Team Leader - Food and Beverage Retail, Queenstown
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RealNZ

Team Leader - Food and Beverage Retail

  • Posted Today
  • On Site
  • Full Time, Fixed Term Contract

Queenstown

Job Description

Love creating memorable guest experiences and ready to take the next step in leadership?

We’re looking for a Team Leader – Food & Beverage Retail to join our Westaways team at Walter Peak.

This is a hands-on leadership role where no two days are quite the same. You’ll work alongside the Westaways Coordinator to keep our Food & Beverage and Retail operations running smoothly, support and develop the team, and make sure every guest receives the warm, genuine service RealNZ is known for.

What you’ll be doing

You’ll be right in the heart of the operation, leading from the front, supporting the team and jumping in wherever you’re needed.

  • Support the recruitment, onboarding, training and development of team members.
  • Help plan daily priorities, delegate tasks and keep the team motivated and informed.
  • Deliver exceptional guest experiences across both our retail and food & beverage spaces.
  • Drive sales, promote RealNZ experiences and look for opportunities to maximise every guest interaction.
  • Keep retail displays looking great and support accurate stock management, stocktakes and inventory processes.
  • Serve food and beverages, take orders, operate payment systems and maintain excellent food safety, hygiene and presentation standards.
  • Work closely with other teams across Walter Peak and our wider Whakatipu operation to keep things running seamlessly.

What we’re looking for

You’re someone who enjoys being busy, loves working with people and knows how to bring out the best in a team.

Ideally, you’ll bring:

  • 1–2+ years’ supervisory experience
  • Retail and sales experience
  • Food & Beverage experience
  • Barista and bar experience
  • A strong guest-service mindset
  • Great communication and interpersonal skills
  • Excellent time management and the ability to multitask
  • Strong attention to detail
  • Plenty of initiative, enthusiasm and a willingness to get stuck in.

Knowledge of retail stock processes, including receiving and transferring stock and working with inventory systems, would also be an advantage.

Why RealNZ?

This isn’t your average retail or hospitality leadership role. You’ll be working at Walter Peak, helping create memorable experiences for guests while being part of a team that showcases one of the most special parts of our region.

We’re looking for someone who can combine genuine hospitality with strong operational skills, someone who enjoys connecting and collaborating with others, motivating a team and delivering results. These qualities sit at the heart of the leadership capabilities identified for the role.

If you’re ready to step up, lead from the front and help us deliver unforgettable experiences at Walter Peak, we’d love to hear from you.

Apply now and come join the Westaways team at RealNZ.

Desired Hard Skills

  • Payment Systems
  • Food Safety
  • Stock Management
  • Food & Beverage Service
  • Retail Sales

Desired Soft Skills

  • Time Management
  • Teamwork
  • Communication
  • Attention to Detail
  • Leadership

Benefits & Perks

Culture

  • 🤱 Extended Parental Leave
  • 🏘 Work from Home
  • 🧕 Inclusive Workspace
  • ⚧ Gender Transition Support
  • ⚖ Work-Life Balance Support
  • 🧠 Mental Health Workshops
  • 💚 Counselling Services
  • 🌿 Wellness Program
  • 🏥 Subsidised Health Insurance
  • 📈 Professional Development
  • 🛂 Visa Sponsorship
  • 🎉 Employee Discounts and Rewards
  • 📣 Referral Bonuses
  • 💻 Company Supplied Technology
  • 🚶 Ease Back to Work
  • ⏰ Flexible Work
  • 🍇 Fruit Box
  • 🚲 Workride
View All
  • 🐾 Dog Friendly
  • 🏃 Women Leadership
  • ⛓ Ethical Sourcing
  • ♻ Recycle

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