Customer Support Officer, Tauranga
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OneStaff

Customer Support Officer

  • Posted 2w ago
  • On Site
  • Full Time

Tauranga

Job Description

About the Opportunity

Our client is seeking a highly organised and customer-focused Customer Support Officer to join their Tauranga-based team. This is a diverse role that combines customer service, order management, administration, and operational support. As the first point of contact for customers, you will play an important role in ensuring enquiries are handled professionally, orders are processed accurately, and customers receive an exceptional service experience.


This opportunity would suit someone who enjoys building relationships, solving problems, and working in a fast-paced environment where no two days are the same.


Key Responsibilities

  • Act as the first point of contact for customer enquiries via phone and email.
  • Process customer orders accurately and in a timely manner.
  • Coordinate with internal teams to ensure smooth order fulfilment and delivery.
  • Resolve customer queries and issues efficiently and professionally.
  • Monitor order status and follow up on outstanding requests.
  • Maintain accurate customer and order records within company systems.
  • Prepare reports and assist with administrative documentation.
  • Support day-to-day office administration activities.
  • Build strong relationships with both customers and internal stakeholders.
  • Provide general support across the business as required.


About You

We're looking for someone who is:

  • Passionate about delivering exceptional customer service.
  • Highly organised with strong attention to detail.
  • An excellent communicator with strong interpersonal skills.
  • Comfortable managing multiple priorities in a busy environment.
  • A proactive problem-solver with a positive attitude.
  • Able to work independently while contributing to a collaborative team culture.
  • Confident using Microsoft Office, particularly Outlook, Word, and Excel.
  • Experienced in customer service, administration, order processing, or a similar support role.


What's on Offer

  • Full-time, permanent employment.
  • A supportive and collaborative team environment.
  • A varied role with plenty of responsibility and customer interaction.
  • Ongoing development and learning opportunities.
  • Competitive salary based on experience.
  • The opportunity to join a stable and growing organisation.


Apply Now!

If you're a customer-focused professional who enjoys building relationships, solving problems, and delivering outstanding service, we'd love to hear from you.


Apply today with your CV and take the next step in your career.

Desired Hard Skills

  • Microsoft Office
  • Order Processing
  • Administration
  • Customer Service

Desired Soft Skills

  • Problem Solving
  • Teamwork
  • Communication
  • Time Management
  • Organisational Skills

Benefits & Perks

Culture

  • 📈 Professional Development
  • 🏎 Competitive Salary
  • 🌐 INZ Accredited Employer

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