Lounge Supervisor (Casual) - Christchurch Airport

• Lead a team delivering memorable lounge experiences
• Flexible casual work in a premium airport environment
• Weekend availability is essential for this opportunity

He angitūtanga / The opportunity:

We are looking for an experienced and customer-focused Lounge Supervisor to join our team at the Air NZ Lounge, Christchurch Airport.

This is a casual position, with hours of work offered on an “as and when required” basis depending on business needs. There are no guaranteed weekly hours, and successful candidates must be available to work weekends.

In this hands-on supervisory role, you will lead and support the lounge team to deliver warm, professional and memorable customer experiences. You will supervise daily service, allocate tasks and support food and beverage operations while ensuring the lounge remains welcoming, safe and well presented.

Ko o kawenga / Your responsibilities:

• Supervise team members, allocate tasks and provide hands-on support during lounge operations.
• Deliver warm and professional customer service and support the team to create memorable customer experiences.
• Oversee food and beverage preparation, presentation and service, including responsible alcohol service.
• Maintain lounge, kitchen, buffet and service areas to high standards of cleanliness, hygiene and presentation.
• Support stock control, team training and compliance with food safety, health and safety and service standards.

He kōrero mōu / About you:

• Previous experience in a similar hospitality or customer service role.
• Good leadership skills and the ability to supervise and support a team.
• A current General Manager’s Certificate for liquor service.
• Strong communication skills with a flexible, reliable and customer-focused approach.
• Availability to work weekends and other shifts as required based on business needs.
• Previous supervisory experience or an NZQA Food Handling Certificate (Units 167 & 168) would be advantageous.

Nga painga / Benefits & Perks:

• Comprehensive Training & Development: Access to online learning programs, apprenticeships, and NZQA qualifications to support your career growth.
• Formal Career Paths: We offer formal career paths to help you achieve your professional goals.
• Rewards & Recognition: Celebrate your achievements with our Star Awards, Service Awards, and annual performance bonuses.
• Health & Safety Focus: A commitment to providing a safe and healthy work environment, prioritizing the well-being of employees and customers.
• Corporate & Retail Discounts: Enjoy exclusive discounts on health insurance, gym memberships, optometry services, and more.
• Site-Specific Benefits: Depending on the site, tailored perks such as free uniforms, on-site parking, subsidized accommodation, and access to amenities like gyms and pools are available.

Please visit our Benefits page for a comprehensive list of our benefits.

Mo matou / About us:

• We are New Zealand's leading and largest food and support services provider across multiple industries.
• Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, ESS and Rapport manage these industry sectors.
• We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.
• We are committed to reflecting the diversity of our customers, suppliers, and colleagues. We also prioritise sustainability in everything we do, ensuring an inclusive and equitable environment for all.

Successful candidates will be able to pass pre-employment and airport security checks satisfactorily.

Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click ‘Apply’ Now!

For any recruitment queries, please contact the Compass Group Recruitment Team at recruitment@compass-group.co.nz.

Creating meaningful and lasting connections with every experience.