Sales & Retention Specialist, Auckland
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Fred Recruitment

Sales & Retention Specialist

  • Posted Today
  • Hybrid
  • Full Time

$65  -  $75 k/yr

Auckland

Job Description

A great opportunity to join a rapidly growing Financial Services organisation in their sales team! A genuine, people first business with some great perks offered!


  • Carpark or Subsidised Public transport, an unheard of perk in New Market!
  • Down to earth team culture + Plenty of variety
  • Health Insurance + Wellness Perks included + Hybrid options


About the role


We’re looking for a Sales & Retention Specialist to join a growing, customer focused team based in Newmarket. This role will see you working across a mix of sales, relationship building and customer retention.


You’ll be working with warm leads who have already shown an interest, as well as existing customers who may need support with their cover. The goal? To support and guide customers through Life Insurance cover options best suited to their needs, offering a more personalised, customer first approach from quotes through to completed applications, plan management and payments.


What’s in it for you?


  • Carpark or Subsidised Public transport, an unheard of perk in Central New Market!
  • $70K Base salary + Incentive structure
  • Health Insurance + Wellness Perks
  • Hybrid; 1 - 2 days working from home
  • Training and ongoing support + A supportive and collaborative team environment
  • Long term career opportunities within a growing business


What we’re looking for


You’ll be someone who is confident on the phone. You’ll have experience working in a regulated environment, familiar with working toward KPIs and team goals. You’ll ideally have:


  • Experience in outbound sales, contact centre, customer service or a similar phone based roles
  • Someone confident, personable and comfortable picking up the phone
  • Strong communication and listening skills
  • A resilient and positive approach
  • Someone who is motivated by achieving results and enjoys working towards targets
  • Good attention to detail and the ability to manage multiple priorities
  • A genuine customer first approach


What you’ll be doing:


  • Making outbound calls to existing clients and warm leads
  • Identifying customer needs and matching them with suitable cover options
  • Guide customers through the sales process, from initial quote through to completed application.
  • Keeping customer, sales and policy records accurate and up to date
  • Support customers to find solutions around affordability, missed payments and cancellations
  • Work collaboratively with the wider team and contribute to improving the overall customer journey.


If you’re naturally confident, have a knack for customer service and experience in sales or insurance, and want a role where your results are recognised and rewarded, we’d love to hear from you. Contact Bec at Fred Recruitment today or APPLY NOW!

Desired Hard Skills

  • Outbound Calling
  • Product Knowledge

Desired Soft Skills

  • Communication
  • Attention to Detail
  • Customer Focus
  • Motivation
  • Resilience

Additional Compensation

  • Performance Bonus

Benefits & Perks

  • 🩺 Health Insurance
  • 🌿 Wellness Program
  • 🏎 Competitive Salary
  • 🚘 Travel Reimbursement
  • ⏰ Flexible Work

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