Customer Growth Manager - Automotive DMS Systems, Queensland
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Customer Growth Manager - Automotive DMS Systems

  • Posted Today
  • Hybrid
  • Full Time

Queensland

Job Description

Job reference - 1699717


  • Must be based in Australia - NSW or Queensland
  • Dealership experience in light automotive, agricultural, or trucking industries required
  • Strong consultative and strategic selling skills


About Auto-IT


Auto-IT is a wholly owned subsidiary of Constellation Software, in turn owned by Perseus Group. You will find Auto-IT systems throughout Australia and New Zealand, as well as the USA, Canada, Southeast Asia, Africa, Fiji, and Mexico. Our offices are in Melbourne, Sydney, Kuala Lumpur, Bangkok, Bangalore, and Wellington, and we have channel partners in South Africa and Mexico.


The role would be based in either NSW or Queensland, although applicants from throughout Australia who could work remotely with hybrid options will also be considered.


As one of the largest Dealer Management System (DMS) providers in Australasia, Auto-IT has delivered powerful systems to the market for over 40 years and works closely with all major OEMs and allied industry partners.


About the role


We are seeking an accomplished Customer Growth Manager to drive revenue growth across our existing customer base. Reporting to the Director of Customer Growth, you will build strong executive-level relationships and identify, shape, and close new commercial opportunities that reflect the proven value our solutions deliver.


You will work in close partnership with our Customer Success Managers who focus on adoption, outcomes and identifying opportunities, to ensure expansion conversations are valued, customer-driven, and well timed. Put simply: they create expansion readiness - you convert that readiness into revenue.


Key responsibilities


  • Build and maintain executive-level relationships across key accounts
  • Partner with Customer Success Managers to identify and prioritise expansion opportunities
  • Develop strategic account growth plans aligned to product initiatives and customer ROI
  • Build and manage a pipeline of value-add and consulting opportunities
  • Contribute to Quarterly Business Reviews and value realisation sessions
  • Lead the full sales process, from initial discussion through negotiation to close
  • Deliver high-level demonstrations of new solutions to existing customers
  • Accurately forecast expansion revenue and contribute to ARR growth targets
  • Collaborate with Marketing, Product, and Customer Success to shape account-specific value propositions
  • Champion customer advocacy and referrals through demonstrated success stories
  • Maintain accurate CRM records of deals and client interactions
  • Represent Auto-IT at industry events, including trade shows


The skills we are seeking


To be successful in this role, you will bring:


  • Exposure to a retail dealership environment in either the light automotive, agricultural, or trucking industries
  • Strong consultative and strategic selling skills, including value-based negotiation
  • Excellent written and verbal communication skills
  • Emotional intelligence and executive presentation
  • The ability to manage multiple opportunities within a defined customer portfolio
  • CRM discipline and a data-driven approach to forecasting
  • A collaborative style and the ability to partner effectively with internal teams
  • Experience in B2B, SaaS, or solution sales would obviously be advantageous although not essential with the relevant light/heavy automotive industry experience


What success looks like


  • Customer expansions are driven by proven success, not pressure
  • Every expansion deepens the customer relationship and long-term partnership
  • Forecasts are accurate, predictable, and repeatable
  • Customers regard you as a trusted growth partner


The challenge and rewards


While remuneration will prove attractive, consideration should also be given to the quality of the employer and the company culture that exists.


This role represents far more than banal employment, it is an enticing career with one of Australasia's largest Dealer Management System (DMS) providers and could be considered one of the more appealing roles of its kind to emerge in recent times.


How to apply


Applicants must already hold the legal right to work in Australia at the time of application.


Click the apply now section and upload your resume.


The closing date for applications is Sunday the 8th of November with applications acknowledged both at the time of application and then again on the closing date.


Auto-IT have access to all applications though enquiries and follow ups should be directed to Automotive Employment NZ.


You can also contact Keith Naude 021 271 3202 / keith@automotiveemployment.co.nz or Russell Phillips 027 479 0000 / russell@automotiveemployment.co.nz directly for a confidential discussion.

Desired Hard Skills

  • Forecasting
  • Strategic Selling
  • Consultative Selling
  • CRM Discipline
  • Value-based Negotiation

Desired Soft Skills

  • Time Management
  • Emotional Intelligence
  • Collaboration
  • Communication Skills
  • Executive Presentation

Additional Compensation

  • Performance Bonus

Job Schedule

  • Monday to Friday

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