Residential Student Support Coordinator

Residential Student Support Coordinator

Massey Halls | Manawatū | Palmerston North

Are you passionate about supporting young people to thrive, navigate challenges and make the most of their university experience?

We are looking for a proactive, approachable and compassionate Residential Student Support Coordinator to join our Residential Life team at Massey Halls Manawatū.

This is an exciting opportunity to make a meaningful difference in students' lives, supporting their wellbeing, personal development and successful transition into university and independent living.

About the role

As our Residential Student Support Coordinator, you will play a key role in creating a safe, inclusive and supportive residential environment where students feel connected, supported and empowered to succeed.

Working closely with the Residential Life Manager, Assistant Manager and wider Residential Life team, you will provide proactive, student-centred support, with a strong focus on wellbeing, behaviour, early intervention, education and transition.

No two days will be the same! You will build positive relationships with residents, identify emerging concerns, provide individual support and follow-up, and help students develop the skills and confidence to navigate the challenges of university and residential life.

Salary: $52,000 - $64,000 per annum (2026)

Accommodation: This is a live-in position, university-provided accommodation is included as part of the employment package. Accommodation will be allocated based on personal circumstances and may consist of either a two-bedroom unit or a three-bedroom house. An accommodation allowance covers the rental cost, while the occupant is responsible for monthly utility charges.

Your key responsibilities will include:

• Providing proactive wellbeing support, identifying concerns early and ensuring appropriate follow-up, intervention and referrals.
• Supporting residents experiencing personal, social, academic or transition challenges.
• Responding to behavioural concerns and promoting positive community living through educational and restorative approaches.
• Supporting resident wellbeing assessments, individual support plans and case management processes.
• Developing and delivering targeted educational initiatives that promote wellbeing, life skills, personal responsibility and successful transitions.
• Working collaboratively with Residential Assistants and University support services to ensure residents receive coordinated and timely support.
• Identifying emerging trends in resident wellbeing and behaviour and contributing to preventative initiatives that strengthen the residential community.
• Responding to incidents and supporting residents during challenging situations.

About you

You will be someone who genuinely enjoys working with young adults, can build trust and rapport, and has the confidence to navigate sensitive or challenging situations with empathy, professionalism and sound judgement.

We're looking for someone who brings:

• Experience in student support, youth work, wellbeing, education, residential accommodation or a related field.
• Strong interpersonal skills and the ability to build positive relationships with people from diverse backgrounds.
• Confidence in managing challenging conversations, conflict and behavioural concerns.
• A proactive approach to identifying concerns and supporting positive outcomes.
• Excellent organisational skills, with the ability to manage competing priorities and follow through on actions.
• An understanding of professional boundaries, confidentiality and appropriate escalation.
• A collaborative, flexible and solutions-focused approach.
• A full New Zealand drivers’ licence and own vehicle.
• A relevant tertiary qualification and experience in case management, student wellbeing or pastoral care would be advantageous.
• Living and working at Massey Halls
• This is a live-in position, with on-site accommodation provided as part of the employment arrangements.
• This position includes participation in a rotating three to four-week after-hours on-call roster.
• You'll provide support in response to resident wellbeing, behavioural, and emergency situations when required. Evening and weekend work forms part of the role, and an on-call allowance is provided when rostered
• Living within the Halls provides a unique opportunity to be part of the residential community and make a positive difference to the students who call Massey Halls home.

Why join us?

At Massey Halls, we recognise that living in student accommodation is about much more than having somewhere to stay. For many residents, it is their first experience of living away from home, developing independence, building friendships and navigating university life.

Our Residential Life team plays an important role in supporting students throughout this journey.

This is an opportunity to join a collaborative team, contribute to the development of a proactive student-support approach and make a genuine difference to the wellbeing, success and overall experience of our residents.

The employment setting will involve work with people across the lifespan and applicants will be required to comply with the requirements of the Vulnerable Children Act 2014 and the Vulnerable Children (Requirements for Safety Checks of Children’s Workers) Regulations 2015.

If you're passionate about student wellbeing, enjoy working with young people and want to be part of a team that helps students thrive, we'd love to hear from you.

Applications close Wednesday 25 November 2026, 11.00pm