Account Manager, Taranaki Region
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Hiring for La Nuova Apparelmaster

Account Manager

  • Posted 3w ago
  • On Site
  • Full Time

Taranaki Region

Job Description

Please Quote Reference Number 18410


  • Awesome company culture
  • Your ideas are welcomed and your contribution matters
  • Join a Proudly Local Success Story


La Nuova Apparelmaster is a proudly locally owned and operated Taranaki business with a strong reputation for quality, service, and customer care. Our success is built on the relationships we have with our customers and the great team behind us.


We're more than just a workplace. We are a supportive, hardworking team that values respect, accountability, continuous improvement, and having each other's backs. When you join La Nuova, you're joining a business where your contribution matters, your ideas are welcomed, and your work makes a real difference to customers throughout the region.


About the Role


We are looking for a motivated and people-focused Customer Success & Account Manager to help maintain and grow our valued customer base.


This role is all about building strong customer relationships, providing outstanding service, identifying growth opportunities, and working alongside our operations and customer service teams to ensure our customers receive the highest level of care.


You'll spend time visiting customers, solving problems, managing accounts, conducting service reviews, and helping to drive customer retention and business growth.


Key Responsibilities:


  • Build and maintain strong relationships with existing customers.
  • Serve as the main point of contact for customer enquiries and service requirements.
  • Conduct regular customer visits and service reviews.
  • Identify opportunities to grow customer accounts through additional products and services.
  • Manage customer contracts, renewals, and account information.
  • Resolve customer concerns quickly and professionally.
  • Complete customer stocktakes, audits, and account reviews as required.
  • Coordinate with Customer Service, Logistics, Production, and Stores teams to ensure excellent service delivery.
  • Monitor account performance and customer satisfaction.
  • Maintain accurate records and reports through company systems.
  • Support continuous improvement initiatives and provide constructive feedback.
  • Represent La Nuova Apparelmaster professionally within the community and customer sites.


What We're Looking For:


  • Excellent communication and relationship-building skills.
  • Experience in account management, customer service, sales, or business development.
  • Strong organisational and problem-solving abilities.
  • Ability to work independently and manage competing priorities.
  • Confidence using technology and maintaining accurate records.
  • A positive attitude and team-first approach.
  • Full New Zealand Driver Licence.


Why Join Us?:


  • Join a respected, locally owned Taranaki business.
  • Be part of a supportive and collaborative team culture.
  • Company vehicle, tools of the trade provided.
  • Variety, autonomy, and the opportunity to build lasting customer relationships.
  • Ongoing training and professional development opportunities.
  • The chance to make a genuine impact on customers, colleagues, and business growth.


APPLY NOW with an up to date CV.


Please Quote Reference Number 18410

Desired Hard Skills

  • Account Management
  • Contract Management
  • Customer Service
  • Data Reporting
  • Sales

Desired Soft Skills

  • Communication
  • Organisation
  • Problem Solving
  • Relationship Building
  • Teamwork

Culture

  • 🌈 Rainbow Tick
  • 💸 Living Wage

Job Schedule

  • Monday to Friday

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