Manager – Te Paepoto Contact Centre, Turitea
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Te Kunenga ki Pūrehuroa Massey University

Manager – Te Paepoto Contact Centre

  • Posted Today
  • On Site
  • Full Time

$83.82  -  $117.79 k/yr

Massey University, Turitea

Job Description

Manager – Te Paepoto Contact Centre

Manawatū Campus | Palmerston North


He angitūtanga | The opportunity

Te Paepoto Contact Centre – the threshold of the university – is where many of our tauira

(students), whānau, and wider community begin their journey with Te Kunenga ki Pūrehuroa Massey University. We’re searching for a dynamic, inclusive leader to guide this vital service into the future.


Based at our Manawatū Campus in Palmerston North, this is a full-time, permanent position with a salary range of $83,818 to $117,788 per annum, dependent on skills and experience.


As Manager of Te Paepoto, you will lead the delivery of mana-enhancing, Tiriti-led support for future and current students, alumni, and staff. The role will blend leadership with operational delivery excellence, weaving together kaupapa Māori values, inclusion, and student-centric service delivery to uphold the mana of every interaction.

This is a rare opportunity to join Massey’s Students and Growth directorate, being responsible for Centre’s workforce planning and demand management framework in a role that has tangible impact on equity of access and student success.


Mō tēnei tūranga | In this role you will:

  • Lead the team’s interactions across multiple channels, nurturing a culture centred on manaakitanga, whanaungatanga, continuous learning and improvement.
  • Deliver inclusive and accessible services that meets the diverse needs of tauira, particularly Māori, Pacific, disabled, and equity group students.
  • Collaborate across the university to uphold Te Tiriti o Waitangi and embed culturally responsive service practices.
  • Deliver a positive customer experience, maintaining the Centre’s focus on quality, leveraging data-led insights, adoption of new technologies, te ao Māori and other
  • appropriate frameworks.
  • Support Massey’s emergency and business continuity response plans with calm and agile leadership.


He kōrero mōu | About you

We’re looking for a people-first, purpose-driven leader with:

  • A degree-level qualification, so you bring both leadership skills and lived experience of navigating university study.
  • Proven leadership and operational management experience within a similar complex environment like a Contact or Service Centre (at least 5+ years).
  • Experience in implementing and monitoring business changes in workforce planning and demand management that requires extensive technical capability within a contact or service centre environment
  • A growth mindset, with a deep understanding of service delivery, quality assurance, and data-informed decision making, and digital transformation.
  • A strong understanding of Te Tiriti o Waitangi and demonstrable experience embedding Tiriti-led practice.
  • A commitment to equity, inclusion, and holistic student success.
  • Capability in te reo Māori and tikanga is highly valued, and further development will be supported.


Ngā painga | What we offer

  • A collaborative, Tiriti-led working environment where your leadership will make a difference.
  • Up to 6.75% employer contribution to the UniSaver Superannuation Scheme for eligible employees
  • Five university holidays per year in addition to your annual leave
  • Subsidised Southern Cross Healthcare plan for you and your family
  • Special staff rates available for campus gym membership
  • Staff purchasing privileges and discounts at many commercial and retail businesses across NZ
  • Access to a wonderful on-Campus crèche /day care facilities for dependents of staff on our Manawatū campus
  • Comprehensive professional development and training programmes
  • Staff fee concession for study with Massey and 30% discount on fees for immediate family of staff undertaking undergraduate study (conditions apply)


Join us. Shape the threshold. Uplift the journey.

If you’re a bold, values-led leader ready to help shape the future of contact and support

services at Massey, we invite you to apply.

Applications close Sunday 25 October 2026, 11.00pm.

Desired Soft Skills

  • Coordination
  • Communication
  • Time Management

Culture

  • 🌈 Rainbow Tick
  • 🧠 Neurodiverse
  • 💰 Wage Equality
  • 🏃 Women Leadership
  • 🤝 Unionisation
  • 🌐 INZ Accredited Employer
View All

Job Schedule

  • Monday to Friday
  • Shift Work

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