Customer Service & Office Administrator, Invercargill
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Hiring for Road Runner Panel & Paint

Customer Service & Office Administrator

  • Posted Today
  • On Site
  • Full Time

Grasmere, Invercargill

Job Description

Please Quote Reference Number 19032


  • Bring your personality, initiative and sense of humour
  • A people-focused role where your contribution really matters
  • Great team, variety and no corporate red tape


Love people, love getting things sorted, and not afraid to back yourself? Keep reading.


Road Runner Panel & Paint is a family-owned Invercargill collision repair business with a great team and a busy workshop. We're looking for a friendly, organised and confident all-rounder to take ownership of our office, keep things running smoothly and make life easier for our customers.


THE ROLE


Nobody wakes up excited to visit a panel shop. Our customers have usually had a crash, a scrape or a pretty rubbish day. We need someone who can make things easier - a friendly face at the front desk, a calm voice on the phone, and the reassurance that someone's got things under control.


You'll have your own reception area, with the rest of our team working just behind you, so you'll need to be comfortable working independently and taking the lead.


We're also in the automotive industry, where backing yourself and earning people's confidence matters. You'll need to communicate with confidence, hold your own and take things in your stride. A good sense of humour and a bit of resilience go a long way here.


WHAT YOU'LL DO


Responsibilities will include, but will not be limited to:


  • Manage phones, emails and front-counter enquiries - you're the friendly face customers meet first.
  • Keep customers updated throughout the repair process and explain insurance processes in plain English.
  • Set up jobs, prepare job cards, book outwork and rental cars, and check staff timecards.
  • Process supplier invoices through PanelQuote and Xero, manage reconciliations and prepare bills for payment.
  • Take payments, follow up overdue accounts and ask customers for feedback and reviews.
  • Handle tricky conversations with patience, confidence and a practical approach.
  • Keep the office tidy, take initiative and follow things through - including the occasional taxi booking or customer lift home.


ABOUT YOU


We repair around 50 cars a week, so things move quickly around here. We need someone switched on who can keep the admin humming and make sure customers feel looked after from their first call to collecting their freshly repaired car.


You'll need to be friendly, organised and reliable, with a practical mindset and a genuine knack for helping people. You'll be able to juggle competing priorities, stay calm with stressed customers and confidently handle whatever the day throws at you.


You'll ideally have:


  • Experience in a busy customer service, administration or office support role.
  • Great communication skills, initiative and an eye for detail.
  • The confidence to work independently and take ownership.
  • A current, full driver's licence.


Car knowledge is a big bonus. Knowing a bumper from a boot is a start; knowing a guard from a sill is even better! Experience with Xero, accounts, insurance claims or automotive repair systems is also a plus.


Don't tick every box? No worries. We can teach you our systems, but a great attitude and the willingness to get stuck in are harder to teach.


WHY ROAD RUNNER?


We're a tight-knit, family-owned business, not a corporate machine. We work hard, have a laugh and look out for each other.


You'll work directly with the owners and our Production Manager, have a real say in how things are done, and have opportunities to grow into areas like accounts, social media, health and safety or estimating as the business grows.


We can offer:


  • A full time position Mon-Thurs 8:00am - 5:00pm and Fri 8:00am - 4:00pm
  • An immediate start
  • Attractive hourly rates aligned with experience
  • A position on a fun, friendly and close-knit team
  • Ongoing training and support on our systems


KEEN TO JOIN THE TEAM?


APPLY NOW with your CV and a cover letter.


Please Quote Reference Number 19032

Desired Hard Skills

  • Account Reconciliation
  • Insurance Claims
  • Invoice Processing
  • Job Administration
  • Xero Software

Desired Soft Skills

  • Communication
  • Customer Service
  • Initiative
  • Organisation
  • Resilience

Culture

  • 🌈 Rainbow Tick
  • 💸 Living Wage

Job Schedule

  • Monday to Friday

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