Duty Manager, Wellington
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Millennium Hotels and Resorts New Zealand

Duty Manager

  • Posted 2w ago
  • On Site
  • Full Time

Wellington

Job Description

Step into a leadership role where no two days are the same. At Copthorne Hotel Wellington Oriental Bay, we’re all about delivering exceptional guest experiences — and we’re looking for a confident, people-focused Duty Manager to help lead the way.


Why Join Us?


We believe in looking after our people so they can deliver their best. When you join our team, you’ll enjoy:


  • Career development and ongoing training opportunities
  • Discounted hotel rates across New Zealand and internationally
  • Complimentary meals on duty
  • Free staff parking
  • Discounted health insurance


About the Role


As Duty Manager, you’ll be at the heart of our Front Office operations — ensuring every guest experience is seamless, welcoming, and memorable.


Your day-to-day will include:


  • Leading and supporting the Front Office team during shifts
  • Managing guest arrivals, departures, and enquiries
  • Handling reservations and coordinating with housekeeping
  • Resolving guest concerns with professionalism and care
  • Ensuring smooth hotel operations and service excellence at all times


This is a hands-on role where your ability to think quickly, stay calm under pressure, and lead by example will truly shine.


About You


You’re someone who thrives in a fast-paced environment and genuinely loves working with people.


You’ll bring:


  • At least 2 year of hotel reception experience
  • A vibrant, engaging personality and strong customer focus
  • Excellent communication and problem-solving skills
  • You have been in a similar role or worked in a Hotel for a good amount of time
  • Good understanding of how Hotels run & you are proactive
  • A proactive, can-do attitude and strong attention to detail
  • Flexibility to work across a rotating roster (including weekends and evenings)


Bonus points if you have:


  • Experience with Opera Cloud
  • LCQ and General Manager’s Certificate
  • First Aid Certificate


About Us


Millennium Hotels and Resorts is one of New Zealand’s leading hospitality providers, known for creating memorable guest experiences. At Copthorne Hotel Wellington Oriental Bay, we combine stunning waterfront views with warm, genuine service — and our people are at the centre of it all.


Ready to Step Up?


If you’re ready to take the next step in your hospitality career and be part of a supportive, high-performing team, we’d love to hear from you.


Apply now and become part of the Copthorne team.

Desired Hard Skills

  • Hotel Reception
  • Opera Cloud
  • Reservations Management

Desired Soft Skills

  • Communication
  • Problem Solving
  • Customer Focus
  • Flexibility
  • Leadership

Benefits & Perks

Culture

  • ❤ Care and Appreciation
  • 🏥 Subsidised Health Insurance
  • 📈 Professional Development
  • 🏎 Competitive Salary
  • 🎉 Employee Discounts and Rewards
  • 🅿 Free Parking
  • 🎖 Long Service Rewards
  • 📣 Referral Bonuses
  • ⛑ Uniform Provided
  • 🍲 Meals Provided
View All
  • 🌐 INZ Accredited Employer

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