CyberCX - Service Delivery Manager, Wellington
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Accenture New Zealand

CyberCX - Service Delivery Manager

  • Posted Today
  • On Site
  • Full Time

Wellington

Job Description

The work we do matters


CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.


With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.


If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.


How you will make an impact


Reporting to the Regional Lead Service Governance, the Service Delivery Manager – MSS will focus on the successful delivery of Managed Security Services to CyberCX customers. The Service Delivery Manager will act as the conduit and advocate for the customer and CyberCX, ensuring services are being delivered in accordance with defined governance frameworks and customer contract obligations.


Day to day you will


  • Develop and maintain relationships both internally, and externally with clients, to ensure the effective delivery of Managed Security Services
  • Ensure the creation and delivery of accurate Service Delivery reports to your clients and for client projects in accordance with the Service Governance reporting framework
  • Ensure the effective delivery of Managed Services in accordance with the CyberCX Service Governance framework
  • Ensure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are met and, where failures occur, utilise the service improvement tools defined in the Service Governance Framework to rectify future occurrences
  • Act as a single point of escalation for assigned customer accounts
  • Ensure effective delivery of Continual Service Improvement (CSI) initiatives to ensure improved efficiency, quality and customer experience
  • Work with the Customer Solutions team in a pre-sales advisory capacity to ensure service definitions and descriptions are accurate


Qualification


Skills & Qualifications


  • Tertiary qualification in Information Technology or Business Administration
  • Mandatory: ITIL Foundations V3
  • Preferred: ITIL Foundations V4 with additional ITIL Capability certifications
  • 2-5 years of prior experience in a similar service delivery, project delivery or consulting role
  • Exceptional stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal working teams
  • Strong analytical and problem-solving skills, and the ability to translate information into creative solutions to benefit the business


Equal Employment Opportunity Statement for Australia and New Zealand


At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.


Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.


We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).


To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.


About Accenture


We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.


We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.


At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.


Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Desired Hard Skills

  • Stakeholder Engagement
  • Service Delivery
  • Analytical Skills
  • ITIL Foundations
  • Problem Solving

Desired Soft Skills

  • Teamwork
  • Communication
  • Credibility Building

Benefits & Perks

Culture

  • 📚 Career Break
  • 🏛 Fully Paid Jury Service
  • 🏘 Work from Home
  • ⚖ Work-Life Balance Support
  • 💚 Counselling Services
  • 🏎 Competitive Salary
  • 🎉 Employee Discounts and Rewards
  • 💻 Company Supplied Technology
  • 📱 Discounted Phone or Internet Plans
  • 🚶 Ease Back to Work
  • ⏰ Flexible Work
  • Gender Transition Suport
View All
  • 🌐 INZ Accredited Employer

Job Schedule

  • Monday to Friday

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