Visitor Information Consultant (Kaitāia), Kaitaia
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Te Kaunihera o Te Hiku o te Ika - Far North District Council

Visitor Information Consultant (Kaitāia)

  • Posted Today
  • On Site
  • Contract, Temp

$60.82  -  $63.36 k/yr

Kaitaia

Job Description

Are you passionate about the Far North and driven by a desire to provide exceptional customer service? Do you thrive in a dynamic environment where no two days are the same?


This isn't just a job; it's a chance to be a local expert, shaping the experience of every visitor and resident who walks through our doors.


Te Wero – The Challenge


We're looking for a Fixed-Term Visitor Information Consultant to join the team at Kaitāia isite for the upcoming summer! This exciting opportunity starts in December 2026 and concludes in April 2027. You'll be working during our peak season, with shifts scheduled between 8:30 am and 5:00 pm. You'll be the go-to person for all things Far North - from recreational hotspots to essential council services. Your mission is to meet the learning, cultural, and recreational needs of all our customers by:


  • Delivering Excellence: Providing prompt, timely, and accurate information with a positive attitude, takingownership of customer needs.
  • Being a District Champion: Promoting the Far North District, Northland, and New Zealand professionally andenthusiastically to visitors.
  • Enhancing the isite Experience: Assisting with the organisation and high-quality visual presence (cleanlinessand merchandising) of the isite.
  • Multitasking Mastery: Becoming proficient in a range of Council services, including i-site duties and at least twoother areas like Contact Centre or Front Counter Customer Service.
  • Smooth Operations: Upholding organisational and legal compliance, demonstrating excellence in cash handling,and maintaining administrative processes.
  • Growing Your Knowledge: Actively upskilling in local and regional product/tourism knowledge to fill any skillsgaps.


I ā koe - About You


We are looking for a community-focused professional with a progressive mindset and a genuine commitment to continual improvement. What you’ll bring:


  • Knowledge of the local area and a desire to get the best outcomes for our community.
  • Exceptional interpersonal skills and the ability to relate to people from diverse communities.
  • Proven experience with cash handling and a high level of computer literacy (including Microsoft Office Suite).
  • High level of research capability and the ability to be well-organised and prioritise tasks effectively.
  • The ability to build and maintain strong stakeholder relationships.


If you are ready to be a vital part of the Far North District Council, ensuring every customer interaction is positive and fulfilling, apply now!


Tā mātou āroha – What We Offer

Far North District Council are proud of our diverse workforce and are committed to maintaining an inclusive workplace where everyone feels valued and respected. We are a progressive and growing council filled with like-minded people who love what they do and are committed to providing superior services to residents and their community.


You will be given all the tools of the trade to hit the ground running.


  • Learning & Development plan to ensure your ongoing growth and success within the organisation.
  • The salary for this position is Grade 9 within Council's salary structure (Band: $60,823 to $63,357 pro rataper annum) dependent on qualifications and experience, plus Kiwi Saver.


We are committed to an inclusive recruitment process that supports access needs to ensure every applicant can participate fully and confidently. This is in line with our Accessibility Policy, supports the Te Tai Tokerau Regional Accessibility Strategy, and upholds the values of mana tangata, manaakitanga, mahi tahi, whanaungatanga and āhurutanga. Please let us know if you have any accessibility needs when making your application.


If you're ready to promote our stunning district and deliver "excellence in service delivery," we want to hear from you!


Creating Great Places, Supporting our People

Desired Hard Skills

  • Administrative Processes
  • Cash Handling
  • Customer Service
  • Microsoft Office
  • Tourism Knowledge

Desired Soft Skills

  • Adaptability
  • Communication Skills
  • Interpersonal Skills
  • Organisation Skills
  • Stakeholder Management

Benefits & Perks

Culture

  • 🤱 Extended Parental Leave
  • 🏛 Fully Paid Jury Service
  • 🏘 Work from Home
  • 🧕 Inclusive Workspace
  • ❤ Care and Appreciation
  • 💼 Life Insurance
  • 🧠 Mental Health Workshops
  • 💚 Counselling Services
  • 🏎 Competitive Salary
  • 🎉 Employee Discounts and Rewards
  • 🎖 Long Service Rewards
  • ⏰ Flexible Work
View All
  • 📚 Cultural Competency Training
  • 💡 Internal Mentoring
  • 🙌 Community Focused
  • 🌐 INZ Accredited Employer

Job Schedule

  • Monday to Friday

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