Venue Support Crew (Q), Queenstown
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Queenstown District Lakes Council

Venue Support Crew (Q)

  • Posted 1mo ago
  • On Site
  • Full Time

Queenstown

Job Description

Venue Support Crew


Live, work and play in Aotearoa New Zealand’s most spectacular setting.


No two days at Queenstown Lakes District Council are the same. Every day we provide services, facilities and programmes essential to the health and wellbeing of our people and environment, while stepping up to the challenges and opportunities that come with being New Zealand’s fastest growing territorial authority.


We’re proud to be QLDC. Our people are motivated by a shared purpose driven by care, connection and community. All our roles are at the heart of a dynamic and diverse set of communities where you will be making a genuine difference every day. Join us.


We’re looking for an energetic team player to step into our Venue Support Crew role, supporting our Sport & Recreation in a permanent full-time position based at the Queenstown Events Centre.


What you'll be doing / He aha te mahi


As a Venue Support Crew member, you will work closely with the Venue Support Supervisor to maintain the safety and security of all users and visitors to the Queenstown Events Centre and other Sport and Recreation venues.


This role will involve:


  • Customer service: Ensuring high-quality customer service standards are maintained (in person and via phone), demonstrating excellent time management and reliability, understanding cultural differences, and providing excellent service to all customers.
  • Maintenance & venue support: Assisting with maintenance identification and repairs, carrying out room/court setups based on the daily event bookings and activities, ensuring over all cleanliness of QEC and overseeing the removal and disposal of rubbish and litter from surrounding areas including car parks and sports fields.
  • Venue management: Maintaining a safe environment by providing a regular presence in the car park and external areas, opening and closing for the whole facility , identify hazards and record / report appropriately.
  • Adhoc: Supporting other teams during busy periods, cover breaks in various areas such as Pool, Customer Service, Venues, and Fitness, attending training, job-related meetings, Health & Safety meetings, carrying out evacuation training and Health & Safety inductions for new starters and performing building and equipment checks as per Health and Safety requirements.


What you’ll bring to the role / Ko wai to Pukeka


You’ll be self-motivated and will work well within our positive and energetic team environment. You’ll be able to demonstrate outstanding customer service skills, be committed to maintaining a professional-looking venue and have excellent communication skills. If you have a background in customer service, hospitality, retail, grounds or caretaking and enjoy hands-on tasks, then this role may be for you.


To best succeed in this role, you’ll have:


  • A passion for sports, health and wellness.
  • Prior experience in a customer-facing role.
  • NCEA Level 3 in Sports and Recreation, or a relevant Trade is desirable but not essential.
  • A current first aid certificate, fire warden and staff safety training are desirable (we can assist you in gaining this).
  • A highly motivated, achievement-oriented and innovative approach.
  • A current and valid NZ driver's license.


What we offer / Ko a matou whakaratoka


We are proud to offer a comprehensive benefits package that supports your health, wellbeing, and professional growth, including:


  • Southern Cross Wellbeing One Plan (permanent, full-time employees only)
  • Discounted membership to our health and fitness facilities.
  • Genuine commitment to your training and career development.


To apply, please follow the link or with any questions please contact Rayna Calder, Venue Support Supervisor, on Rayna.calder@qldc.govt.nz


Applications close: Tuesday, 18 August 2026


Please note we will review and process applications as they come through; we encourage your early application.

Desired Hard Skills

  • Equipment Handling
  • Event Setup
  • First Aid
  • Safety Procedures
  • Venue Maintenance

Desired Soft Skills

  • Communication Skills
  • Customer Service
  • Problem Solving
  • Teamwork Ability
  • Time Management

Benefits & Perks

Culture

  • 🏋 Gym Membership
  • 💚 Counselling Services
  • 🌿 Wellness Program
  • 🏥 Subsidised Health Insurance
  • 📈 Professional Development
  • 🎖 Long Service Rewards
  • 💻 Company Supplied Technology
  • ⏰ Flexible Work
View All
  • 🐾 Dog Friendly
  • 🌈 Rainbow Tick
  • 🧠 Neurodiverse
  • 💰 Wage Equality
  • 🏃 Women Leadership
  • 🌏 Sustainability Policy
  • 💚 Regenerative Practices
  • ♻ Recycle
  • 🤲 Volunteering
  • 🙌 Community Focused
View All

Job Schedule

  • Monday to Friday
  • Includes Weekends

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