Parental Leave
  • 🏘 Work from Home
  • 🧕 Inclusive Workspace
  • ⚖ Work-Life Balance Support
  • 💸 Payroll Giving
  • 💼 Life Insurance
  • 🧠 Mental Health Workshops
  • 🌿 Wellness Program
  • 📈 Professional Development
  • 🏎 Competitive Salary
  • 🎉 Employee Discounts and Rewards
  • 🎖 Long Service Rewards
  • 🏆 Performance Bonus
  • ⏰ Flexible Work
  • 🍇 Fruit Box
  • ☕ Work Café
  • Bereavement Leave
  • Wellbeing Support
  • Sick Leave
View All
  • 🌈 Rainbow Tick
  • 🌿 Indigenous Rights
  • 💸 Living Wage
  • 🌐 INZ Accredited Employer

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