Customer Services Consultant (17210), Christchurch
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SUB60

Customer Services Consultant (17210)

  • Posted Today
  • On Site
  • Full Time

Christchurch

Job Description

Are you confident, friendly, fast thinking, an excellent communicator and keen to work for a company where no 2 days are the same? Then look no further.


About SUB60


SUB60 was formed in 1982 and is the largest nationwide time sensitive courier company in New Zealand. Based in three main centres, Auckland, Wellington, and Christchurch.


Also, the largest and leading division of MSL (Messenger Services Limited). The MSL team are a subsidiary of Freightways, one of New Zealand’s leading organisations.


Members of the MSL team are leading experts in creating logistical outcomes that were never thought possible and constantly impress our awesome customers. Why and how do we achieve this?


Our people are valued, dynamic and relentless when it comes to helping customers become leaders in their own industries. We are looking for a dynamic individual to join our team as a Customer Services Consultant


This role delivers a customer experience where no request is unrealistic. Answering inbound calls, and on occasion making necessary follow up outbound calls, combined with daily emails and administrative tasks. Ensuring our customers, stake holders and contractors receive consistent, efficient service and support 24/7.


You will thrive on providing the best customer experience, be highly motivated, think outside the box and have great communication skills.


Opportunity


Due to our on-going growth. We have an exciting opportunity for an experienced Customer Service consultant, within our Christchurch Customer Services team. With a passion for people, making a difference for our time-sensitive customers’ needs through exceptional customer service.


The successful candidate will possess the following attributes and competencies:


  • An unfaltering customer-first focus with a passion for delivering service excellence
  • A lateral thinker who can look outside the box to find solutions
  • Some geographical knowledge of Christchurch and main towns or cities across New Zealand
  • Dynamic in the way you approach a task
  • Strong communication skills
  • A positive team player that has a strong desire to be part of a high performing team
  • A future leader with the ability to motivate and inspire people


This is a full-time 42.5 hour week role between 7.30am – 5.30pm Monday to Friday. An immediate start desirable.


We are proud to be recognized as one of New Zealand’s Employers of Choice. When asking our team what they like best about being part of the MSL team, they will tell you it is our people and our culture.


With our values are at the heart of everything we do, we are committed to creating opportunities and new possibilities for our employees. So, apply now and be part of a culture where we embrace equal opportunities and promote wellbeing, diversity, and inclusion.


Apply today to:


Johnny Carter

Christchurch Branch Manager


Desired Hard Skills

  • Call Handling
  • CRM Systems
  • Data Entry
  • Product Knowledge
  • Time Management

Desired Soft Skills

  • Adaptability
  • Communication
  • Patience
  • Problem Solving
  • Teamwork

Benefits & Perks

  • ❤ Care and Appreciation
  • 📈 Professional Development
  • ⛑ Uniform Provided

Job Schedule

  • Day Shift
  • Monday to Friday

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