Application Support Analyst - Central Auckland, Auckland
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Spectrum Care

Application Support Analyst - Central Auckland

  • Posted Today
  • Hybrid
  • Full Time

Auckland

Job Description

  • Newly created position
  • Greenlane, Central Auckland location
  • Hybrid role


Keep business-critical applications running smoothly and help people get the most from technology. Bring your technical problem-solving skills and service-focused approach to a role spanning application support, system improvements and project delivery.


Ko wāi mātou | Who we are


Spectrum Foundation is a purpose-driven organisation dedicated to supporting disabled people to live great lives. We provide personalised support services, quality homes for disabled individuals and their whānau, and through our philanthropy programme have invested close to $1 million in community initiatives in recent years. With 1,400 people across the North Island, we are one of the sector’s largest providers – and our people are our greatest asset.


Mō te tūranga | About the role


Reporting to the IT Manager you will support, administer and improve the applications that underpin day-to-day operations. Working alongside application owners, users, vendors and technology partners, you will resolve issues, coordinate changes and help keep systems stable, secure and fit for purpose. You will also contribute to implementations and upgrades, helping teams adopt new capabilities and ensuring applications are ready for ongoing support before go-live.


Te mahi ka mahia e koe I What you will do


  • Provide first- and second-level application support, resolving incidents, service requests, defects and performance issues within agreed service expectations.
  • Investigate recurring issues, contribute to root cause analysis and coordinate corrective actions.
  • Administer applications and approved configurations, and coordinate patches, upgrades, vendor releases and minor enhancements.
  • Support testing, user acceptance testing, release planning and deployment for application changes.
  • Support role-based access and security processes, assist with audits and compliance activities, and identify and escalate application-related cybersecurity risks.
  • Investigate integration failures, reconciliation exceptions and data quality issues with technical, data and reporting specialists, and contribute to approved automation and integration improvements.


He kōrero mōu | About you


  • You have strong analytical and problem-solving skills, with the ability to assess business impact, isolate causes and escalate appropriately.
  • Excellent organisation and time management and prioritization skills.
  • Sound judgement, resilience and a calm, constructive approach to challenges.
  • You listen well, communicate respectfully and build trusted relationships through integrity and reliability.
  • You have a collaborative, customer-focused approach and you are able to work proactively with people, their whānau and support networks to achieve positive outcomes.


It would be ideal if you have………


  • ITIL Foundation certification or practical experience applying IT service management processes.
  • Relevant Microsoft, application administration, testing or integration certification.
  • Experience supporting CRM, rostering, finance, HR, quality, service management or other enterprise applications.
  • Experience with APIs, integration platforms, automated workflows, data reconciliation or reporting interfaces.

Ngā Tohu Mātauranga me ngā Wheako I Qualifications & Experience


  • A relevant tertiary qualification in information technology, information systems or computer science, or equivalent knowledge and experience.
  • At least three years’ experience in application support, application administration, systems support or a comparable business applications role.
  • Experience supporting cloud-based and software-as-a-service applications in an operational environment.
  • Practical experience diagnosing incidents, coordinating vendor escalations and keeping users and stakeholders informed.
  • Experience with application configuration, access administration, testing, releases or change activities.


Ngā painga | What we offer


  • A supportive, close-knit team that values learning and collaboration.
  • A modern, centrally-located head office in Greenlane, Auckland.
  • Flexible working – with the option to work from home part of the week.
  • Wellbeing day, Employer Kiwisaver contribution
  • The deep satisfaction of knowing your work helps create a more equitable Aotearoa for disabled people.


If this sounds like you apply today!


NO overseas based applicants, you must be resident in NZ and eligible to work here to be considered for this role


NO agencies please


The Spectrum Group is dedicated to fostering a diverse and inclusive workforce that reflects the communities we serve. We actively encourage and support applications from individuals with diverse backgrounds, including those with disabilities and neurodivergent individuals.

Desired Hard Skills

  • Testing
  • Integration
  • Access Administration
  • Application Support
  • Incident Management

Desired Soft Skills

  • Problem Solving
  • Time Management
  • Judgement
  • Communication
  • Customer Focus

Benefits & Perks

  • 🏎 Competitive Salary
  • ⏰ Flexible Work

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